Kevin L. Arrieta

Receive, inspect and coordinate incoming inventory ensuring accurate counts, proper labeling and organized storage solutions for over 100 clients on a major label roster. Provide administrative support to the e-commerce team by assisting with order management, customer communication and daily operational tasks. Adapt and implement new inventory processes, track stock and identify discrepancies in a fast-changing, high-growth environment. Train and onboard new hires on fulfillment processes and best practices. Leverage tools like ShipStation, Base and Zonos to manage order processes with a focus on speed, accuracy and quality control under strict deadlines.

Work with various full-service merchandising companies including Print & Design Solutions (PDS), Happy Belly Vending and additional freelance partners around Los Angeles area venues, stadiums and concert venues. Oversee merchandise inventory operations by organizing and reconciling stock and collaborating with touring merch representatives to assess sales expectations and event-specific demands. Allocate and distribute inventory across multiple stands, set up displays and ensure each location is properly stocked and visually merchandised. Monitor real-time inventory and back stock levels to meet the demands of events hosting up to 70,000 fans in a high-pressure environment with tools like AtVenue and Square POS. Deliver high-quality customer service including sales support, product knowledge and engaging with fans to drive sales opportunities.

Manage day-to-day operations including handling incoming calls, coordinating schedules for up to 10 barbers, and overseeing inventory and supply management. Recruited, onboarded and trained new front desk receptionists to ensure consistent customer service standards. Communicated schedule updates, shift changes and operational updates promptly to owner, staff and barbers. Served as the first point of contact for customers providing a warm, professional and welcoming environment.