Available to hire
I’m Juliette Gaubert, a UX/UI Designer blending design, psychology, and team leadership. I create user-centered digital products with 8+ years of experience across UX/UI, user research, and management, grounded in a solid foundation in graphic design and visual identity. I deliver products from concept to final delivery, guided by empathy, accessibility, and well-being.
I work across multicultural teams in FR/EN/DE/ES/IT, thrive in startup environments, and bring a hands-on approach to building design systems, running workshops, and aligning design strategy with user needs and mental health considerations.
Experience Level
Language
French
Fluent
English
Advanced
German
Advanced
Spanish; Castilian
Advanced
Italian
Advanced
Work Experience
UX/UI Designer at Blended Support / Vision Health Pioneer
December 31, 2023 - December 31, 2023Led end-to-end design for a mental health app: MVP launched in 4 months with 4 features developed in SCRUM iterations. Planned and conducted user research with traumatized individuals; followed ISO 62366-1 documentation; ideated and created prototypes; conducted collaborative workshops with stakeholders; contributed to cross‑platform UI design.
Founding Product Designer at Vision Health Pioneer
June 1, 2023 - June 1, 2023Led the development of a mental health app, achieving a 4-month launch with SCRUM iterations. Conducted user research with traumatized individuals (interviews, usability testing, surveys). Created and updated an Atomic Design System based on a React library. Facilitated workshops with stakeholders and designed company websites and communications. Followed medical/design guidelines (ISO 62366-1) for design and documentation.
CS Team Manager for FR & ES PlayStation Project at SYKES
December 31, 2021 - December 31, 2021Managed an international team of 20 agents; planned workload according to business and user needs; ensured quality control for software and processes; analyzed KPIs; supported tools, planning, and processes to improve user experience and reduce internal workload; coached agents on UX, product knowledge, and brand values.
CS Team Manager at SYKES (PlayStation project)
January 1, 2021 - January 1, 2021Managed a team of 20 customer care agents, focusing on user experience and operational goals. Implemented data-driven continuous improvement and KPI alignment. Recruited and coached team members on products and brand values; improved nesting processes and reduced absenteeism.
Customer Service / Support at SYKES
December 31, 2018 - December 31, 2018Multilingual customer support (FR/EN/ES) for software, hardware, and digital services. Guided users through setup and troubleshooting, handled sensitive cases (Product Liability, Compromised Accounts), shadowed and mentored new hires.
Graphic Designer, UX/UI Designer, UX Researcher (Freelance) at Freelance
January 1, 2016 - November 20, 2025Created print and digital communication materials following brand guidelines. Developed visual identities and designed marketing websites. Built a marketing website within a month (CSS/HTML). Conducted user research interviews & surveys (20 participants) over events spanning 3 days.
Freelance UX/UI Designer at Self-employed
January 1, 2016 - November 20, 2025Providing diverse design services to a long-term client base: graphic design & branding; UX/UI design; print and digital communications; development of visual identities for small businesses; marketing websites using HTML/CSS and WordPress; user research, workshops, high-fidelity prototyping, and design systems. Delivered accessible, responsive interfaces aligned with brand strategy and client goals.
Community Manager at 1000 in Berlin
December 31, 2015 - December 31, 2015Managed online communications (Facebook, Website, Kickstarter); produced short films and social media content; achieved 500+ reach per post and ran a successful crowdfunding campaign.
Education
Bachelor of Applied Art / Industrial Design at Università degli Studi di Firenze
January 1, 2009 - December 31, 2012Master in Design Thinking: Transdisciplinary Design, Cultures & Territories at École Boulle / Université Jean-Jaurès Toulouse II
January 1, 2012 - December 31, 2014UX Design Weiterbildung at CIM Data, Berlin
January 1, 2021 - December 31, 2021UX Design at Cimdata Bildungsakademie GmbH
December 1, 2021 - March 1, 2022Master's Degree in Transdiciplinary Design : cultures & Territories at Université Toulouse - Jean Jaurès
January 1, 2012 - January 1, 2014Licence in Applied Arts at EINA Centre Universitari de Disseny i Art de Barcelona
January 1, 2013 - January 1, 2014Licence in Industrial Design at Université Toulouse - Jean Jaurès
January 1, 2009 - January 1, 2011Qualifications
Industry Experience
Media & Entertainment, Healthcare, Software & Internet, Professional Services, Education, Gaming
Experience Level
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