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I am a detail-oriented operations specialist with hands-on experience in logistics coordination, onboarding, and administrative support. I excel at maintaining precise documentation, tracking performance metrics, and coordinating with multiple departments to keep business operations running smoothly. I thrive in fast-paced, collaborative environments and leverage ERP and CRM tools like SAP, Salesforce, and Microsoft Office to drive efficiency and deliver actionable insights. I enjoy building strong internal relationships, supporting customer engagement, and continuously improving processes.…I am a detail-oriented operations specialist with hands-on experience in logistics coordination, onboarding, and administrative support. I excel at maintaining precise documentation, tracking performance metrics, and coordinating with multiple departments to keep business operations running smoothly. I thrive in fast-paced, collaborative environments and leverage ERP and CRM tools like SAP, Salesforce, and Microsoft Office to drive efficiency and deliver actionable insights. I enjoy building strong internal relationships, supporting customer engagement, and continuously improving processes.

Karen Myla Cubillan

Social Media Freelancer, Media Coordinator

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I am a detail-oriented operations specialist with hands-on experience in logistics coordination, onboarding, and administrative support. I excel at maintaining precise documentation, tracking performance metrics, and coordinating with multiple departments to keep business operations running smoothly. I thrive in fast-paced, collaborative environments and leverage ERP and CRM tools like SAP, Salesforce, and Microsoft Office to drive efficiency and deliver actionable insights. I enjoy building strong internal relationships, supporting customer engagement, and continuously improving processes.…I am a detail-oriented operations specialist with hands-on experience in logistics coordination, onboarding, and administrative support. I excel at maintaining precise documentation, tracking performance metrics, and coordinating with multiple departments to keep business operations running smoothly. I thrive in fast-paced, collaborative environments and leverage ERP and CRM tools like SAP, Salesforce, and Microsoft Office to drive efficiency and deliver actionable insights. I enjoy building strong internal relationships, supporting customer engagement, and continuously improving processes.

Available to hire

I am a detail-oriented operations specialist with hands-on experience in logistics coordination, onboarding, and administrative support. I excel at maintaining precise documentation, tracking performance metrics, and coordinating with multiple departments to keep business operations running smoothly.

I thrive in fast-paced, collaborative environments and leverage ERP and CRM tools like SAP, Salesforce, and Microsoft Office to drive efficiency and deliver actionable insights. I enjoy building strong internal relationships, supporting customer engagement, and continuously improving processes.

Skills

Microsoft Office

CRM

Data Visualization

Experience Level

Microsoft Office

Expert

CRM

Expert

Data Visualization

Expert

Language

English

Fluent

Work Experience

Social Media Specialist at NewAge Products Inc.

November 1, 2023 - Present

Monitor customer feedback and online conversations, serve as subject matter expert for online customer engagement and VIP cases, capture and analyze sentiment, collaborate with cross-functional teams to create reports and dashboards, plan projects to enhance feedback collection and engagement strategies, partner with third-party providers for deeper insights, communicate with customers across social channels, and drive process improvements through stakeholder collaboration.

Warehouse Associate at Canadian Tire

May 1, 2023 - September 30, 2023

Processed incoming shipments, verified order details, maintained stock records, coordinated with warehouse staff to ensure accurate and timely deliveries, assisted in daily logistics reporting, and ensured data accuracy for inventory movement.

Email Team Leader / Project Leader at KMC MAG Solutions / StarHub Ltd.

August 1, 2021 - October 31, 2022

Supervised a team of 12, managed high-priority cases, led the Netomi AI Bot Project with scope, schedule, and resource management; tracked performance and delivered milestones; provided regular progress updates to clients and vendors; developed communication plans and coordinated cross-functional teams to ensure smooth project delivery; identified process improvements to enhance efficiency.

Customer Affairs Consultant / Business Helpdesk at StarHub Ltd., Singapore

September 1, 2014 - September 30, 2020

Coordinated issue resolution among logistics, technical, and procurement departments; maintained accurate case and order records in CRM; generated reports and ensured timely communication between internal teams and customers.