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I am an energetic software developer with hands-on experience implementing client advocacy techniques. I am passionate about cultivating lucrative and solid client rapport, guaranteeing top-tier services, and optimizing customer satisfaction to drive repeat business. I excel at nurturing a positive and productive work environment for both clients and teammates, proactively analyzing and resolving client issues to deliver outstanding outcomes.…I am an energetic software developer with hands-on experience implementing client advocacy techniques. I am passionate about cultivating lucrative and solid client rapport, guaranteeing top-tier services, and optimizing customer satisfaction to drive repeat business. I excel at nurturing a positive and productive work environment for both clients and teammates, proactively analyzing and resolving client issues to deliver outstanding outcomes.

Jalen Williams

Graphic Designer, Designer, Product Designer, +6

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I am an energetic software developer with hands-on experience implementing client advocacy techniques. I am passionate about cultivating lucrative and solid client rapport, guaranteeing top-tier services, and optimizing customer satisfaction to drive repeat business. I excel at nurturing a positive and productive work environment for both clients and teammates, proactively analyzing and resolving client issues to deliver outstanding outcomes.…I am an energetic software developer with hands-on experience implementing client advocacy techniques. I am passionate about cultivating lucrative and solid client rapport, guaranteeing top-tier services, and optimizing customer satisfaction to drive repeat business. I excel at nurturing a positive and productive work environment for both clients and teammates, proactively analyzing and resolving client issues to deliver outstanding outcomes.

Available to hire

I am an energetic software developer with hands-on experience implementing client advocacy techniques. I am passionate about cultivating lucrative and solid client rapport, guaranteeing top-tier services, and optimizing customer satisfaction to drive repeat business.

I excel at nurturing a positive and productive work environment for both clients and teammates, proactively analyzing and resolving client issues to deliver outstanding outcomes.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Beginner

Language

English

Advanced

Work Experience

Guest Support Specialist at Miami Dade County - Zoo, Miami

January 1, 2025 - November 22, 2025

Patrolled park perimeters to ensure safety and security. Assisted in setting up park spaces for public and private events. Enforced rules and regulations and provided guest assistance for proper and safe use of facilities.

Retail Supervisor at SSA - Zoo, Miami

January 1, 2024 - January 1, 2024

Led sales initiatives to maximize revenue through upselling and promotions. Managed inventory to maintain stock levels and cash flow. Deployed de-escalation strategies for 100-150 clients, reducing the need for management intervention. Trained new staff to uphold exceptional customer experience and oversaw daily gift shop operations.

Retail Associate at SSA - Zoo, Miami

January 1, 2023 - January 1, 2023

Delivered exceptional customer service to 100-150 clients. Educated customers on store promotions and incentives. Maintained inventory to minimize losses and ensured 100% policy compliance in cash handling. Facilitated training to align new employees with outstanding customer experience.

Retail Associate at Journeys Kids

January 1, 2022 - January 1, 2022

Maximized sales by upselling and recommending products. Maintained stock levels and positive cash flow. Delivered customer service to 50-100 daily and facilitated training to new staff to sustain a competitive edge.

Customer Service at Publix

May 9, 2018 - December 24, 2021

Trained and developed 6-7 employees via shadow training. Built customer relationships to increase sales and reduce attrition. Streamlined supply chain with automated inventory management and implemented de-escalation tactics. Led front desk operations and ensured accurate cash management.

Guest Support Specialist at Miami-Dade County - Zoo Miami

January 1, 2025 - Present

Patrolled the park and perimeter to ensure the safety and security of Zoo Miami; assisted in setting up park spaces for public and private events; enforced rules and regulations for the park; ensured guest satisfaction by assisting when possible; provided assistance to park and park facility visitors in the proper and safe use of facilities.

Retail Supervisor at SSA - Zoo Miami

January 1, 2023 - December 31, 2024

Maximized sales, revenue growth, and industry competitiveness by upselling and recommending additional goods to customers; capitalized on inventory management best practices to maintain stock levels; deployed de-escalation strategies to promptly provide adequate customer support for 100-150 clients; delivered exceptional customer service for 500-1,000 people daily; trained new employees; managed inventory to maximize profits; led daily operations of the gift shop.

Retail Associate at SSA - Zoo Miami

January 1, 2022 - December 31, 2023

Maximized sales and revenue growth by upselling and recommending additional goods to customers; capitalized on inventory management best practices to maintain stock levels; deployed de-escalation strategies to promptly provide adequate customer support for 100-150 clients; demonstrated strong product and service knowledge while educating customers on current store promotions and incentives; delivered exceptional customer service for 500-1,000 people daily; trained new employees; improved productivity.

Retail Associate at Journeys Kids

January 1, 2021 - December 31, 2022

Maximized sales and revenue growth by upselling and recommending additional goods to customers; capitalized on inventory management best practices to maintain stock levels; deployed de-escalation strategies to promptly provide adequate customer support for 50-100 clients; demonstrated strong product and service knowledge while educating customers on current store promotions and incentives; delivered exceptional customer service for 50-100 people daily.