Hi, I'm Kauam. I bring 4 years of support experience, including 2 years at Binance, and I thrive in multicultural teams. I'm fluent in English and Portuguese, with intermediate Spanish and basic Italian. I'm an EU citizen, raised in Brazil, spent time in Canada (3 years) and the Philippines (2 years), and I’m moving to Portugal to continue my career in dynamic, tech-driven environments. I’m crypto-savvy, resourceful, and capable of overcoming challenges creatively. I take initiative, stay detail-oriented, and meet deadlines by documenting work in a concise, clear manner. I enjoy learning fast and adapting to new roles in software, gaming, and community-focused projects.

Kauam

Hi, I'm Kauam. I bring 4 years of support experience, including 2 years at Binance, and I thrive in multicultural teams. I'm fluent in English and Portuguese, with intermediate Spanish and basic Italian. I'm an EU citizen, raised in Brazil, spent time in Canada (3 years) and the Philippines (2 years), and I’m moving to Portugal to continue my career in dynamic, tech-driven environments. I’m crypto-savvy, resourceful, and capable of overcoming challenges creatively. I take initiative, stay detail-oriented, and meet deadlines by documenting work in a concise, clear manner. I enjoy learning fast and adapting to new roles in software, gaming, and community-focused projects.

Available to hire

Hi, I’m Kauam. I bring 4 years of support experience, including 2 years at Binance, and I thrive in multicultural teams. I’m fluent in English and Portuguese, with intermediate Spanish and basic Italian. I’m an EU citizen, raised in Brazil, spent time in Canada (3 years) and the Philippines (2 years), and I’m moving to Portugal to continue my career in dynamic, tech-driven environments.

I’m crypto-savvy, resourceful, and capable of overcoming challenges creatively. I take initiative, stay detail-oriented, and meet deadlines by documenting work in a concise, clear manner. I enjoy learning fast and adapting to new roles in software, gaming, and community-focused projects.

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Experience Level

Expert
Expert
Intermediate
Intermediate
Intermediate

Language

English
Fluent
Portuguese
Fluent
Spanish; Castilian
Advanced
Italian
Beginner

Work Experience

Podcast Manager at EverBee
August 1, 2024 - Present
Managed podcast-related tasks and contributed to customer success initiatives, helping grow user engagement and satisfaction.
Customer Success Team at EverBee
January 1, 2024 - December 31, 2024
Worked within the customer success team to ensure client onboarding and retention; collaborated across teams to optimize user experience.
Community Moderator at SEDA Protocol
September 1, 2023 - October 1, 2024
Moderated community channels, enforced guidelines, and supported user engagement.
Customer Support at Binance - Security Team (English Line)
January 1, 2022 - December 31, 2023
Provided customer support for English-speaking users within the security operations.
Customer Support at Binance - Portuguese Line
January 1, 2021 - December 31, 2022
Customer support for Portuguese-speaking users.
Game Programmer
January 1, 2018 - December 31, 2018
Unity 2D, C# development for mobile games; 6 titles released.
Game Designer
January 1, 2013 - December 31, 2013
Game design for 2 releases; Flash AS3 and Web/PC.
Quality Assurance / Editor at Electronic Arts Canada
January 1, 2012 - December 31, 2012
QA and editorial support within EA Canada.

Education

Administration at Federal University of Pará
January 1, 2019 - January 1, 2021
Digital Games Technology at Positivo University
January 1, 2015 - January 1, 2017
Game Design / GD18 Class at Vancouver Film School (Canada)
January 1, 2010 - January 1, 2011
High School, International Baccalaureate at Schweizer Schule (Swiss School)
January 1, 2005 - January 1, 2007

Qualifications

Add your qualifications or awards here.

Industry Experience

Gaming, Media & Entertainment, Software & Internet