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I work with international companies on development of disruptive products, large scale innovation projects, and building collaborative, passionate, mindful teams. I combine consumer, commercial and systemic focus. I specialise in integrating design research and evidence based approach to decision making into corporate vision, strategy, external facing products and services as well as internal processes.…I work with international companies on development of disruptive products, large scale innovation projects, and building collaborative, passionate, mindful teams. I combine consumer, commercial and systemic focus. I specialise in integrating design research and evidence based approach to decision making into corporate vision, strategy, external facing products and services as well as internal processes.

Kasia Grabowicz

UX Designer, Product Designer, Creative Director, +2

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I work with international companies on development of disruptive products, large scale innovation projects, and building collaborative, passionate, mindful teams. I combine consumer, commercial and systemic focus. I specialise in integrating design research and evidence based approach to decision making into corporate vision, strategy, external facing products and services as well as internal processes.…I work with international companies on development of disruptive products, large scale innovation projects, and building collaborative, passionate, mindful teams. I combine consumer, commercial and systemic focus. I specialise in integrating design research and evidence based approach to decision making into corporate vision, strategy, external facing products and services as well as internal processes.

Available to hire

I work with international companies on development of disruptive products, large scale innovation projects, and building collaborative, passionate, mindful teams. I combine consumer, commercial and systemic focus.

I specialise in integrating design research and evidence based approach to decision making into corporate vision, strategy, external facing products and services as well as internal processes.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Director of CX / Insights at ARRIVA, London

September 20, 2023 - August 20, 2024

Business development / UX-driven product optimization; defined market entry strategy; led multi-disciplinary teams; established CX/Insights function and end-to-end UX design principles for vehicle and digital experiences.

Head of User Experience Research at ARRIVA, London

February 1, 2020 - May 31, 2023

Established UX research practice; managed a team of 7 UX researchers; integrated evidence into product strategy; led research across end-to-end customer journeys for mobility and digital services.

User Researcher / Service Designer at Turner Broadcasting System, London

January 1, 2018 - December 31, 2019

Led exploratory research for new streaming service, defined target customers, co-created service concepts with stakeholders; organized workshops and produced actionable insights.

User Researcher at Fjord, London

January 1, 2017 - December 31, 2017

Conducted experience research for a range of digital products; provided ethnographic insights to inform design strategy.

Co-founder at Mesh Innovation Consulting, Barcelona

January 1, 2016 - Present

Co-founded a consultancy focusing on embedding research practice and evidence-based decision-making for disruptive technologies; led research projects and health care ecosystem mapping.

User Researcher, Service Designer at Claro Partners, Barcelona

January 1, 2014 - December 31, 2016

Ethnographic research and service design across multiple client projects; contributed to strategy and product roadmaps.