I am a dependable, tech-savvy professional with extensive experience in customer support, administrative operations, and remote coordination across diverse teams. I excel at managing online businesses, handling client communications, and keeping daily operations running smoothly across time zones. Fluent in English and Indonesian, I’m detail-oriented, adaptable, and quick to learn new tools. I’m seeking a remote role in customer service, virtual assistance, or operations where I can contribute to a collaborative global team and grow with a long-term partner.…

R. Kandi Andika Satriya

I am a dependable, tech-savvy professional with extensive experience in customer support, administrative operations, and remote coordination across diverse teams. I excel at managing online businesses, handling client communications, and keeping daily operations running smoothly across time zones. Fluent in English and Indonesian, I’m detail-oriented, adaptable, and quick to learn new tools. I’m seeking a remote role in customer service, virtual assistance, or operations where I can contribute to a collaborative global team and grow with a long-term partner.…

Available to hire

I am a dependable, tech-savvy professional with extensive experience in customer support, administrative operations, and remote coordination across diverse teams. I excel at managing online businesses, handling client communications, and keeping daily operations running smoothly across time zones.

Fluent in English and Indonesian, I’m detail-oriented, adaptable, and quick to learn new tools. I’m seeking a remote role in customer service, virtual assistance, or operations where I can contribute to a collaborative global team and grow with a long-term partner.

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Skills

Experience Level

Microsoft Office
Expert
Google Drive
Expert
HubSpot
Expert
JavaScript
Intermediate
CSS
Intermediate
HTML5
Intermediate

Language

English
Fluent

Work Experience

Operations & Customer Support Manager at Alikas Bakery
May 1, 2016 - Present
Manage daily operations including order processing, inventory tracking, and customer communication. Provide responsive support through phone, email, and chat to resolve inquiries and complaints. Maintain accurate sales and expense records using Google Sheets. Implemented an online ordering system. Coordinate supplier relationships and vendor performance to ensure timely delivery.
Operations Coordinator (Remote & On-Site) at AdCom IT Services
September 1, 2017 - November 1, 2019
Coordinated technical service requests for business clients including repair, maintenance, and installation. Managed client communication, scheduling, and documentation for smooth service delivery. Maintained client databases and followed up on satisfaction and performance feedback. Collaborated with technical teams to ensure timely completion of projects and service quality.
Online Instructor & Remote Operations Support at Nusantara Jaya
July 1, 2010 - December 1, 2012
Delivered online English and academic lessons to students across Indonesia. Managed class schedules, student progress tracking, and enrollment documentation. Provided real-time support to students via email and chat to resolve access or technical issues. Operated digital studio tools for virtual teaching sessions and maintained learning resources.
Administrative Coordinator at Next English Center
January 1, 2007 - September 1, 2009
Managed administrative operations including scheduling, billing, and record-keeping. Handled customer inquiries and maintained accurate student data records. Processed tuition payments and prepared monthly financial reports. Supported instructors by organizing class schedules and student lists.
Academic Coordinator at Fun English Center
January 1, 2005 - March 1, 2006
Organized teaching schedules and coordinated between academic staff and students. Managed student communication and handled enrollment data. Assisted in curriculum planning and lesson material preparation.

Education

Responsive Web Design Certification at freeCodeCamp
January 11, 2030 - January 1, 2024
Associate Degree in Finance & Banking at UPN Veteran Jakarta
January 11, 2030 - January 1, 1996
Self-directed study in HTML, CSS, JavaScript, CRM Systems, and Remote Collaboration Tools at Self-taught
January 11, 2030 - January 29, 2026

Qualifications

Responsive Web Design Certification
January 11, 2030 - January 1, 2024
Associate Degree in Finance & Banking
January 11, 2030 - January 1, 1996
Self-directed study in HTML, CSS, JavaScript, CRM Systems, and Remote Collaboration Tools
January 11, 2030 - January 29, 2026

Industry Experience

Consumer Goods, Education, Professional Services, Retail
    paper Bella Oter – Body Profile Experience

    This project simulates the introductory page of Bella Oter, a fictional wellness fashion brand. It is designed to be mobile-first, visually elegant, and responsive. This landing page allows visitors to choose what their body “craves today”—such as Grounding, Softness, Energy, or Freedom—each leading to a unique product collection.

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