Josué Ignacio Mora Murillo

Engage external and internal stakeholders to map and analyze business problems and customer journeys; define and prioritize product requirements, user stories, and acceptance criteria; collaborate with product engineering teams; drive optimization of end-user journeys, workflows, UX, and data processing; develop product documentation and performance metrics; perform cross-functional UAT; mentor junior analysts; partner with the Scrum Master to allocate workload.

Partner with services portfolio teams; understand implementation and activation processes; ensure alignment between business and technical requirements; prioritize deliverables; configure software to meet client processes; coordinate data extraction; provide reporting to leadership; participate in UAT and Functionality Testing; manage Change Orders; use Salesforce for resource planning and time entry.

Reviewed and documented functional requirements and business cases; maintained communication with management and project teams; identified gaps and opportunities for process optimization; collaborated with IT to support planning; led team project meetings and performance management; facilitated cross-geography training; supported data-driven decision making.