Karyn O’Neill
I’m a UX & Web Design associate’s degree graduate and a people-first problem solver with 10 years of HR and office operations experience.
About
I’m a UX & Web Design associate’s degree graduate and a people-first problem solver with 10 years of HR and office operations experience. I enjoy turning complex information into clear, accessible experiences—using research, thoughtful visual design, and practical front-end thinking so users can confidently complete their goals.
In my recent work, I’ve supported intake and client workflow processes, handled documentation and communication, and gathered feedback to improve the overall experience. With hands-on training and skills in HTML, CSS, Figma, WordPress, Webflow, and the Adobe Creative Suite, I’m excited to contribute as a UX generalist across research, design, and front-end work.
- 9 years' experience
- Joined September 2026
Industry experience
- Healthcare
- Professional Services
- Education
- Retail
More experts in Wake Forest, United States
Work experience· 10 roles
Completed new client intake phone calls, assigned clients to counselors, and handled required next steps. Processed insurance claims across 7+ carriers and followed up on outstanding client balances. Created client paperwork, internal forms, and center advertisements; maintained process documentation and supported social media post creation. Answered client questions about appointments and counselors’ backgrounds.
Worked as a UX & Web Design associate’s degree student in a remote setting.
Supported students with questions about programs, IT certifications, and career services. Reached out to 200+ students to help arrange study schedules and/or tutoring meetings. Documented student feedback from the experience in Salesforce and coordinated updates across Success, Instructor, and Administration teams.
Education· 6
Certifications and awards
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