Katie Medley

Sole designer for early-stage startups, including healthcare SaaS platform and small-business clients. Managed end-to-end product design from discovery and validation to high-fidelity rapid prototyping for projects spanning 34+ screens. Applied ADA and WCAG accessibility standards and leveraged AI-accelerated workflows to deliver early research and ideation. Collaborated with founders and engineers to establish product features, visual identity, and usability standards.

Sole in-house UX Designer guiding the development of the company’s first digital product. Led 0→1 UX design in 4 months for launch at a major industry conference, achieving 2.5x signup goal. Conducted cross-functional leadership with Product Manager to create the roadmap, backlog, and feedback process. Managed 2 contract designers and oversaw delivery of high-fidelity prototypes and demo assets for stakeholders. Directed the company’s first Early Access Program (EAP), leading usability testing, user interviews, and feature prioritization workshops with 2 user cohorts.

Led a global support team of 13, achieving top 10% performance and highest CSAT score in the department of 4.42/5. Improved QA and coaching processes, boosting team efficiency and business impact by 15%.