Available to hire
Detail-oriented virtual assistant with 8+ years as a customer service representative and 3+ years providing comprehensive administrative support to improve operational efficiency. Experienced in scheduling, communications coordination, and process streamlining, with support experience across customer inquiries, account handling, and customer-focused issue resolution.
Skills
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Beginner
Language
English
Fluent
Work Experience
Social Media Agency / Personal Assistant (combined) at Dan Magic Mgmt (as listed)
November 1, 2024 - April 30, 2026Managed client social media accounts (IG, Twitter, and other platforms) to drive traffic to content subscription platforms as a marketing tactic. Monitored engagement and supported chat interaction evaluation through Inbox/Flow/communications tools.
Personal Assistant / Social Media Agency (client management) at Dan Magic MGM t. (as listed)
May 1, 2021 - December 31, 2023Handled IG, Twitter, and other client social media accounts to direct traffic to content subscription platforms as a marketing tactic. Evaluated chat interactions and supported conversion-oriented outcomes through structured lead evaluation of chat conversations (as described).
Customer Service Representative at Telecommunications Transcom Worldwide - Comcast
May 1, 2021 - December 31, 2023Generated sales by selecting tailored cable and broadband plans based on customer needs to achieve revenue generating units (RGU). Catered to customer billing inquiries and requests, managed customer resolution steps, and supported order management and tracking.
Customer Service Representative (additional role)
January 1, 2018 - PresentCustomer inquiry and support work as described across email/voice/chat channels and administrative coordination (additional context aligned to overall customer service experience).
Customer Account Executive at Telecommunications - TeleT ech - Tels tra
July 1, 2017 - January 31, 2021Resolved escalated customer complaints to avoid TIO escalations. Reconciled and provided comprehensive resolutions to improve customer retention.
Customer Account Executive at Telecommunications TeleTech - TelsTRa (as listed)
July 1, 2017 - January 31, 2021Resolved escalated customer complaints to avoid escalations to IO/other higher-level process. Reconciled and provided comprehensive solutions for customer retention.
Ecommerce / Administrative Support (listed tools & inventory/account support)
June 1, 2016 - April 30, 2018Provided ecommerce and administrative support using Shopify, Notion, Zen desk, Webex/3CX, Adobe Lightroom, Fishbowl inventory, WooCommerce, and RingCentral. Supported customer account operations, tracking, and order/inventory-related tasks (details as reflected by listed experience/tools).
Customer Service Representative at Telecommunications - Transcom Worldwide - Comcast
May 1, 2016 - June 30, 2017Managed customer inquiries via email, voice, and chat channels. Assisted with order management and tracking. Used tools such as Go r g ia s / Webex / Shopify to manage customer interactions. Generated sales by selecting tailored cable and broadband plans based on customer needs to achieve revenue goals (RGU). Handled customer billing inquiries and requests.
Education
Bachelor of Science in Information Systems at University of Negros Occidental - Recoletos
January 11, 2030 - July 15, 2026Bachelor of Science in Information Systems at University of Negros Occidental - Recoletos
January 11, 2030 - August 4, 2026Qualifications
Industry Experience
Telecommunications, Professional Services, Retail, Media & Entertainment, Software & Internet, Travel & Hospitality
Skills
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Beginner
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