I am João Pereira, a customer service and technical support professional with over 3 years' experience and a strong interest in game development. I am transitioning into game development with Unity and Python, and I enjoy solving problems, working under pressure, and continuously learning new technologies. I have practical experience in payments, customer accounts, and service cloud environments while pursuing Unity-based learning to deepen my skills. I already worked as game-tester and at the moment I work as customer support on Instant-Gaming I craft user-friendly experiences, value collaboration, and am excited to bring a hands-on, problem-solving mindset to a game development team while expanding into 2D/3D development and interactive environments.

João Pereira

5.0 (1 review)

I am João Pereira, a customer service and technical support professional with over 3 years' experience and a strong interest in game development. I am transitioning into game development with Unity and Python, and I enjoy solving problems, working under pressure, and continuously learning new technologies. I have practical experience in payments, customer accounts, and service cloud environments while pursuing Unity-based learning to deepen my skills. I already worked as game-tester and at the moment I work as customer support on Instant-Gaming I craft user-friendly experiences, value collaboration, and am excited to bring a hands-on, problem-solving mindset to a game development team while expanding into 2D/3D development and interactive environments.

Available to hire

I am João Pereira, a customer service and technical support professional with over 3 years’ experience and a strong interest in game development. I am transitioning into game development with Unity and Python, and I enjoy solving problems, working under pressure, and continuously learning new technologies. I have practical experience in payments, customer accounts, and service cloud environments while pursuing Unity-based learning to deepen my skills.

I already worked as game-tester and at the moment I work as customer support on Instant-Gaming

I craft user-friendly experiences, value collaboration, and am excited to bring a hands-on, problem-solving mindset to a game development team while expanding into 2D/3D development and interactive environments.

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Experience Level

Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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Language

Portuguese
Fluent
English
Fluent
Spanish; Castilian
Advanced

Work Experience

Payment Specialist at PayPal
November 1, 2024 - May 31, 2025
Payment support on all kinds of payment methods; handling tickets and providing support for users; issues related to payments and company data; disputes and claims.
LQA Game Tester / Salesforce Service Cloud Specialist at Accenture
November 1, 2023 - November 1, 2024
LQA Game Tester with Service Cloud/Salesforce focus, handling limitations and disputes & claims.
Agent Support / Technical Support Engineer at Concentrix
May 1, 2021 - March 31, 2023
Technical support engineer; buddy to new agents; supporting small/medium businesses with payments-related issues and data; handling tickets.
Payment / Customer Support Specialist at PayPal
November 1, 2023 - November 30, 2024
Provided customer and payment data support, managed tickets, and conducted localization-related QA tasks; performed ad-hoc translations and supported Meta users. Worked with multiple payment methods and communication channels.
LQA Game Tester at TransPerfect
July 1, 2023 - November 30, 2023
LQA game tester handling localization issues and bug reporting for games; supported SMEs on language components and identified defects for coordination with development teams.
Technical Support Engineer at Concentrix
May 1, 2021 - March 31, 2023
Buddy to new agents and SMEs; provided technical support and guidance in a high-volume, customer-facing environment, helping to resolve technical issues and improve agent performance.
Service Cloud Salesforce Specialist (Limitations, Disputes & Claims) at Accenture
November 1, 2024 - May 31, 2025
Handled payments data, service cloud tickets, and disputes/claims; supported small to medium businesses and personal accounts.

Education

12th Grade Equivalent at Coursera (Online)
January 1, 2013 - December 31, 2016
Python Programming Fundamentals (Beginner) at Online
January 1, 2020 - December 31, 2020
12th Grade (Equivalent) at Coursera (Coursera credential)
January 1, 2013 - January 1, 2016
Online Python Programming – Beginner at Online
January 1, 2020 - December 1, 2020
Unity Game Development Master at Unity Master D (Online)
January 1, 2025 - January 25, 2026

Qualifications

Salesforce Service Cloud Specialist
November 1, 2023 - November 1, 2024
Payment Disputes & Claims Certification
November 1, 2024 - May 31, 2025

Industry Experience

Gaming, Software & Internet, Financial Services, Professional Services, Media & Entertainment

Experience Level

Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
See more