I’m a bilingual (English/French + native Spanish) digital marketing professional with 5+ years of experience driving end-to-end B2B and healthcare campaigns—from creative brief to publication, tracking, and continuous optimization. I focus on aligning marketing and sales to accelerate pipeline growth and improve close rates, using data-driven reporting and process improvements that keep stakeholders focused on results.

Karla Mercado

I’m a bilingual (English/French + native Spanish) digital marketing professional with 5+ years of experience driving end-to-end B2B and healthcare campaigns—from creative brief to publication, tracking, and continuous optimization. I focus on aligning marketing and sales to accelerate pipeline growth and improve close rates, using data-driven reporting and process improvements that keep stakeholders focused on results.

Next availability:
October 7, 2026

I’m a bilingual (English/French + native Spanish) digital marketing professional with 5+ years of experience driving end-to-end B2B and healthcare campaigns—from creative brief to publication, tracking, and continuous optimization. I focus on aligning marketing and sales to accelerate pipeline growth and improve close rates, using data-driven reporting and process improvements that keep stakeholders focused on results.

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Language

Spanish; Castilian
Fluent
English
Advanced
French
Advanced

Work Experience

Digital Marketing Specialist (B2B & Lead Generation) at Lyon 69100 (location shown; employer not explicitly named)
May 1, 2024 - Present
Delivered end-to-end digital marketing campaigns across international markets for B2B and healthcare clients. Managed full-lifecycle content and campaign execution (creative briefs through publication), ensured standardized data tracking and reporting for actionable sales-marketing insights, and optimized lead generation performance through targeted paid social campaigns (LinkedIn, Meta, X). Supported sales pipeline growth by improving sales workflows and bid-facilitation frameworks with the District Sales Manager, coordinating across Sales, Pricing, and Product teams. Used HubSpot, Sprout Social, Monday.com, and Slack to streamline scheduling, deliverables, and cross-channel workflows, and produced monthly analytics/benchmarking to evaluate ROI and drive multi-year account renewals.
Digital Marketing Specialist at Lyon - Expeditors (expeditors/agency name not fully specified)
May 1, 2024 - Present
Delivered end-to-end marketing campaigns across international markets, including content strategy, organic and paid media budget management, customer retention campaigns, and e-commerce website management. Skilled in HubSpot, WordPress, Dynamics 365, and multi-channel automation to drive lead generation, customer engagement, and sales pipeline growth; managed content calendars, landing pages, and paid social lead generation campaigns (LinkedIn, Meta, X).
Founder | Marketing Manager (Karla Mercado District Sales Operations & Marketing) at Karla Mercado
January 1, 2024 - December 31, 2024
Coordinated sales operations and marketing alignment by building tailored bid-facilitation frameworks and promotional collateral to directly support closing strategies. Improved processes through standardized data tracking/reporting and reinforced campaign execution and marketing automation to streamline team delivery across channels.
Social Media Manager at Loelliet Boutique Floral
September 1, 2023 - September 1, 2023
Campaign management, organic and paid media. Content calendar creation. Analytics and KPIs reporting. Stakeholders management: pricing negotiations, commercial collaborations. Client social media monthly analytics and benchmark analysis. Content creation and curation for social media platforms. Website creation: customer design experience, SEO optimization.
Product Designer at Loelliet Boutique Floral
September 1, 2023 - September 1, 2023
Product design: online flower shop with free delivery and customizable floral designs.
Content Digital (Digital/Marketing role) at Content Digital (company name shown; employer name unclear)
April 1, 2021 - April 30, 2024
Handled digital content work including planning, content coordination, and ongoing campaign execution support. Built and optimized landing pages to improve user journey and conversions, curated editorial calendars, and contributed to content distribution for organic and promotional assets.
Marketing Automation & CRM Specialist at EA (company name not explicitly stated)
January 1, 2021 - July 1, 2022
Developed marketing automation and lead nurturing scenarios in HubSpot and Microsoft Dynamics 365, focusing on CRM alignment and automated lead engagement workflows.
Founder / Marketing Manager at Karla Mercado (Karla Mercado District Sales Operations & Marketing)
November 2, 2018 - September 1, 2023
Coordinated across Sales, Pricing, and Product teams to create tailored bid facilitation frameworks and promotional collateral that directly supported closing. Standardized data tracking and reporting to ensure data quality and provide actionable sales-marketing insights. Used HubSpot, Sprout Social, Monday.com, and Slack to automate scheduling, streamline deliverables, and manage cross-channel campaign workflows.
Project Manager | Digital Marketing Specialist at Loelliet Boutique Flor(a)l (Mexico)
November 1, 2018 - September 30, 2023
Managed full life-cycle digital marketing projects for B2B and/or healthcare-adjacent client work (as described) and supported campaign tracking and continuous optimization. Oversaw creative briefs through publication and performance tracking to refine strategy over time.
Marketing Research Specialist at BusPort (Alexandria, Egypt)
June 1, 2018 - June 1, 2018
Marketing research to launch 'BUSPORT' (Uber competitor) in Egypt. Consumer behavior analysis: benchmarking, desk and field research with in-depth interviews with potential customers. Marketing strategies design for the launch phase of the brand. Article creation for American and Latin communities in New York. Creative brief, planning, monitoring timelines, and quality control. Analysis report.
Research Project Designer at Mares Consumer Intelligence
March 1, 2018 - March 1, 2018
Research project design for consumer behavior analysis, pricing, campaign effectiveness and brand positioning. Project management: field supervision, timing control, quality control. Results analysis and final presentation design, with actionable insights.

Education

Bachelor's degree in Marketing and Sales Management at Universidad Tecmilenio
January 11, 2030 - November 6, 2025
Master's degree in Marketing and Sales Management at Universidad Tecmilenio
January 11, 2030 - November 6, 2025
Leadership Development at AIESEC (Alexandria, Egypt)
January 11, 2030 - November 6, 2025
LVMH Certificate - Luxury Industry at LVMH Group
January 11, 2030 - November 6, 2025
Master’s degree in Marketing & Sales Management at Master in Marketing & Sales Management (institution not specified)
January 11, 2030 - September 7, 2026
VLS-TS Fully eligible to work (degree/credential not specified) at France (Lyon) (institution not specified)
January 11, 2030 - September 7, 2026
EAEB Business School - Rey Juan Carlos at EAEB Business School - Rey Juan Carlos
May 1, 2015 - December 31, 2018
International Business Management at Universidad Tecmilenio
May 1, 2015 - December 31, 2018
Master in Marketing & Sales Management at IE Business School (implied by “E AB Business School - Rey Juan Carlos, Madrid”)
January 1, 2019 - January 1, 2021
Marketing & Advertising degree at Universidad Tecmilenio (Mexico)
May 1, 2015 - December 31, 2018
Fully eligible to work (VLS-TS) at France (administrative status)
January 1, 2024 - December 31, 2024
Inside LVHMC Certificate (Luxury industry) at LVMH Group
May 1, 2024 - December 31, 2024
Leadership development certificate at IAEC Alexandria (implied “AI ESE C Alexandria, Egypt”)
October 1, 2021 - July 1, 2022

Qualifications

Cambridge First Certificate
January 11, 2030 - November 6, 2025
LVMH Certificate - Luxury Industry
January 11, 2030 - November 6, 2025
Leadership Development Program
January 11, 2030 - November 6, 2025
B2B - Cambridge FIRST Certificate
January 1, 2015 - September 7, 2026
Inside LVMH Certificate - Luxury Industry
January 1, 2021 - September 7, 2026
AEIE A Business School - Rey Juan Carlos (additional credential not specified)
January 1, 2018 - September 7, 2026
Leaders in AIESEC Alexandria (Inside LVMH / LVMH Group; not fully specified)
October 1, 2021 - July 1, 2022
B2B - Cambridge FIRST certificate
January 1, 2015 - September 7, 2026
Inside LVHMC Certificate (Luxury Industry - LVLHM Group)
May 1, 2024 - September 7, 2026
Leadership development certificate (IAEC Alexandria, Egypt - as listed)
October 1, 2021 - September 7, 2026
Advanced level French (Universidad Tecmilenio, Mexico - as listed)
January 1, 2018 - September 7, 2026

Industry Experience

Consumer Goods, Education, Media & Entertainment, Professional Services, Retail, Software & Internet, Healthcare