Katherine Muskus

Greeted customers politely, handled complaints and questions via phone or in-person, processed transactions using cash or card, and managed refunds and exchanges when needed. Maintained a clean and organized checkout area. Was available for customer needs and provided a positive shopping experience. Completed product knowledge to offer accurate information about the brand and its products.

Provided excellent customer service to fans entering the store, helped customers locate items, and answered product questions. Maintained a clean, organized store environment to ensure smooth daily operations. Gained knowledge about Blue Jays merchandise (caps, jerseys, and more) to assist shoppers. Addressed customer needs with prompt problem-solving and friendly service. Processed transactions, including cashing out customers and handling refunds or exchanges as needed. Collaborated with colleagues to keep the store running efficiently during promotions, peak hours, and concerts. Also gained experience in product processing, stock room organization, and warehouse operations.

Arranged and set tables; greeted customers at the entrance and seated them; handed out menus and answered questions; took orders; checked if clients needed anything else.