I am a Senior Project & Product Management leader with 19 years of IT experience, specializing in Agile/SAFe delivery, stakeholder engagement, and end-to-end program execution. I thrive on translating business goals into scalable solutions and guiding cross-functional teams to achieve tangible outcomes. I have led initiatives across Healthcare, Banking, and Mortgage domains, driving operational efficiency, quality governance, and customer satisfaction. My practice blends strategic planning, financial oversight, risk management, and a coaching mindset to build high-performing teams and trusted partnerships.

Jyotirmai Arram

I am a Senior Project & Product Management leader with 19 years of IT experience, specializing in Agile/SAFe delivery, stakeholder engagement, and end-to-end program execution. I thrive on translating business goals into scalable solutions and guiding cross-functional teams to achieve tangible outcomes. I have led initiatives across Healthcare, Banking, and Mortgage domains, driving operational efficiency, quality governance, and customer satisfaction. My practice blends strategic planning, financial oversight, risk management, and a coaching mindset to build high-performing teams and trusted partnerships.

Available to hire

I am a Senior Project & Product Management leader with 19 years of IT experience, specializing in Agile/SAFe delivery, stakeholder engagement, and end-to-end program execution. I thrive on translating business goals into scalable solutions and guiding cross-functional teams to achieve tangible outcomes.

I have led initiatives across Healthcare, Banking, and Mortgage domains, driving operational efficiency, quality governance, and customer satisfaction. My practice blends strategic planning, financial oversight, risk management, and a coaching mindset to build high-performing teams and trusted partnerships.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate

Language

English
Fluent
Telugu
Advanced
Hindi
Advanced

Work Experience

Project Manager / Product Manager at TCS, Hyderabad
October 1, 2021 - Present
Spearheaded end-to-end project management for GEHC Cloud Migration Factory (Jan 2024 – Jun 2025) and EQUIFAX – Commercial Operations (Nov 2021 – Dec 2023). Coordinated cross-functional teams to ensure alignment with objectives, timely delivery, and high-quality outcomes. Generated Power BI dashboards to monitor project risks, completion rates, and progress, providing actionable insights for decision-making. Managed budgeting, cost utilization, billing, revenue realization, and adherence to contractual controls. Conducted regular client reviews, maintained detailed risk registers, and executed quality governance checks to ensure QMS compliance. Drove Agile adoption across teams, established stakeholder communication plans, and led resource planning and status reporting. Achievements include process improvements that boosted efficiency and improved client feedback scores, along with reduced delivery timelines through proactive risk management.
Project Manager / Product Manager at TCS
October 1, 2021 - Present
Spearheaded end-to-end project management initiatives for TCS, coordinating cross-functional teams to align with objectives and deliver high-quality outcomes. Scoped and managed GEHC Cloud Migration Factory (2024-01 to 2025-06) and EQUIFAX – Commercial Operations (Nov 2021 – Dec 2023), ensuring on-time delivery and adherence to contractual controls. Built and maintained project and tower-level risk registers, mitigated blockers, and led stakeholder reviews to capture feedback and shape future requirements. Developed Power BI dashboards and reports to monitor risks, progress, and KPI trends, enabling data-driven decision making. Directed financial management including budgeting, cost utilization, billing, and revenue realization within governance standards. Championed Agile adoption across multiple teams, implemented a stakeholder communication plan, and delivered quality audits and governance aligned with QMS. Achievements include process improvements increasing efficiency, enhance
Senior Quality Engineer / Scrum Master / Test Lead at UnitedHealth Group / Optum, Hyderabad
April 1, 2015 - October 1, 2021
Projects: Optum Rx – PAS (Apr 2017 – Oct 2021) and ICUE – Integrated Clinical User Experience (Apr 2015 – Mar 2017). Facilitated Scrum events, collaborated with product owners and solution architects to validate requirements, prioritized backlog, and ensured timely feature delivery. Monitored team capacity and velocity, produced detailed progress reports, and led end-to-end test planning and execution. Coordinated defect reporting/resolution with onshore/offshore teams, mentored QA practices, and drove automation initiatives to improve efficiency and quality. Contributed to audits and governance (RAC documents) and supported capacity planning to align with project timelines.
Senior Quality Engineer / Scrum Master / Test Lead at UnitedHealth Group / Optum
April 1, 2015 - October 1, 2021
Collaborated with cross-functional teams to facilitate Scrum events, ensuring alignment of project goals and removal of impediments. Partnered with product owners, stakeholders, and solution architects to validate requirements, prioritize backlog items, and ensure timely delivery of features. Monitored team capacity and velocity metrics, generating detailed reports to provide actionable insights into progress and improvement areas. Conducted requirement analysis, test planning, and end-to-end test case execution to validate application functionality against business objectives. Coordinated defect reporting and resolution with onshore and offshore teams, ensuring timely issue closure and maintaining project timelines. Facilitated team training on Agile practices and QA best practices, promoting a culture of learning and process improvement. Developed and maintained project documentation, including RAC documents, to ensure compliance with quality standards and enable knowledge sharing. A
Test Lead at Black Knight Financial Services, Hyderabad
September 1, 2013 - March 1, 2015
Led QA governance, test planning, and delivery for key financial services projects. Collaborated with stakeholders to validate requirements, ensured timely defect resolution, and maintained project timelines. Implemented QA best practices and quality audits to improve compliance and overall product quality.
Test Lead at Black Knight Financial Services
September 1, 2013 - March 31, 2015
Led QA testing activities for Black Knight Financial Services, including test strategy, planning, execution, risk management, and quality improvement; mentored team; delivered on-time quality and contributed to process enhancements and metrics improvement.
Senior Quality Analyst at Polaris, Hyderabad
July 1, 2010 - August 1, 2013
Performed QA activities, including requirement analysis, test planning, and execution. Worked with cross-functional teams to ensure test coverage and quality standards were met, contributing to project success and timely delivery.
Senior Quality Analyst at Polaris
July 1, 2010 - August 31, 2013
Performed QA analysis and testing activities, contributing to test planning, execution, defect management and product quality improvements within an agile context.
Quality Analyst / Test Engineer at Value Labs, Hyderabad
November 1, 2006 - June 1, 2010
Executed QA testing across multiple projects, contributed to test design and execution, and helped drive defect resolution and quality improvements, supporting on-time delivery and client satisfaction.
Quality Analyst / Test Engineer at Value Labs
November 1, 2006 - June 30, 2010
Executed QA testing activities, authored test artifacts, and contributed to quality improvements across multiple client projects in a fast-paced environment.

Education

Master of Computer Applications (MCA) at Kakatiya University, Warangal, Telangana
January 11, 2030 - January 1, 2006
B.Sc. at Kakatiya University, Warangal, Telangana
January 11, 2030 - January 1, 2003
Master of Computer Applications (MCA) at Kakatiya University, Warangal, Telangana
January 11, 2030 - January 1, 2006
B.Sc. at Kakatiya University, Warangal, Telangana
January 11, 2030 - January 1, 2003
Master of Computer Applications (MCA) at Kakatiya University, Warangal, Telangana
January 11, 2030 - January 1, 2006
Bachelor of Science (B.Sc.) at Kakatiya University, Warangal, Telangana
January 11, 2030 - January 1, 2003
Master of Computer Applications (MCA) at Kakatiya University, Warangal, Telangana
January 11, 2030 - January 1, 2006
B.Sc. at Kakatiya University, Warangal, Telangana
January 11, 2030 - January 1, 2003
Master of Computer Applications (MCA) at Kakatiya University, Warangal, Telangana
January 11, 2030 - January 1, 2006
Bachelor of Science (B.Sc.) at Kakatiya University, Warangal, Telangana
January 11, 2030 - January 1, 2003
Master of Computer Applications (MCA) at Kakatiya University, Warangal, Telangana
January 11, 2030 - January 1, 2006
Bachelor of Science (B.Sc.) at Kakatiya University, Warangal, Telangana
January 11, 2030 - January 1, 2003
Master of Computer Applications (MCA) at Kakatiya University, Warangal, Telangana
January 11, 2030 - January 1, 2006
Bachelor of Science (B.Sc.) at Kakatiya University, Warangal, Telangana
January 11, 2030 - January 1, 2003

Qualifications

Professional Scrum Master (PSM I)
January 11, 2030 - February 5, 2026
Certified DevOps Professional
January 11, 2030 - February 5, 2026
Certified SAFe 4 Agilist
January 11, 2030 - February 5, 2026
Certified SAFe Product Owner/Product Manager (PO/PM)
January 11, 2030 - February 5, 2026
Professional Scrum Master (PSM I)
January 11, 2030 - February 5, 2026
Certified DevOps Professional
January 11, 2030 - February 5, 2026
Certified SAFe 4 Agilist
January 11, 2030 - February 5, 2026
Certified SAFe PO/PM
January 11, 2030 - February 5, 2026
Professional Scrum Master (PSM I)
January 11, 2030 - February 5, 2026
Certified DevOps Professional
January 11, 2030 - February 5, 2026
Certified SAFe 4 Agilist
January 11, 2030 - February 5, 2026
Certified SAFe Product Owner/Product Manager (PO/PM)
January 11, 2030 - February 5, 2026
Professional Scrum Master (PSM I)
January 11, 2030 - February 5, 2026
Certified DevOps Professional
January 11, 2030 - February 5, 2026
Certified SAFe 4 Agilist
January 11, 2030 - February 5, 2026
Certified SAFe Product Owner/Product Manager (PO/PM)
January 11, 2030 - February 5, 2026
Professional Scrum Master (PSM I)
January 11, 2030 - February 5, 2026
Certified DevOps Professional
January 11, 2030 - February 5, 2026
Certified SAFe 4 Agilist
January 11, 2030 - February 5, 2026
Certified SAFe Product Owner/Product Manager (PO/PM)
January 11, 2030 - February 5, 2026
Professional Scrum Master (PSM I)
January 11, 2030 - February 5, 2026
Certified DevOps Professional
January 11, 2030 - February 5, 2026
Certified SAFe 4 Agilist
January 11, 2030 - February 5, 2026
Certified SAFe Product Owner/Product Manager (PO/PM)
January 11, 2030 - February 5, 2026
Professional Scrum Master (PSM I)
January 11, 2030 - February 5, 2026
Certified DevOps Professional
January 11, 2030 - February 5, 2026
Certified SAFe 4 Agilist
January 11, 2030 - February 5, 2026
Certified SAFe Product Owner/Product Manager (PO/PM)
January 11, 2030 - February 5, 2026

Industry Experience

Healthcare, Financial Services, Software & Internet, Professional Services, Education, Other