Available to hire
I am an experienced professional with a proven track record in project management, strong communication, problem solving, and client-facing abilities. I thrive on building solid interpersonal and collaborative relationships and bring a dynamic, positive approach to teamwork. I am goal-oriented, a dependable team player, and skilled at delivering on time while maintaining high-quality standards.
Experience Level
Language
English
Fluent
Spanish; Castilian
Fluent
Work Experience
Senior Product Analyst at OnProcess Technology (Acquired by Accenture in January 2024)
November 22, 2022 - PresentEngage external and internal stakeholders to map and analyze business problems and customer journeys; define and prioritize product requirements, user stories, and acceptance criteria; collaborate with product engineering teams; drive optimization of end-user journeys, workflows, UX, and data processing; develop product documentation and performance metrics; perform cross-functional UAT; mentor junior analysts; partner with the Scrum Master to allocate workload.
Project Management - Implementation Analyst at Blackbaud Latin America
October 19, 2019 - November 22, 2022Partner with services portfolio teams; understand implementation and activation processes; ensure alignment between business and technical requirements; prioritize deliverables; configure software to meet client processes; coordinate data extraction; provide reporting to leadership; participate in UAT and Functionality Testing; manage Change Orders; use Salesforce for resource planning and time entry.
Project Business Analyst at VMware Costa Rica Ltd.
June 17, 2017 - September 19, 2019Reviewed and documented functional requirements and business cases; maintained communication with management and project teams; identified gaps and opportunities for process optimization; collaborated with IT to support planning; led team project meetings and performance management; facilitated cross-geography training; supported data-driven decision making.
Project Management Administrator at IBM
October 1, 2014 - November 1, 2015Managed project documentation, roadmap, deliverables, internal communications and cross-functional partnerships; monitored project expenses and budgeting; maintained schedules and identified delays; collected and analyzed data to identify process improvements; developed and distributed status reports and presentations; ensured quality and regulatory compliance.
Education
Masters in Business Administration at Instituto Tecnológico de Costa Rica
January 1, 2021 - January 1, 2024Bachelors in Business Administration at Universidad Politécnica Internacional
January 1, 2019 - January 1, 2021Master of Business Administration (MBA) at Instituto Tecnológico de Costa Rica
January 1, 2021 - January 1, 2024Bachelor of Business Administration at Universidad Politécnica Internacional
January 1, 2019 - January 1, 2021Qualifications
Cobit-5 Certification
December 3, 2013 - February 23, 2026Scrum Master Professional Certificate
October 1, 2018 - February 23, 2026Storytelling for Influence
September 1, 2018 - February 23, 2026Business Process Excellence (BPEx) Fundamental
January 11, 2030 - February 23, 2026Cobit-5 Certification
December 3, 2013 - February 23, 2026Scrum Master Professional Certificate
October 1, 2018 - February 23, 2026Storytelling for Influence
September 1, 2018 - February 23, 2026Business Process Excellence (BPEx) Fundamental
January 11, 2030 - February 23, 2026Industry Experience
Software & Internet, Professional Services, Education
Experience Level
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