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Detail-oriented virtual assistant with 8+ years of customer service experience, 3+ years of administrative support experience, and 4 years as a freelance photographer and video editor focused on improving operational efficiency through scheduling, communication coordination, and content creation. Experienced in managing customer inquiries across email/voice/chat channels, resolving escalations, and supporting e-commerce and social media operations.…Detail-oriented virtual assistant with 8+ years of customer service experience, 3+ years of administrative support experience, and 4 years as a freelance photographer and video editor focused on improving operational efficiency through scheduling, communication coordination, and content creation. Experienced in managing customer inquiries across email/voice/chat channels, resolving escalations, and supporting e-commerce and social media operations.

Jerivie Magayoga

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Detail-oriented virtual assistant with 8+ years of customer service experience, 3+ years of administrative support experience, and 4 years as a freelance photographer and video editor focused on improving operational efficiency through scheduling, communication coordination, and content creation. Experienced in managing customer inquiries across email/voice/chat channels, resolving escalations, and supporting e-commerce and social media operations.…Detail-oriented virtual assistant with 8+ years of customer service experience, 3+ years of administrative support experience, and 4 years as a freelance photographer and video editor focused on improving operational efficiency through scheduling, communication coordination, and content creation. Experienced in managing customer inquiries across email/voice/chat channels, resolving escalations, and supporting e-commerce and social media operations.

Available to hire

Detail-oriented virtual assistant with 8+ years of customer service experience, 3+ years of administrative support experience, and 4 years as a freelance photographer and video editor focused on improving operational efficiency through scheduling, communication coordination, and content creation. Experienced in managing customer inquiries across email/voice/chat channels, resolving escalations, and supporting e-commerce and social media operations.

Skills

Shopify

Photo

Experience Level

Shopify

Expert

Photo

Intermediate

Language

English

Fluent

Work Experience

Social Media Agency / Personal Assistant (combined) at Dan Magic Mgmt (as listed)

November 1, 2024 - April 30, 2026

Managed client social media accounts (IG, Twitter, and other platforms) to drive traffic to content subscription platforms as a marketing tactic. Monitored engagement and supported chat interaction evaluation through Inbox/Flow/communications tools.

Customer Service Representative at Telecommunications Transcom Worldwide - Comcast

May 1, 2021 - December 31, 2023

Generated sales by selecting tailored cable and broadband plans based on customer needs to achieve revenue generating units (RGU). Catered to customer billing inquiries and requests, managed customer resolution steps, and supported order management and tracking.

Customer Account Executive at Telecommunications TeleTech - TelsTRa (as listed)

July 1, 2017 - January 31, 2021

Resolved escalated customer complaints to avoid escalations to IO/other higher-level process. Reconciled and provided comprehensive solutions for customer retention.