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Hi there! I’m Jalen Williams, an energetic Software Engineer who loves building solid client rapport and delivering top-tier service. My background at Zoo Miami has strengthened my ability to advocate for customers, ensure safety, and create positive experiences—from assisting guests to coordinating spaces for events. I excel at leading teams, training staff, and resolving issues quickly using proactive problem solving. I’m passionate about the products that I design and am always willing to learn new things.…Hi there! I’m Jalen Williams, an energetic Software Engineer who loves building solid client rapport and delivering top-tier service. My background at Zoo Miami has strengthened my ability to advocate for customers, ensure safety, and create positive experiences—from assisting guests to coordinating spaces for events. I excel at leading teams, training staff, and resolving issues quickly using proactive problem solving. I’m passionate about the products that I design and am always willing to learn new things.

Jalen Williams

Graphic Designer, Designer, Product Designer, +3

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Hi there! I’m Jalen Williams, an energetic Software Engineer who loves building solid client rapport and delivering top-tier service. My background at Zoo Miami has strengthened my ability to advocate for customers, ensure safety, and create positive experiences—from assisting guests to coordinating spaces for events. I excel at leading teams, training staff, and resolving issues quickly using proactive problem solving. I’m passionate about the products that I design and am always willing to learn new things.…Hi there! I’m Jalen Williams, an energetic Software Engineer who loves building solid client rapport and delivering top-tier service. My background at Zoo Miami has strengthened my ability to advocate for customers, ensure safety, and create positive experiences—from assisting guests to coordinating spaces for events. I excel at leading teams, training staff, and resolving issues quickly using proactive problem solving. I’m passionate about the products that I design and am always willing to learn new things.

Available to hire

Hi there! I’m Jalen Williams, an energetic Software Engineer who loves building solid client rapport and delivering top-tier service. My background at Zoo Miami has strengthened my ability to advocate for customers, ensure safety, and create positive experiences—from assisting guests to coordinating spaces for events.

I excel at leading teams, training staff, and resolving issues quickly using proactive problem solving. I’m passionate about the products that I design and am always willing to learn new things.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Beginner

Language

English

Advanced

Work Experience

Guest Support Specialist at Miami Dade County - Zoo, Miami

January 1, 2025 - November 22, 2025

Patrolled park perimeters to ensure safety and security. Assisted in setting up park spaces for public and private events. Enforced rules and regulations and provided guest assistance for proper and safe use of facilities.

Retail Supervisor at SSA - Zoo, Miami

January 1, 2024 - January 1, 2024

Led sales initiatives to maximize revenue through upselling and promotions. Managed inventory to maintain stock levels and cash flow. Deployed de-escalation strategies for 100-150 clients, reducing the need for management intervention. Trained new staff to uphold exceptional customer experience and oversaw daily gift shop operations.

Retail Associate at SSA - Zoo, Miami

January 1, 2023 - January 1, 2023

Delivered exceptional customer service to 100-150 clients. Educated customers on store promotions and incentives. Maintained inventory to minimize losses and ensured 100% policy compliance in cash handling. Facilitated training to align new employees with outstanding customer experience.

Retail Associate at Journeys Kids

January 1, 2022 - January 1, 2022

Maximized sales by upselling and recommending products. Maintained stock levels and positive cash flow. Delivered customer service to 50-100 daily and facilitated training to new staff to sustain a competitive edge.

Customer Service at Publix

May 9, 2018 - December 24, 2021

Trained and developed 6-7 employees via shadow training. Built customer relationships to increase sales and reduce attrition. Streamlined supply chain with automated inventory management and implemented de-escalation tactics. Led front desk operations and ensured accurate cash management.