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Hi, I’m Joan Thompson—a senior business and technical analyst who loves turning messy data into clear, actionable insights. I streamline processes, boost capacity, and raise team performance by removing obstacles and charting multiple strategic paths to efficiency and sustainability. I’m a collaborative leader who thrives on cross‑functional partnerships, translating user needs into scalable data solutions with SQL, GCP, Tableau, Power BI, and governance practices. I’m known for keeping teams on time, on task, and motivated to deliver outcomes that align with enterprise goals.…Hi, I’m Joan Thompson—a senior business and technical analyst who loves turning messy data into clear, actionable insights. I streamline processes, boost capacity, and raise team performance by removing obstacles and charting multiple strategic paths to efficiency and sustainability. I’m a collaborative leader who thrives on cross‑functional partnerships, translating user needs into scalable data solutions with SQL, GCP, Tableau, Power BI, and governance practices. I’m known for keeping teams on time, on task, and motivated to deliver outcomes that align with enterprise goals.

Joan Thompson

Data Scientist, Project Manager, Database Developer, +2

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Hi, I’m Joan Thompson—a senior business and technical analyst who loves turning messy data into clear, actionable insights. I streamline processes, boost capacity, and raise team performance by removing obstacles and charting multiple strategic paths to efficiency and sustainability. I’m a collaborative leader who thrives on cross‑functional partnerships, translating user needs into scalable data solutions with SQL, GCP, Tableau, Power BI, and governance practices. I’m known for keeping teams on time, on task, and motivated to deliver outcomes that align with enterprise goals.…Hi, I’m Joan Thompson—a senior business and technical analyst who loves turning messy data into clear, actionable insights. I streamline processes, boost capacity, and raise team performance by removing obstacles and charting multiple strategic paths to efficiency and sustainability. I’m a collaborative leader who thrives on cross‑functional partnerships, translating user needs into scalable data solutions with SQL, GCP, Tableau, Power BI, and governance practices. I’m known for keeping teams on time, on task, and motivated to deliver outcomes that align with enterprise goals.

Available to hire

Hi, I’m Joan Thompson—a senior business and technical analyst who loves turning messy data into clear, actionable insights. I streamline processes, boost capacity, and raise team performance by removing obstacles and charting multiple strategic paths to efficiency and sustainability.

I’m a collaborative leader who thrives on cross‑functional partnerships, translating user needs into scalable data solutions with SQL, GCP, Tableau, Power BI, and governance practices. I’m known for keeping teams on time, on task, and motivated to deliver outcomes that align with enterprise goals.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Work Experience

Senior Business/Technical Analyst at Westpac Group

April 1, 2025 - April 1, 2025

Driving Westpac’s strategic initiative to migrate current data products to new platforms, I elicit and document business and technical specifications, query data sources via Microsoft SQL, and collaborate with IT to translate user stories into acceptance criteria for scalable data solutions. I create Power BI status reports to manage project KPIs, access data marts through Teradata and Google Cloud, and report updates bi-weekly. I handle communications, updates, and tracking of in-flight projects through Jira and Confluence to ensure seamless migration and data consistency across systems before end-user deployment.

Lead Client Insights Analyst at KeyBank

August 1, 2023 - August 1, 2023

Directed teams of technical and functional resources using Microsoft SQL in the design and implementation of comprehensive BI solutions. Provided querying and programming expertise using Microsoft SQL and Google Cloud (GCP), improving proficiency with current processes and reports and converting them to Tableau and Power BI dashboards, contributing to a 78% increase in completed projects. Built standards for inventory and self-service reporting documentation, and created training materials. Established a framework for continuous review of dashboards and reports to reduce errors and improve reliability.

Lead Enterprise BI Analyst at Cleveland Clinic

April 1, 2018 - April 1, 2018

Designed KPI dashboards enabling C-Suite executives to identify institute-specific strategic agendas. Led a cross-functional effort to drive data quality and governance across BI reporting using Microsoft SQL and Teradata, and led a team to implement reporting in Tableau and Business Objects, enabling more efficient patient routing and improved care and productivity.

Enterprise BI Analyst at Cleveland Clinic

September 1, 2013 - September 1, 2013

Provided training and mentoring to analysts, building problem-solving and data analysis skills with Microsoft SQL, and contributed to robust, multi-functional reports in Tableau and SAP Business Objects. Served as project manager on cross-functional teams to develop visual reporting for same-day patient cancellations and no-shows in Tableau; led Lean Six Sigma initiatives.