JW

Jalen Williams

Available to hire

I am an energetic software developer with hands-on experience implementing client advocacy techniques.

About

I am an energetic software developer with hands-on experience implementing client advocacy techniques. I am passionate about cultivating lucrative and solid client rapport, guaranteeing top-tier services, and optimizing customer satisfaction to drive repeat business.

I excel at nurturing a positive and productive work environment for both clients and teammates, proactively analyzing and resolving client issues to deliver outstanding outcomes.

  • 8 years' experience
  • Joined November 2025

Languages

  • EnglishAdvanced

Industry experience

  • Retail
  • Travel & Hospitality
  • Education
  • Professional Services
  • Media & Entertainment

Work experience· 9 roles

Guest Support Specialist · Miami-Dade County - Zoo MiamiJan 2025 – Present · 1 yr 11 mos

Patrolled the park and perimeter to ensure the safety and security of Zoo Miami; assisted in setting up park spaces for public and private events; enforced rules and regulations for the park; ensured guest satisfaction by assisting when possible; provided assistance to park and park facility visitors in the proper and safe use of facilities.

Guest Support Specialist · Miami Dade County - Zoo, MiamiJan 2025 – Nov 2025 · 11 mos

Patrolled park perimeters to ensure safety and security. Assisted in setting up park spaces for public and private events. Enforced rules and regulations and provided guest assistance for proper and safe use of facilities.

Retail Supervisor · SSA - Zoo, MiamiJan 2024 – Jan 2024 · 1 mo

Led sales initiatives to maximize revenue through upselling and promotions. Managed inventory to maintain stock levels and cash flow. Deployed de-escalation strategies for 100-150 clients, reducing the need for management intervention. Trained new staff to uphold exceptional customer experience and oversaw daily gift shop operations.

Retail Supervisor · SSA - Zoo MiamiJan 2023 – Dec 2024 · 2 yrs
Retail Associate · SSA - Zoo, MiamiJan 2023 – Jan 2023 · 1 mo
Retail Associate · SSA - Zoo MiamiJan 2022 – Dec 2023 · 2 yrs
Retail Associate · Journeys KidsJan 2022 – Jan 2022 · 1 mo
Retail Associate · Journeys KidsJan 2021 – Dec 2022 · 2 yrs

Education

Superintendent Diploma · Coral Reel Senior High2030 – 2025
Bachelor’s in Computer Science · Florida International University2018 – 2022
Diploma · Coral Reef Senior High2030 – 2026
Bachelor's in Computer Science · Florida International University2030 – 2026

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