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Technical writer with 8+ years of experience creating comprehensive documentation for B2B SaaS and enterprise software. I specialize in developer documentation, API guides, integration references, and user manuals, translating complex technical concepts into clear, actionable content for engineers, product teams, and customers. Throughout my career I have led documentation initiatives for Fortune 500 clients and US government agencies, including the Department of Defense. I authored 1,800+ pages of technical documentation, established scalable, version-controlled processes, and collaborated with engineering and product teams across time zones to ensure accuracy, consistency, and rapid release readiness.…Technical writer with 8+ years of experience creating comprehensive documentation for B2B SaaS and enterprise software. I specialize in developer documentation, API guides, integration references, and user manuals, translating complex technical concepts into clear, actionable content for engineers, product teams, and customers. Throughout my career I have led documentation initiatives for Fortune 500 clients and US government agencies, including the Department of Defense. I authored 1,800+ pages of technical documentation, established scalable, version-controlled processes, and collaborated with engineering and product teams across time zones to ensure accuracy, consistency, and rapid release readiness.

Karmen Kardum

UX Designer, Product Designer, Project Manager, +4

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Technical writer with 8+ years of experience creating comprehensive documentation for B2B SaaS and enterprise software. I specialize in developer documentation, API guides, integration references, and user manuals, translating complex technical concepts into clear, actionable content for engineers, product teams, and customers. Throughout my career I have led documentation initiatives for Fortune 500 clients and US government agencies, including the Department of Defense. I authored 1,800+ pages of technical documentation, established scalable, version-controlled processes, and collaborated with engineering and product teams across time zones to ensure accuracy, consistency, and rapid release readiness.…Technical writer with 8+ years of experience creating comprehensive documentation for B2B SaaS and enterprise software. I specialize in developer documentation, API guides, integration references, and user manuals, translating complex technical concepts into clear, actionable content for engineers, product teams, and customers. Throughout my career I have led documentation initiatives for Fortune 500 clients and US government agencies, including the Department of Defense. I authored 1,800+ pages of technical documentation, established scalable, version-controlled processes, and collaborated with engineering and product teams across time zones to ensure accuracy, consistency, and rapid release readiness.

Available to hire

Technical writer with 8+ years of experience creating comprehensive documentation for B2B SaaS and enterprise software. I specialize in developer documentation, API guides, integration references, and user manuals, translating complex technical concepts into clear, actionable content for engineers, product teams, and customers.

Throughout my career I have led documentation initiatives for Fortune 500 clients and US government agencies, including the Department of Defense. I authored 1,800+ pages of technical documentation, established scalable, version-controlled processes, and collaborated with engineering and product teams across time zones to ensure accuracy, consistency, and rapid release readiness.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

German

Beginner

Croatian

Fluent

Work Experience

Software Product Manager/ Technical Writer/ UX Designer at Planet IRM

June 30, 2023 - July 23, 2025

Worked as product owner and cross functional team member on UX/UI prototype, documentation, and testing. Performed product and tech research in various stages of projects to ensure full user requirement support and compliance with latest standards and practices in infrastructure management industry. Written and maintained version controlled product documentation encompassing user facing and internal, developer oriented materials. Created UI & UX mockups and collaborated with front end and back end development teams to ensure correctness and ease of implementation. Took part in usability and acceptance testing to ensure product meets stakeholders expectations.

Software/Blockchain Consultant at Predictor

July 1, 2023 - Present

Performed discretionary and algorithmic trading through CEX and DEX venues. The algorithmic trading was executed through Hummingbot and proprietary infrastructures for company and client accounts. It encompassed market making, arbitrage, hedging with options, and synthetic flow strategies. Used RPC nodes, SQL/RDBMS and Python to analyze on-chain data (TVL, liquidity, order flow). Performed research in various technical and economy fields to evaluate or help early stage crypto projects. My work was mostly related to macroeconomy, tokenomics and technical feasibility of projects. Remotely managed company BTC and altcoin mining farm (algorithm selection, HVAC, power management, liquidation).

Software Project Manager at i3Annotate

December 31, 2018 - July 23, 2025

Managed the development of an interactive touchscreen multi-platform business/education software application from prototype to completion in an Agile environment. Managed multiple development and tester teams, estimated work efforts, defined milestones and managed resources. Established and maintained testing workflows and validation processes to ensure features worked according to design and integrated seamlessly with existing software. Created project budgets, forecasts, and invoicing documents. Worked with Client Partner and Engineering Lead to manage client expectations, tracked dependencies, and resolved issue escalations. Tracked project financial performance and served as collaborator between technical and non-technical departments and clients.

Software developer at Neos

December 31, 2015 - July 23, 2025

Participated in financial market research and development of an automated trading algorithm. Developed and maintained market data and software infrastructure for algorithmic trading. Participated in implementation and improvement of trading strategies and portfolio optimization using quantitative techniques. Developed and improved reporting pipelines for simulation, paper trading and live trading performance analysis. Integrated Java with Matlab logic for production and research statistical analysis. Managed fully automated algorithmic trading account, monitored live trading systems, processed financial data, and managed live trading monitoring team.

Junior Software developer & tester at Neos

December 31, 2013 - July 23, 2025

Participated in software development projects during internship. Responsibilities included technical and user documentation, front-end controls implementation, product quality control, and software component testing for a supervision control and data acquisition system for public lighting. Worked on ERP solution for yacht rental and maintenance service, gathering and writing requirements, building project specification, defining milestones, UI design, and defining high-level software architecture. Worked on finance markets research and development involving Mql5 (C-based), .NET integration, and Windows Named Pipes inter-process communication.

Product Owner at Planet IRM

July 1, 2015 - June 1, 2023

Led product strategy and documentation for Planet IRM NexGen, an enterprise infrastructure management platform serving Fortune 500 companies and U.S. government agencies, including the Department of Defense. Authored 1,800+ pages of technical documentation (admin guides, user docs, developer docs, integration guides, API references); produced documentation across 28 product versions for web client, global console administration, and infrastructure visualization tools; established version-controlled processes using Dr. Explain, GitBook, and Wikis; wrote for dual audiences (end users and developers); collaborated with 10–15 engineers across multiple time zones to gather technical information and validate accuracy; linked context-sensitive help to UI; created quick-start guides, troubleshooting docs, and FAQs; defined service capabilities.

Software Developer at Neos

July 1, 2011 - July 1, 2015

Developed technical and user documentation for SCADA systems and algorithmic trading platforms; created technical docs for SCADA systems managing public lighting infrastructure; wrote user manuals and internal docs for algorithmic trading systems; drafted technical specifications and design documents for ERP solutions; collaborated with engineering teams on market data pipelines and trading infrastructure.