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I'm Karine Alves Silva, a UX/UI designer with seven years of experience spanning customer experience and operations. I now apply my problem-solving, process-optimization, and user-centered design skills to build intuitive digital products. I specialize in UX research, wireframing, prototyping, and usability testing, and I enjoy collaborating with cross-functional teams to deliver scalable, delightful experiences across web and mobile.…I'm Karine Alves Silva, a UX/UI designer with seven years of experience spanning customer experience and operations. I now apply my problem-solving, process-optimization, and user-centered design skills to build intuitive digital products. I specialize in UX research, wireframing, prototyping, and usability testing, and I enjoy collaborating with cross-functional teams to deliver scalable, delightful experiences across web and mobile.

Karine Alves Silva

UX Designer, UI Designer, Product Designer, +5

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I'm Karine Alves Silva, a UX/UI designer with seven years of experience spanning customer experience and operations. I now apply my problem-solving, process-optimization, and user-centered design skills to build intuitive digital products. I specialize in UX research, wireframing, prototyping, and usability testing, and I enjoy collaborating with cross-functional teams to deliver scalable, delightful experiences across web and mobile.…I'm Karine Alves Silva, a UX/UI designer with seven years of experience spanning customer experience and operations. I now apply my problem-solving, process-optimization, and user-centered design skills to build intuitive digital products. I specialize in UX research, wireframing, prototyping, and usability testing, and I enjoy collaborating with cross-functional teams to deliver scalable, delightful experiences across web and mobile.

Available to hire

I’m Karine Alves Silva, a UX/UI designer with seven years of experience spanning customer experience and operations. I now apply my problem-solving, process-optimization, and user-centered design skills to build intuitive digital products.

I specialize in UX research, wireframing, prototyping, and usability testing, and I enjoy collaborating with cross-functional teams to deliver scalable, delightful experiences across web and mobile.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Advanced

Portuguese

Fluent

Dutch

Intermediate

Work Experience

Warehouse Operator at Power Components

January 1, 2026 - Present

Managed packing, order preparation, and warehouse operations across multiple shifts; supervised inventory, shipping, and returns; maintained a clean, efficient warehouse to support smooth daily operations.

UX/UI Designer (Freelance) at Self-employed / Freelance

January 1, 2023 - Present

Designed and delivered end-to-end UX/UI for multiple projects, including research, wireframing, and prototyping in Figma; contributed to UI design systems and AI-powered fitness app concepts; collaborated with developers to ensure feasible, user-centered solutions and improved usability across web and mobile platforms.

Customer Service Specialist at Entain

January 1, 2023 - September 13, 2025

Provided customer support across email, chat, and phone for online betting platforms; resolved inquiries on product availability, delivery tracking, and order statuses; collaborated with suppliers and logistics partners to ensure on-time fulfillment and smooth operations.

Production Employee at Voetbalshop

January 1, 2023 - Present

Production/fulfillment tasks and logistics duties.

Production Worker at Voetbalshop

January 1, 2023 - Present

Production-related duties including order processing, packaging, and coordination of shipping logistics.

Customer Service Specialist at Entain

January 1, 2023 - September 13, 2025

Managed account verification, payments, and security compliance for multilingual customers; handled high-volume inquiries and complaints; ensured regulatory adherence and responsible gambling monitoring.

Production Assistant at Voetbal Shop (Utrecht, Netherlands)

January 1, 2023 - Present

Customer Support Specialist at Entain

December 31, 2022 - September 13, 2025

Delivered multilingual customer support for leading online betting platforms (Sportingbet, Betboo, Bwin), managed account verification, payments, and security compliance. Resolved issues with deposits, withdrawals, and wagers, while ensuring regulatory adherence and responsible gambling monitoring. Improved customer satisfaction and retention through personalized, empathetic communication and consistent achievement of service KPIs.

Customer Service Specialist at Entain

January 1, 2022 - Present

Handled customer inquiries via email, chat, and phone; provided product availability information; managed deliveries and tracking; collaborated with suppliers and logistics partners to resolve delivery issues.

Customer Support & Administrative Assistant

January 1, 2022 - September 13, 2025

Provided customer support and administrative assistance; maintained documentation; supported operations.

Customer Support & Administrative Assistant at Bestele Electronics IP

December 31, 2021 - September 13, 2025

Managed customer support and administrative tasks; order processing, packaging, logistics coordination; ensured brand guidelines; improved service quality and delivery efficiency.

Telephone Helpline Operator at Teleperformance

January 1, 2020 - September 13, 2025

Handled customer inquiries via telephone; assisted with product information, payments, and account access; contributed to a high standard of customer service.

Telephone Helpline Operator at Randstad / NOS

January 1, 2020 - September 13, 2025

Handled helpline inquiries; delivered customer service and problem resolution; contributed to call-center metrics.

Telephone Help Line Operator at Randstad

December 31, 2019 - September 13, 2025

Provided telephone help line support in Lisbon, Portugal; resolved customer inquiries, guided users, and escalated issues as needed to ensure timely resolution.

Customer Service Representative at Randstad / NOS

December 31, 2019 - September 13, 2025

Resolved inquiries and supported customer service operations in Lisbon, Portugal.