I am a seasoned Product Designer specializing in UI/UX design with a track record of creating user centered designs that align with business requirements. With 9 years of experience, I have successfully translated requirements into design systems, style guides, and attractive user interfaces backed by data and user research. I bring a proven ability to troubleshoot UX challenges and employ innovative approaches to enhance responsiveness, usability, and ensure seamless customer interaction within your products. I have been both an effective individual contributor and a proactive team leader responsible for building high-performing, agile design teams. I have successfully collaborated with product management, engineering, and project delivery stakeholders to gather business requirements, conduct user research, and translate that into features that enhance product performance and customer experience. --- **Employment experience** **Lead Product Design Consultant** Inkeza _May 2023 - Present_ **Senior Product Designer** MTN South Africa _Aug 2022 - Apr 2023_ **Principal Designer** Inkeza _Jan 2019 - Jul 2022_ **Lead Designer** Cytonn Investments _Jan 2017 - Dec 2018_ **Product Designer** Cytonn Investments _Jan 2016 - Dec 2016_ **Marketing & UX/UI Designer** Cytonn Investments _Aug 2015 - Dec 2015_ **Freelance Web Designer** Folyo _Nov 2013 - Jul 2015_ **Web Designer** Mulbison Technologies _Feb 2014 - Nov 2014_

jwachira

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I am a seasoned Product Designer specializing in UI/UX design with a track record of creating user centered designs that align with business requirements. With 9 years of experience, I have successfully translated requirements into design systems, style guides, and attractive user interfaces backed by data and user research. I bring a proven ability to troubleshoot UX challenges and employ innovative approaches to enhance responsiveness, usability, and ensure seamless customer interaction within your products. I have been both an effective individual contributor and a proactive team leader responsible for building high-performing, agile design teams. I have successfully collaborated with product management, engineering, and project delivery stakeholders to gather business requirements, conduct user research, and translate that into features that enhance product performance and customer experience. --- **Employment experience** **Lead Product Design Consultant** Inkeza _May 2023 - Present_ **Senior Product Designer** MTN South Africa _Aug 2022 - Apr 2023_ **Principal Designer** Inkeza _Jan 2019 - Jul 2022_ **Lead Designer** Cytonn Investments _Jan 2017 - Dec 2018_ **Product Designer** Cytonn Investments _Jan 2016 - Dec 2016_ **Marketing & UX/UI Designer** Cytonn Investments _Aug 2015 - Dec 2015_ **Freelance Web Designer** Folyo _Nov 2013 - Jul 2015_ **Web Designer** Mulbison Technologies _Feb 2014 - Nov 2014_

Available to hire

I am a seasoned Product Designer specializing in UI/UX design with a track record of creating user centered designs that align with business requirements. With 9 years of experience, I have successfully translated requirements into design systems, style guides, and attractive user interfaces backed by data and user research. I bring a proven ability to troubleshoot UX challenges and employ innovative approaches to enhance responsiveness, usability, and ensure seamless customer interaction within your products. I have been both an effective individual contributor and a proactive team leader responsible for building high-performing, agile design teams. I have successfully collaborated with product management, engineering, and project delivery stakeholders to gather business requirements, conduct user research, and translate that into features that enhance product performance and customer experience.


Employment experience

Lead Product Design Consultant Inkeza
May 2023 - Present

Senior Product Designer MTN South Africa
Aug 2022 - Apr 2023

Principal Designer Inkeza
Jan 2019 - Jul 2022

Lead Designer Cytonn Investments
Jan 2017 - Dec 2018

Product Designer Cytonn Investments
Jan 2016 - Dec 2016

Marketing & UX/UI Designer Cytonn Investments
Aug 2015 - Dec 2015

Freelance Web Designer Folyo
Nov 2013 - Jul 2015

Web Designer Mulbison Technologies
Feb 2014 - Nov 2014

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Language

English
Fluent
Swahili
Fluent
Kikuyu, Gikuyu
Fluent

Work Experience

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Education

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Qualifications

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Industry Experience

Energy & Utilities, Financial Services, Government, Healthcare, Manufacturing, Professional Services, Telecommunications, Software & Internet
    Improving Deal Search for New Internet at Home Price Plans
    The challenge and opportunity for this project was to introduce uncapped plans that are network agnostic, easy to understand and sell on a month-to-month basis by improving the deal search and selection process. The Solution Introduce a new, improved search filter for our owned and branded retail channels that empowers the agents to sell the new simplified MyMTN Home plans and easily upsell other available coverage options to the customers. Project Outcomes Branded stores recorded a 29% increase in the uptake of new home plans. The time taken by agents to serve customers was 53% faster using the new improved search filter. We the new solution received an average 96% agent satisfaction rating. UX Research UXWriting Prototyping UXDesign Figma UIDesign ProductDesign UserTesting Accessibility UXAudits UXPlanning UXLeadership

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