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Hi, I'm Karine Silva, a certified UX/UI designer with hands-on experience in user research, wireframing, prototyping, and usability testing. I love solving real-world problems through collaborative, project-based learning and crafting user-centered digital experiences across platforms. Coming from a background in customer service and operations, I bring strong empathy, problem-solving, and communication skills to design challenges. I enjoy working with tools like Figma, Miro, and Adobe Suite to create end-to-end products and multi-channel experiences that delight users and support business goals.…Hi, I'm Karine Silva, a certified UX/UI designer with hands-on experience in user research, wireframing, prototyping, and usability testing. I love solving real-world problems through collaborative, project-based learning and crafting user-centered digital experiences across platforms. Coming from a background in customer service and operations, I bring strong empathy, problem-solving, and communication skills to design challenges. I enjoy working with tools like Figma, Miro, and Adobe Suite to create end-to-end products and multi-channel experiences that delight users and support business goals.

Karine Silva

UX Designer, UI Designer, Product Designer, +5

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Hi, I'm Karine Silva, a certified UX/UI designer with hands-on experience in user research, wireframing, prototyping, and usability testing. I love solving real-world problems through collaborative, project-based learning and crafting user-centered digital experiences across platforms. Coming from a background in customer service and operations, I bring strong empathy, problem-solving, and communication skills to design challenges. I enjoy working with tools like Figma, Miro, and Adobe Suite to create end-to-end products and multi-channel experiences that delight users and support business goals.…Hi, I'm Karine Silva, a certified UX/UI designer with hands-on experience in user research, wireframing, prototyping, and usability testing. I love solving real-world problems through collaborative, project-based learning and crafting user-centered digital experiences across platforms. Coming from a background in customer service and operations, I bring strong empathy, problem-solving, and communication skills to design challenges. I enjoy working with tools like Figma, Miro, and Adobe Suite to create end-to-end products and multi-channel experiences that delight users and support business goals.

Available to hire

Hi, I’m Karine Silva, a certified UX/UI designer with hands-on experience in user research, wireframing, prototyping, and usability testing. I love solving real-world problems through collaborative, project-based learning and crafting user-centered digital experiences across platforms.

Coming from a background in customer service and operations, I bring strong empathy, problem-solving, and communication skills to design challenges. I enjoy working with tools like Figma, Miro, and Adobe Suite to create end-to-end products and multi-channel experiences that delight users and support business goals.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Portuguese

Fluent

Dutch

Intermediate

Work Experience

Production Assistant at Voetbal Shop (Utrecht, Netherlands)

January 1, 2023 - Present

Customer Service Specialist at Entain

January 1, 2023 - September 13, 2025

Managed account verification, payments, and security compliance for multilingual customers; handled high-volume inquiries and complaints; ensured regulatory adherence and responsible gambling monitoring.

Customer Support & Administrative Assistant

January 1, 2022 - September 13, 2025

Provided customer support and administrative assistance; maintained documentation; supported operations.

Telephone Helpline Operator at Randstad / NOS

January 1, 2020 - September 13, 2025

Handled helpline inquiries; delivered customer service and problem resolution; contributed to call-center metrics.

Production Worker at Voetbalshop

January 1, 2023 - Present

Production-related duties including order processing, packaging, and coordination of shipping logistics.

Customer Service Specialist at Entain

January 1, 2022 - Present

Handled customer inquiries via email, chat, and phone; provided product availability information; managed deliveries and tracking; collaborated with suppliers and logistics partners to resolve delivery issues.

Customer Service Representative at Randstad / NOS

December 31, 2019 - September 13, 2025

Resolved inquiries and supported customer service operations in Lisbon, Portugal.

Customer Support Specialist at Entain

December 31, 2022 - September 13, 2025

Delivered multilingual customer support for leading online betting platforms (Sportingbet, Betboo, Bwin), managed account verification, payments, and security compliance. Resolved issues with deposits, withdrawals, and wagers, while ensuring regulatory adherence and responsible gambling monitoring. Improved customer satisfaction and retention through personalized, empathetic communication and consistent achievement of service KPIs.

Telephone Help Line Operator at Randstad

December 31, 2019 - September 13, 2025

Provided telephone help line support in Lisbon, Portugal; resolved customer inquiries, guided users, and escalated issues as needed to ensure timely resolution.

Customer Support & Administrative Assistant at Bestele Electronics IP

December 31, 2021 - September 13, 2025

Managed customer support and administrative tasks; order processing, packaging, logistics coordination; ensured brand guidelines; improved service quality and delivery efficiency.

Production Employee at Voetbalshop

January 1, 2023 - Present

Production/fulfillment tasks and logistics duties.

Customer Service Specialist at Entain

January 1, 2023 - September 13, 2025

Provided customer support across email, chat, and phone for online betting platforms; resolved inquiries on product availability, delivery tracking, and order statuses; collaborated with suppliers and logistics partners to ensure on-time fulfillment and smooth operations.

Telephone Helpline Operator at Teleperformance

January 1, 2020 - September 13, 2025

Handled customer inquiries via telephone; assisted with product information, payments, and account access; contributed to a high standard of customer service.