Kate Lee

Provided top tier customer service by greeting customers, inquiring about their needs and interests, guiding them throughout the store, and engaging in conversation to create a welcoming atmosphere. Executed opening and closing duties including maintaining store cleanliness and organization, properly stocking freight and backstock, and uplifting the store’s aesthetic with hand-drawn signs.

Managed invoices through QuickBooks and maintained clear communication with sales representatives to accurately adjust invoices daily. Used Microsoft Office tools to print truck drivers’ daily routes via Excel, correspond with clients via Outlook, update documents with Microsoft Word, and organize client information across software platforms.

Attended to customer needs by taking orders, periodically checking in on tables, and engaging with customers in a warm and friendly manner. Ensured the kitchen remained clean and stocked with utensils, containers, sauce, and water.