Hi, I’m Jovana Stankovic Popovic, a proactive and empathetic Customer Relations Representative with over six years of experience delivering outstanding support for international teams. I excel at multichannel communication (email, chat, phone, and social media), translating customer feedback into actionable insights, and collaborating with internal teams to improve processes and satisfaction. I thrive in remote, fast-paced environments, speak English, Italian, and Serbian fluently. In addition to customer support, I’ve worked as a 2D artist and UI designer, and I regularly use tools like SAP, Freshdesk, MS Office, Google Workspace, Trello, Figma, and Adobe Photoshop to drive value across functions.

Jovana Stankovic Popovic

Hi, I’m Jovana Stankovic Popovic, a proactive and empathetic Customer Relations Representative with over six years of experience delivering outstanding support for international teams. I excel at multichannel communication (email, chat, phone, and social media), translating customer feedback into actionable insights, and collaborating with internal teams to improve processes and satisfaction. I thrive in remote, fast-paced environments, speak English, Italian, and Serbian fluently. In addition to customer support, I’ve worked as a 2D artist and UI designer, and I regularly use tools like SAP, Freshdesk, MS Office, Google Workspace, Trello, Figma, and Adobe Photoshop to drive value across functions.

Available to hire

Hi, I’m Jovana Stankovic Popovic, a proactive and empathetic Customer Relations Representative with over six years of experience delivering outstanding support for international teams. I excel at multichannel communication (email, chat, phone, and social media), translating customer feedback into actionable insights, and collaborating with internal teams to improve processes and satisfaction.

I thrive in remote, fast-paced environments, speak English, Italian, and Serbian fluently. In addition to customer support, I’ve worked as a 2D artist and UI designer, and I regularly use tools like SAP, Freshdesk, MS Office, Google Workspace, Trello, Figma, and Adobe Photoshop to drive value across functions.

See more

Language

English
Fluent
Italian
Fluent
Serbian
Fluent
Bosnian
Advanced

Work Experience

Customer Care Agent at Gorilla Sports Balkan
October 1, 2025 - October 1, 2025
Managed customer inquiries via email and CRM platforms, ensuring fast and accurate responses. Resolved product, payment, and delivery issues while maintaining brand tone and professionalism. Escalated complex cases when needed and collaborated with operations and logistics teams for resolution. Followed up with customers to confirm issue resolution and satisfaction.
Social Media Support & Communications (Freelance) at Nude and Rude
February 1, 2025 - February 1, 2025
Responded to customer messages and comments across social channels, maintaining brand consistency. Gathered feedback and shared user insights with marketing and product teams. Assisted with promotional campaigns, ensuring accurate and engaging communication with followers.
Logistics Agent at NETEX D.O.O.
July 1, 2019 - July 1, 2019
Coordinated order management and customer communication between suppliers and transport partners. Maintained accurate shipment documentation and resolved delays through proactive communication. Improved operational transparency by tracking and reporting issue patterns to management.
Customer Service Agent at BITERS Service
March 1, 2017 - March 1, 2017
Provided customer support via email and phone for order tracking and issue resolution. Documented interactions in internal systems to support continuous service improvement. Collaborated with other departments to ensure timely case resolution and high customer satisfaction.
2D Artist & UI Designer at Brave Giant Entertainment / Thorium Games / Demonica
January 1, 2023 - January 1, 2023
Worked cross-functionally with creative and development teams to improve product usability and communication. Developed excellent documentation and collaboration skills in remote, digital environments.

Education

Master's Degree in Flute Performance at Istituto Superiore di Studi Musicali Vecchi/Tonelli – Modena, Italy
January 11, 2030 - October 29, 2025
Bachelor’s & Master’s Degree in Flute Performance at Faculty of Music, University of Belgrade – Serbia
January 11, 2030 - October 29, 2025

Qualifications

Figma UI/UX Design Essentials
January 11, 2030 - October 29, 2025
Typography in UI/UX Design
January 11, 2030 - October 29, 2025

Industry Experience

Professional Services, Media & Entertainment, Retail, Software & Internet, Transportation & Logistics