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I am a detail-oriented professional with over 10 years of experience in manual testing, business analysis, and project coordination. I thrive in cross-functional, Agile environments and focus on delivering high-quality software across web, mobile, and API platforms. I am passionate about driving business growth, expanding client networks, and identifying new market opportunities through diligent discovery sessions, clear requirement gathering, and proactive stakeholder communication. I am looking for roles in consulting, testing, and project management where I can contribute to successful outcomes.…I am a detail-oriented professional with over 10 years of experience in manual testing, business analysis, and project coordination. I thrive in cross-functional, Agile environments and focus on delivering high-quality software across web, mobile, and API platforms. I am passionate about driving business growth, expanding client networks, and identifying new market opportunities through diligent discovery sessions, clear requirement gathering, and proactive stakeholder communication. I am looking for roles in consulting, testing, and project management where I can contribute to successful outcomes.

Khong Siew Kheng @Karen

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I am a detail-oriented professional with over 10 years of experience in manual testing, business analysis, and project coordination. I thrive in cross-functional, Agile environments and focus on delivering high-quality software across web, mobile, and API platforms. I am passionate about driving business growth, expanding client networks, and identifying new market opportunities through diligent discovery sessions, clear requirement gathering, and proactive stakeholder communication. I am looking for roles in consulting, testing, and project management where I can contribute to successful outcomes.…I am a detail-oriented professional with over 10 years of experience in manual testing, business analysis, and project coordination. I thrive in cross-functional, Agile environments and focus on delivering high-quality software across web, mobile, and API platforms. I am passionate about driving business growth, expanding client networks, and identifying new market opportunities through diligent discovery sessions, clear requirement gathering, and proactive stakeholder communication. I am looking for roles in consulting, testing, and project management where I can contribute to successful outcomes.

Available to hire

I am a detail-oriented professional with over 10 years of experience in manual testing, business analysis, and project coordination. I thrive in cross-functional, Agile environments and focus on delivering high-quality software across web, mobile, and API platforms.

I am passionate about driving business growth, expanding client networks, and identifying new market opportunities through diligent discovery sessions, clear requirement gathering, and proactive stakeholder communication. I am looking for roles in consulting, testing, and project management where I can contribute to successful outcomes.

Skills

API

Jira

AWS

Experience Level

API

Expert

Jira

Expert

AWS

Expert

Language

English

Advanced

Work Experience

Senior Manual QA Engineer at Innovate Core X Sdn Bhd

January 1, 2025 - Present

Led full-cycle manual testing for UI, API, and end-to-end (E2E) scenarios across SMS, referral commission, and payment gateway projects. Owned test case creation and execution. Conducted regression, smoke, and functional testing to ensure stable releases. Performed requirement analysis during discovery sessions, clarified business needs, and documented test coverage based on user stories. Created detailed test cases, test data, and acceptance criteria aligned with both business and technical requirements. Raised and tracked defects, collaborating with developers, PMs, and stakeholders. Prepared structured testing results and sprint updates for internal and client-facing teams. Participated in Agile ceremonies and built workflow documentation on Confluence to support process improvements. Supported early-stage automation with Playwright to streamline repetitive test scenarios.

Business Analyst at Sterling Itech Services Sdn Bhd

July 1, 2024 - December 31, 2024

Managed support tickets and change requests. Participated in disaster recovery (DR). Performed testing in insurance system. Managed client inquiries via Redmine, verifying business logic, troubleshooting system issues, and recommending fixes or enhancements. Updated BRDs, technical documentation, and user flows to ensure accurate product knowledge across teams.

Senior QA Engineer at Ecloudvalley Malaysia Sdn Bhd

April 1, 2022 - July 31, 2024

Supported UAT, integrated sprint deliverables into slides. Played dual role as QA +Business Analyst. Conducted client demos, presented sprint deliverables, and gathered feedback for improvements. Participated actively in Agile processes including backlog grooming, sprint review, and retrospective. Managed end-to-end manual testing for cloud-based web and mobile applications, ensuring functional, UI/UX, and integration quality. Conducted initial screening and interviews for QA team expansion. Coordinated UAT sessions, addressed user queries, and ensured timely defect resolution. Created sprint reports and integrated deliverables into client-ready documentation.

System Analyst at Ipay88 Sdn Bhd

April 1, 2018 - January 31, 2022

Coordinated cross-functional requirement analysis. Updated BRDs, functional specifications, and end-to-end process flows for new financial features. Conducted requirement analysis for e-wallet and POS integration projects, ensuring clear understanding between business, QA, and engineering teams. Validated payment flows, transaction logs, API responses, and integration behavior across multiple payment partners. Collaborated with internal team of project managers, QA, and system developers to troubleshoot issues, verify requirements, and improve product stability.

Associate Test Analyst at Pactera Malaysia Inc Sdn Bhd

June 1, 2016 - March 31, 2018

Clients involved: 1. Prudential Assurance Malaysia Berhad 2. Ambank 3. UOB Singapore. Prepared detailed test reports and documented execution results for multiple banking and insurance projects. Logged, tracked, and verified software defects, ensuring accurate root-cause identification and timely closure. Collaborated closely with Business Analysts to refine requirements, clarify scenarios, and align test coverage with business rules. Supported UAT cycles for Web and Mobile platforms, guiding users through test execution and troubleshooting issues. Executed functional test cases, performed scenario testing, and validated system behavior against requirements. Produced clear test documentation, analyzed outcomes, and ensured all deliverables met QA standards.

Software Tester at Strateq Health Sdn Bhd

September 1, 2014 - January 31, 2016

Prepared functional test cases for healthcare information systems used by hospitals and clinics. Performed regression and stability testing to validate new version releases and ensure system reliability. Created, executed, and maintained automation test scripts using Oracle Automation Testing Tool. Worked closely with development and product teams to validate enhancements and ensure compliance with healthcare workflows. Verified end-to-end functional flows within clinical, billing, and administrative modules.