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Hello, I’m Kevin Jasper P. Arceñas, a Customer Service and Client Relations professional with solid experience in the BPO industry. I excel at managing customer inquiries, resolving concerns, and delivering technical support while maintaining high satisfaction. I am adept with CRM tools and possess strong communication and problem-solving skills suited for fast-paced, digital environments. I'm seeking a remote customer service position where I can leverage my expertise in customer engagement, virtual communication, and support to help teams meet objectives and deliver exceptional service in a work-from-home setting.…Hello, I’m Kevin Jasper P. Arceñas, a Customer Service and Client Relations professional with solid experience in the BPO industry. I excel at managing customer inquiries, resolving concerns, and delivering technical support while maintaining high satisfaction. I am adept with CRM tools and possess strong communication and problem-solving skills suited for fast-paced, digital environments. I'm seeking a remote customer service position where I can leverage my expertise in customer engagement, virtual communication, and support to help teams meet objectives and deliver exceptional service in a work-from-home setting.

Kevin Jasper P. Arceñas

Social Media Manager, Video Editor, Brand Designer, +6

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Hello, I’m Kevin Jasper P. Arceñas, a Customer Service and Client Relations professional with solid experience in the BPO industry. I excel at managing customer inquiries, resolving concerns, and delivering technical support while maintaining high satisfaction. I am adept with CRM tools and possess strong communication and problem-solving skills suited for fast-paced, digital environments. I'm seeking a remote customer service position where I can leverage my expertise in customer engagement, virtual communication, and support to help teams meet objectives and deliver exceptional service in a work-from-home setting.…Hello, I’m Kevin Jasper P. Arceñas, a Customer Service and Client Relations professional with solid experience in the BPO industry. I excel at managing customer inquiries, resolving concerns, and delivering technical support while maintaining high satisfaction. I am adept with CRM tools and possess strong communication and problem-solving skills suited for fast-paced, digital environments. I'm seeking a remote customer service position where I can leverage my expertise in customer engagement, virtual communication, and support to help teams meet objectives and deliver exceptional service in a work-from-home setting.

Available to hire

Hello, I’m Kevin Jasper P. Arceñas, a Customer Service and Client Relations professional with solid experience in the BPO industry. I excel at managing customer inquiries, resolving concerns, and delivering technical support while maintaining high satisfaction. I am adept with CRM tools and possess strong communication and problem-solving skills suited for fast-paced, digital environments.

I’m seeking a remote customer service position where I can leverage my expertise in customer engagement, virtual communication, and support to help teams meet objectives and deliver exceptional service in a work-from-home setting.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

DaVinci Resolve Studio

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Client Relationship Specialist at Globaltek BPO Inc.

March 1, 2015 - January 1, 2016

Provided quality assistance to veteran clients through clear communication and personalized support. Built positive client relationships by demonstrating empathy, professionalism, and consistency in service. Followed company procedures accurately while utilizing CRM and productivity tools to manage customer concerns. Ensured proper documentation and timely resolution of client inquiries. Maintained high service standards while adapting to fast-paced environments.

Customer Service Representative at Sutherland Global Services

December 1, 2023 - January 1, 2025

Delivered exceptional customer support by actively listening, demonstrating empathy, and professionally resolving inquiries, including handling escalated interactions. De-escalated irate customers with patience and tact while maintaining professionalism and delivering effective solutions. Collaborated in team initiatives, contributing to knowledge-sharing and process improvements. Provided technical assistance through basic troubleshooting, ensuring swift issue resolution. Consistently exceeded performance metrics, enhancing customer satisfaction and operational efficiency.

Crew Member & Team Leader at Crab N’ Bites Seafood Restaurant

August 1, 2023 - November 1, 2023

Mastered all dining and kitchen operations, ensuring seamless service flow and operational efficiency. Maintained rigorous cleanliness and hygiene standards, fostering a pristine and inviting dining environment. Led and motivated staff through effective communication and collaboration, enhancing teamwork and productivity. Resolved customer concerns with professionalism, implementing swift and strategic solutions to optimize guest satisfaction.

Crew Member at Golden Arches Development Corporation (McDonald’s)

December 1, 2020 - June 1, 2021

Delivered exceptional customer service by promptly assisting guests, addressing concerns with professionalism, and ensuring overall satisfaction. Operated efficiently across multiple stations, demonstrating adaptability in both front-of-house and kitchen operations while upholding quality standards. Maintained a pristine and hygienic environment by adhering to strict cleanliness protocols and food safety regulations. Facilitated seamless teamwork and communication to optimize workflow, enhance efficiency, and uphold service excellence.

Crew Member at Golden Archers Development Corporation (McDonald’s)

December 1, 2020 - June 1, 2021