I’m Kami Kwak, an organised and adaptable professional with 2+ years of UK experience across luxury retail and 5-star hospitality.

About

I’m Kami Kwak, an organised and adaptable professional with 2+ years of UK experience across luxury retail and 5-star hospitality. I’ve built strong skills in customer relations, day-to-day operations, handling enquiries confidently, and working effectively with teams from diverse backgrounds. I’ve also created social media content and collaborated with restaurants and businesses to produce engaging promotional work.

Alongside my service-focused roles, I bring a creative, detail-oriented mindset—moving from guest-facing support to administrative coordination using Microsoft Word and Excel. I enjoy turning ideas into short-form travel, food, and lifestyle content from filming to editing and publishing, and I’m excited to bring my communication, coordination, and creative strengths to a professional office-based team.

  • 3 years' experience
  • Joined October 2026

Languages

  • EnglishAdvanced
  • KoreanAdvanced

Industry experience

  • Retail
  • Travel & Hospitality
  • Media & Entertainment

Work experience· 5 roles

Sales Associate · Fortnum & MasonOct 2025 – Present · 1 yr 2 mos

Provided tailored recommendations and built strong relationships with international customers. Handled customer enquiries and resolved issues independently while managing multiple priorities. Worked closely with colleagues to support smooth daily operations and maintain an exceptional service standard. Earned an Exceptional Service Award for outstanding customer service.

F&B Service Expert · JW Marriott County HallAug 2025 – Oct 2025 · 3 mos

Managed multiple customer requests in a fast-paced 5-star environment. Collaborated with the team to help ensure smooth daily operations and consistent guest service. Maintained professionalism while handling changing priorities.

Barista · StarbucksMar 2025 – Jul 2025 · 5 mos

Delivered customer service while supporting daily operational tasks including stock checks. Adapted quickly to changing priorities and worked effectively within a team to maintain a smooth flow of service.

Bakery Chef · GAIL’s BakeryNov 2024 – Feb 2025 · 4 mos
Guest Services Expert · JW MarriottAug 2023 – Sep 2024 · 1 yr 2 mos

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