Jovana Stankovic Popovic
Hi, I’m Jovana Stankovic Popovic, a proactive and empathetic Customer Relations Representative with over six years of experience delivering outstanding support for international teams.
About
Hi, I’m Jovana Stankovic Popovic, a proactive and empathetic Customer Relations Representative with over six years of experience delivering outstanding support for international teams. I excel at multichannel communication (email, chat, phone, and social media), translating customer feedback into actionable insights, and collaborating with internal teams to improve processes and satisfaction.
I thrive in remote, fast-paced environments, speak English, Italian, and Serbian fluently. In addition to customer support, I’ve worked as a 2D artist and UI designer, and I regularly use tools like SAP, Freshdesk, MS Office, Google Workspace, Trello, Figma, and Adobe Photoshop to drive value across functions.
- Joined March 2025
Skills· 13
Languages
- EnglishFluent
- ItalianFluent
- SerbianFluent
- BosnianAdvanced
Industry experience
- Professional Services
- Media & Entertainment
- Retail
- Software & Internet
- Transportation & Logistics
Work experience· 5 roles
Managed customer inquiries via email and CRM platforms, ensuring fast and accurate responses. Resolved product, payment, and delivery issues while maintaining brand tone and professionalism. Escalated complex cases when needed and collaborated with operations and logistics teams for resolution. Followed up with customers to confirm issue resolution and satisfaction.
Responded to customer messages and comments across social channels, maintaining brand consistency. Gathered feedback and shared user insights with marketing and product teams. Assisted with promotional campaigns, ensuring accurate and engaging communication with followers.
Worked cross-functionally with creative and development teams to improve product usability and communication. Developed excellent documentation and collaboration skills in remote, digital environments.
Education
Certifications and awards
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