Karen Myla Cubillan
I am a detail-oriented operations specialist with hands-on experience in logistics coordination, onboarding, and administrative support.
About
I am a detail-oriented operations specialist with hands-on experience in logistics coordination, onboarding, and administrative support. I excel at maintaining precise documentation, tracking performance metrics, and coordinating with multiple departments to keep business operations running smoothly.
I thrive in fast-paced, collaborative environments and leverage ERP and CRM tools like SAP, Salesforce, and Microsoft Office to drive efficiency and deliver actionable insights. I enjoy building strong internal relationships, supporting customer engagement, and continuously improving processes.
- 10 years' experience
- Joined January 2026
Languages
- EnglishFluent
Industry experience
- Software & Internet
- Retail
- Transportation & Logistics
- Professional Services
- Media & Entertainment
More experts in Mississauga, Canada
Work experience· 4 roles
Monitor customer feedback and online conversations, serve as subject matter expert for online customer engagement and VIP cases, capture and analyze sentiment, collaborate with cross-functional teams to create reports and dashboards, plan projects to enhance feedback collection and engagement strategies, partner with third-party providers for deeper insights, communicate with customers across social channels, and drive process improvements through stakeholder collaboration.
Processed incoming shipments, verified order details, maintained stock records, coordinated with warehouse staff to ensure accurate and timely deliveries, assisted in daily logistics reporting, and ensured data accuracy for inventory movement.
Supervised a team of 12, managed high-priority cases, led the Netomi AI Bot Project with scope, schedule, and resource management; tracked performance and delivered milestones; provided regular progress updates to clients and vendors; developed communication plans and coordinated cross-functional teams to ensure smooth project delivery; identified process improvements to enhance efficiency.
Education
Certifications and awards
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