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I'm Kevin Miller, a Director of Digital Operations with a passion for aligning strategy, systems, and creative execution to help brands grow online. I lead cross-functional teams across creative, technical, and marketing disciplines, delivering integrated web and digital campaigns for B2B, non-profit, and retail clients. Over the years I’ve built scalable service models, optimized operations, and developed in-house tools, like a 150-point SEO audit framework, while staying focused on measurable results and client success. I enjoy mentoring teams and collaborating to strengthen clients’ online presence, and I’m fluent in English and French.…I'm Kevin Miller, a Director of Digital Operations with a passion for aligning strategy, systems, and creative execution to help brands grow online. I lead cross-functional teams across creative, technical, and marketing disciplines, delivering integrated web and digital campaigns for B2B, non-profit, and retail clients. Over the years I’ve built scalable service models, optimized operations, and developed in-house tools, like a 150-point SEO audit framework, while staying focused on measurable results and client success. I enjoy mentoring teams and collaborating to strengthen clients’ online presence, and I’m fluent in English and French.

Kevin Miller

Creative Producer, Project Manager, Digital Marketer, +2

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I'm Kevin Miller, a Director of Digital Operations with a passion for aligning strategy, systems, and creative execution to help brands grow online. I lead cross-functional teams across creative, technical, and marketing disciplines, delivering integrated web and digital campaigns for B2B, non-profit, and retail clients. Over the years I’ve built scalable service models, optimized operations, and developed in-house tools, like a 150-point SEO audit framework, while staying focused on measurable results and client success. I enjoy mentoring teams and collaborating to strengthen clients’ online presence, and I’m fluent in English and French.…I'm Kevin Miller, a Director of Digital Operations with a passion for aligning strategy, systems, and creative execution to help brands grow online. I lead cross-functional teams across creative, technical, and marketing disciplines, delivering integrated web and digital campaigns for B2B, non-profit, and retail clients. Over the years I’ve built scalable service models, optimized operations, and developed in-house tools, like a 150-point SEO audit framework, while staying focused on measurable results and client success. I enjoy mentoring teams and collaborating to strengthen clients’ online presence, and I’m fluent in English and French.

Available to hire

I’m Kevin Miller, a Director of Digital Operations with a passion for aligning strategy, systems, and creative execution to help brands grow online. I lead cross-functional teams across creative, technical, and marketing disciplines, delivering integrated web and digital campaigns for B2B, non-profit, and retail clients.

Over the years I’ve built scalable service models, optimized operations, and developed in-house tools, like a 150-point SEO audit framework, while staying focused on measurable results and client success. I enjoy mentoring teams and collaborating to strengthen clients’ online presence, and I’m fluent in English and French.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

French

Fluent

Work Experience

Director of Digital Operations at High-Touch Communications (HTC)

January 1, 2023 - Present

Oversee daily operations, project execution, and client success across 10+ team members. Lead end-to-end website and digital marketing initiatives, ensuring on-time, high-quality outcomes. Redefine service offerings, pricing models, and strategic direction to enhance market positioning and support new business development. Streamline operational processes, resource management, and reporting systems to improve efficiency and alignment with business objectives. Mentor and support team leads, fostering skill development and collaboration.

Director of Account Management at High-Touch Communications (HTC)

January 1, 2020 - January 1, 2023

Directed account management and marketing operations for 30+ client accounts, strengthening client satisfaction and recurring revenue. Scaled SEO initiatives and content marketing programs, driving growth and retention. Served as primary liaison translating client objectives into actionable project plans and deliverables. Standardized project workflow, communication, and reporting processes to improve efficiency. Authored business proposals, internal documentation, and training materials supporting operations and proprietary software.

Account Manager at High-Touch Communications (HTC)

January 1, 2015 - January 1, 2020

Managed and expanded client relationships, delivering campaigns and web projects across content, advertising, branding, and social media. Oversaw enterprise-level web infrastructure supporting $1B+ in online transactions. Developed QA and operational guidelines to improve accuracy and consistency. Implemented local SEO initiatives to improve client visibility. Contributed to HTC’s transition from a traditional design and development agency to a full-service digital marketing organization.

Aviation Operations Management at Lufthansa German Airlines, Swissport, Servisair, Jetsgo, CanJet

January 1, 2003 - January 1, 2015

Led large-scale airline and ground operations for multiple carriers, directing teams up to 80 staff; managed daily flight operations and served as Emergency Response Coordinator for Lufthansa. Built strong foundations in team leadership, process optimization, and crisis management.