Available to hire
I am a self-built operations professional with 30 years of hands-on experience creating functional systems, coordinating distributed teams, and solving complex operational problems — entirely through real-world practice, without formal corporate training or a completed degree. I built remote education networks across 34 Indonesian provinces, founded and operated a small F&B business, coordinated community infrastructure projects, and provided IT operations support across multiple regions.
Today I combine that foundation with AI-augmented execution (Claude/ChatGPT) and current web development skills to deliver reliable, precise remote support. I’ve been validated in the Top 25% globally for Conversion Rate Optimization and Top 31% for Data-Driven Decision Making (TestGorilla, 2026). I’m seeking fully remote roles where honest execution, operational clarity, and trustworthy delivery matter more than credentials.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Operations & Customer Support Manager at Alikas Bakery
May 1, 2016 - PresentManage daily operations including order processing, inventory tracking, and customer communication. Provide responsive support through phone, email, and chat to resolve inquiries and complaints. Maintain accurate sales and expense records using Google Sheets. Implemented an online ordering system. Coordinate supplier relationships and vendor performance to ensure timely delivery.
Operations Coordinator (Remote & On-Site) at AdCom IT Services
September 1, 2017 - November 1, 2019Coordinated technical service requests for business clients including repair, maintenance, and installation. Managed client communication, scheduling, and documentation for smooth service delivery. Maintained client databases and followed up on satisfaction and performance feedback. Collaborated with technical teams to ensure timely completion of projects and service quality.
Online Instructor & Remote Operations Support at Nusantara Jaya
July 1, 2010 - December 1, 2012Delivered online English and academic lessons to students across Indonesia. Managed class schedules, student progress tracking, and enrollment documentation. Provided real-time support to students via email and chat to resolve access or technical issues. Operated digital studio tools for virtual teaching sessions and maintained learning resources.
Administrative Coordinator at Next English Center
January 1, 2007 - September 1, 2009Managed administrative operations including scheduling, billing, and record-keeping. Handled customer inquiries and maintained accurate student data records. Processed tuition payments and prepared monthly financial reports. Supported instructors by organizing class schedules and student lists.
Academic Coordinator at Fun English Center
January 1, 2005 - March 1, 2006Organized teaching schedules and coordinated between academic staff and students. Managed student communication and handled enrollment data. Assisted in curriculum planning and lesson material preparation.
Founder & Operations Lead at Alikas Bakery
January 1, 2016 - PresentFounded and operated a small food and beverage business, managing daily operations, supply coordination, product quality, and order fulfillment. Built a Google Sheets-based tracking engine replacing manual processes, achieving consistent order accuracy across product lines. Developed SOPs and operational workflows using AI tools to streamline documentation and reduce problem-to-solution time by approximately 60%. Currently maintaining the venture at reduced capacity to prioritize family caregiving.
Operations Coordinator at AdCom IT Services
September 1, 2017 - November 1, 2019Acted as primary interface between corporate clients and engineering teams, translating complex technical failures into actionable, milestone-based execution plans. Coordinated multi-region service milestones and maintained a centralized manual database to ensure quality assurance across diverse territories.
Independent Resilience & Skills Development (Career Transition Period) at Various locations
December 1, 2019 - January 1, 2022Post-injury and relocation, pursued intensive self-directed learning and income generation while caregiving: studied remote work platforms, digital tools, and online income strategies; participated in Remotasks; performed manual labor and community-based trades.
Independent Web Development & Remote Work Training
January 1, 2022 - PresentCompleted 50+ web design projects through self-directed study; built Bella Oter web application (GitHub); earned and applied FreeCodeCamp certifications; published 8+ Medium articles; pursuing AI certifications; active AI data annotator on Remotasks.
Technical Producer & Systems Architect at Nusantara Jaya — EdTech Organization
July 1, 2010 - December 1, 2012Architected a remote learning network spanning 34 provinces and 56 online gathering points; coordinated 71 tutors and 560 students simultaneously across Indonesia. Built infrastructure from zero using early-stage remote tools (Cisco WebEx, Google Workspace); developed a data-driven triage system grouping complex technical needs into eight learning architectures based on regional hardware and connectivity constraints.
Community Organizer & Operations Lead at Independent Community Food Security Initiative
January 1, 2013 - August 1, 2017Initiated grassroots food security project; identified Kalimantan as Indonesia's most geologically stable island for earthquake- and tsunami-resistant sustainable farming. Recruited 23 individuals and organized their relocation to Palangkaraya, managing land surveys, collective land purchase, legal certification and phased housing construction; started integrated plant farming (rice, tomato, chili, corn) and fish farming on collectively owned land.
Independent Web Developer / Remote Work Freelancer at Self-directed / Independent
January 1, 2022 - PresentCompleted 50+ web design projects; built Bella Oter web application; earned the Responsive Web Design Certification; engaged in AI data annotation tasks (Remotasks 2026); developed and maintained remote-ready workflows and documentation.
Career Transition Period
December 1, 2019 - January 1, 2022Independent resilience and skills development period focusing on self-directed learning, remote platforms, multi-channel income strategies, and family caregiving responsibilities; relocated to Malang to pursue remote work opportunities.
Technical Producer & Systems Architect at Nusantara Jaya
July 1, 2010 - December 1, 2012Architected a remote learning network spanning 34 provinces and 56 online gathering points; coordinated 71 tutors and 560 students; built infrastructure from zero using Cisco WebEx and Google Workspace; developed a data-driven triage system for eight learning architectures.
Education
Responsive Web Design Certification at freeCodeCamp
January 11, 2030 - January 1, 2024Associate Degree in Finance & Banking at UPN Veteran Jakarta
January 11, 2030 - January 1, 1996Self-directed study in HTML, CSS, JavaScript, CRM Systems, and Remote Collaboration Tools at Self-taught
January 11, 2030 - January 29, 2026Certificate - Responsive Web Design at freeCodeCamp
January 1, 2024 - March 25, 2026Course - Elements of AI at University of Helsinki
January 1, 2026 - March 25, 2026Certificate - AI & Career Empowerment at University of Maryland, Robert H. Smith School of Business
January 1, 2026 - March 25, 2026Responsive Web Design Certification at freeCodeCamp
January 1, 2024 - March 25, 2026Elements of AI at University of Helsinki
January 1, 2026 - March 25, 2026AI & Career Empowerment Certificate at University of Maryland, Robert H. Smith School of Business
January 1, 2026 - March 25, 2026Qualifications
Responsive Web Design Certification
January 11, 2030 - January 1, 2024Associate Degree in Finance & Banking
January 11, 2030 - January 1, 1996Self-directed study in HTML, CSS, JavaScript, CRM Systems, and Remote Collaboration Tools
January 11, 2030 - January 29, 2026Responsive Web Design Certification
January 1, 2024 - March 25, 2026Elements of AI
January 1, 2026 - March 25, 2026AI & Career Empowerment Certificate
January 1, 2026 - March 25, 2026Remotasks - 2D Bounding Box Annotation Onboarding
January 1, 2026 - March 25, 2026Top 25% globally — Conversion Rate Optimization (CRO)
January 1, 2026 - March 25, 2026Top 31% globally — Data-Driven Decision Making
January 1, 2026 - March 25, 2026Elements of AI
January 1, 2026 - March 25, 2026AI & Career Empowerment Certificate
January 1, 2026 - March 25, 2026Industry Experience
Consumer Goods, Education, Professional Services, Retail, Software & Internet, Media & Entertainment, Non-Profit Organization, Travel & Hospitality
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This project simulates the introductory page of Bella Oter, a fictional wellness fashion brand. It is designed to be mobile-first, visually elegant, and responsive. This landing page allows visitors to choose what their body “craves today”—such as Grounding, Softness, Energy, or Freedom—each leading to a unique product collection.
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