Karra Kevin Carson
I’m a client-focused Operations Support Coordinator with 4+ years of experience streamlining workflows, managing enterprise data, and delivering high-impact customer support.
About
I’m a client-focused Operations Support Coordinator with 4+ years of experience streamlining workflows, managing enterprise data, and delivering high-impact customer support. I’m especially strong in operations coordination, record & document management, and process optimization using tools like Google Workspace and Microsoft Office.
In my recent roles, I’ve supported customer onboarding and audience matching for large enterprise accounts, partnering cross-functionally to resolve bottlenecks and improve turnaround times. I also bring a communication and presentation strength—delivering public presentations and training—while maintaining high standards for data accuracy, privacy compliance, and SLA/KPI performance.
- 3 years' experience
- Joined September 2026
Languages
- EnglishAdvanced
- HindiIntermediate
- TeluguAdvanced
Industry experience
- Non-Profit Organization
- Professional Services
- Education
- Software & Internet
- Financial Services
More experts in Bangkok, Thailand
Work experience
Operations and customer support role focused on coordination, process optimization, and reliable record/document management. Worked on audience matching and customer onboarding workflows for large enterprise accounts, ensuring privacy compliance and accuracy against quality metrics. Partnered with cross-functional technical and account teams to troubleshoot data delivery issues and reduce campaign processing delays. Streamlined data verification workflows to meet or exceed daily SLA productivity targets and accuracy standards. Handled high-volume inbound calls and email inquiries, resolving complex customer issues to maintain strong CSAT performance. Documented detailed support cases and account actions in real time to ensure accurate record-keeping and smooth escalation management. Prioritized tasks and managed time to meet AHT targets while supporting operational reliability and client satisfaction.
Managed managed customer data onboarding and audience matching for 150+ Google Ads enterprise accounts. Ensured 100% compliance with data privacy policies and quality metrics while verifying and maintaining enterprise data accurately. Collaborated with cross-functional technical and account teams to troubleshoot data delivery bottlenecks, reducing campaign processing delays and improving client satisfaction. Built and followed streamlined daily data verification workflows to consistently meet SLA productivity and accuracy standards. Handled high-volume inbound calls and email inquiries, resolving complex customer issues to protect and improve CSAT performance. Produced detailed support documentation and account action records to support accurate tracking and escalation management. Prioritized user requests and managed time to meet strict AHT targets.
Delivered structured instructional training, coaching, and direction across one-on-one sessions, small groups, and large workshops for 50+ participants following organizational curriculum standards. Coordinated lesson planning, scheduling, and co-teaching with partner instructors, using supervisor feedback to align teaching methods with learner and mission needs. Tracked, evaluated, and reported learner progress, task completion, and engagement metrics to leadership, using data insights to refine the approach and improve training effectiveness.
Education
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