Senior Security Engineer at Next Plc (Leicester)

Lead the management and maintenance of Next's technical security controls; design, implement, and maintain automated alert enrichment and incident management processes; establish baselines for capacity and licensing; collaborate with Security and Infrastructure teams to integrate controls; support Incident Response; develop SOPs and documentation; report on key security metrics; monitor emerging threats; mentor junior engineers; drive change management; coordinate operational issue resolution. Achievements include deploying Data Loss Prevention (DLP) rules to prevent exfiltration of sensitive data, rolling out Just-in-Time Administration (JITA) across 25,000 Windows systems, and implementing Deception Technology for early attacker warnings.

ICT Network Manager & Cyber Essentials Assessor at EMB Group & Ascentor Ltd

Managed all ICT services for EMB Groups and Accentor, coordinating with third-party providers and internal support. Led Cyber Essentials assessments and support to achieve certifications, conducted vulnerability scanning and remediation, implemented cyber security controls, directed ICT project delivery, managed patching and updates, oversaw helpdesk and 3rd-line support, developed ICT policies and procedures, managed budget and purchasing, administered Windows Active Directory, Azure, Microsoft 365, VMware ESXi, Citrix, Microsoft CRM Dynamics, SharePoint, and carried out disaster recovery testing. Key achievements include qualifying and working as an SC Cleared Cyber Essentials Assessor, achieving Cyber Essentials Plus certification and ISO27001 accreditation, and project managing business acquisitions, office relocations, migrations to cloud services, hardware rollouts, and security implementations such as 2FA.

Senior Security Engineer at Next Plc

Oversaw the implementation, configuration, and administration of comprehensive technical security control products. Designed and implemented new security controls and technologies to enhance overall security posture. Led management and maintenance of technical security controls meeting required standards, automated alert enrichment and incident management, forecasted capacity and licensing requirements, collaborated across Information Security teams to identify gaps and improvements, supported incident response investigations, documented procedures, managed key performance reporting, mentored team members, adhered to change management, and coordinated operational issue resolution. Achievements include deploying Data Loss Prevention rules to prevent data exfiltration, leading rollout of Just-in-Time Administration to eliminate standing privileges on 25,000 systems, and implementing Deception Technology for early attacker detection.

ICT Network Manager & Cyber Essentials Assessor at EMB Group & Ascentor Ltd

Managed and proactively delivered ICT services including infrastructure, support, and security across multiple sites. Led Cyber Essentials certification assessments and ISO27001 accreditation. Project managed acquisitions, system migrations (SharePoint, Exchange), and new hardware rollouts. Administered Azure, Microsoft 365, VMware, Citrix environments, and implemented multi-factor authentication solutions for remote access security.

Senior Security Engineer at Next Plc

Managed implementation, configuration, and administration of comprehensive technical security control products. Designed and implemented new security controls and automated processes to improve the organization's security posture. Led rollout of Data Loss Prevention rules, Just-in-Time Administration across 25,000 systems, and deployed Deception Technology to provide early attacker warnings. Supported Incident Response team and mentored junior security engineers.

ICT Network Manager & Cyber Essentials Assessor at EMB Group & Ascentor Ltd

Managed all ICT services for EMB Groups and Accentor with coordination across internal and external teams. Led Cyber Essentials assessments and provided consultancy for certification. Conducted vulnerability scanning and remediation, implemented cyber and info security controls, managed patching and updates, and ran helpdesk and technical support. Administered Windows Active Directory, Azure, Microsoft 365, VMware ESXi, Citrix environments, Microsoft CRM Dynamics, and SharePoint 365. Executed disaster recovery testing and managed ICT budgets and tech procurement.

Senior Security Engineer at Next Plc

Oversee the implementation, configuration, and administration of technical security control products. Design and implement new security controls and technologies, enhancing the company's security posture through collaboration with Security and Infrastructure teams. Manage and maintain technical security controls, automate alert enrichment and incident management processes, monitor control baselines for capacity and licensing, support incident response, maintain operational documentation, mentor junior team members, and champion change management practices.

ICT Network Manager & Cyber Essentials Assessor at EMB Group & Ascentor Ltd

Managed and delivered ICT services for EMB Group and Ascentor. Led IASME Cyber Essentials assessments and vulnerability remediation. Directed ICT project development and delivery, managed patching and updates, administered Windows Active Directory, Azure, Microsoft 365, VMware, Citrix environments, and provided support and disaster recovery testing. Achievements include securing ISO27001 accreditation, achieving ongoing Cyber Essentials Plus certification, developing the ISMS, and obtaining Prince II Practitioner qualifications.

Senior Security Engineer at Next Plc

Oversee the implementation, configuration, and administration of technical security control products. Design and implement new security controls and technologies to enhance the company's security posture. Lead management and maintenance of technical security controls, design and maintain automated alert and incident management processes, collaborate with Information Security teams, support Incident Response, develop documentation, and mentor junior team members. Achievements include developing DLP rules, rolling out a Just-in-Time Administration system, and implementing Deception Technology for early attacker detection.

ICT Network Manager & Cyber Essentials Assessor at EMB Group & Ascentor Ltd

Managed and delivered all ICT services for the EMB Groups and Accentor, including third-party coordination and internal technical support. Led IASME Cyber Essentials assessments and vulnerability scanning with Nessus. Implemented cyber and information security controls, managed patching/updating, and handled helpdesk 3rd-line support. Administered Active Directory, Azure, Microsoft 365, VMware ESXi, Citrix XenApp, and Microsoft CRM Dynamics. Delivered multiple projects including business acquisitions integration, system relocations, migrations to SharePoint 365 and Exchange 365, and security enhancements such as SafeNet SAS 2FA. Qualified Prince II Practitioner and contributed to achieving ISO27001 accreditation.

Senior Security Engineer at Next Plc

Oversaw the implementation, configuration, and administration of technical security control products. Contributed to the design and deployment of new security controls and technologies to enhance the company's security posture. Led initiatives such as Data Loss Prevention rules, Just-in-Time Administration across 25,000 systems, and Deception Technology implementation for early attacker detection. Collaborated closely with Security and Infrastructure teams to ensure system integration and incident management support. Mentored junior engineers and championed change management best practices.

ICT Network Manager & Cyber Essentials Assessor at EMB Group & Ascentor Ltd

Managed all ICT services and infrastructure, including coordination with third-party providers and internal technical support. Led Cyber Essentials assessments and implemented security controls to enhance resilience. Directed ICT projects, managed patching and hardware updates, administered Windows Active Directory, Azure, Microsoft 365 environments, VMware and Citrix infrastructure, and executed disaster recovery testing. Achievements include securing consistent Cyber Essentials Plus certification, ISO27001 accreditation, developing ISMS, and managing multiple major projects such as system migrations and hardware rollouts.

Senior Security Engineer at Next Plc

Lead the implementation, configuration, and administration of comprehensive technical security control products to enhance the organization's security posture. Responsibilities include designing and maintaining automated incident management processes, collaborating with security and infrastructure teams, supporting incident response, mentoring team members, and managing operational issues. Achievements include deploying Data Loss Prevention rules, rolling out a Just-in-Time Administration system across 25,000 Windows systems, and implementing Deception Technology to provide early warnings of attacker reconnaissance.

ICT Network Manager & Cyber Essentials Assessor at EMB Group & Ascentor Ltd

Managed and delivered all ICT services, coordinated with third-party providers, and provided internal support for business systems. Led IASME CE / CE+ assessments, conducted Nessus vulnerability scanning and remediation, implemented updated cyber and information security controls, directed ICT project development and delivery, managed patching (WSUS, PDQ Deploy), ensured firmware updates on internet-facing devices, oversaw Helpdesk, developed ICT policies, and managed budgets. Administered Windows AD, Azure, 365; VMware ESXi; Citrix XenApp; Exchange; SharePoint; and various security tools. DR testing and audits supported business continuity.

Operations Support Team Leader / Operations Support Analyst at Triumph Motorcycles Ltd

Led a team of technicians providing global operations support and helpdesk services to over 1,500 users. Managed IT helpdesk response to system failures, project managed training programs, supervised team workload and development, provided 3rd-line support, monitored network and systems, documented procedures, supported audits, managed recruitment, administered iSeries (AS400) and Active Directory environments, provided out-of-hours support, and participated in disaster recovery efforts. Achievements include disaster recovery from a major factory fire, rollout of Windows 7 and Office 2010 to over 1,000 machines, reduction in helpdesk backlog from 33 to 3 weeks, IT equipment deployments internationally, and multiple migrations of offices to new Windows domains and Exchange environments.

Operations Support Team Leader / Operations Support Analyst at Triumph Motorcycles Ltd

Led a team of technicians delivering operations support and helpdesk services to global users. Managed IT helpdesk responses, escalated issues, and key IT system monitoring. Project managed training, recruitment, disaster recovery efforts, and major system rollouts including Windows 7 and Office 2010. Supported international office IT consistency and migration projects for Exchange and domain environments.

Operations Support Team Leader / Operations Support Analyst at Triumph Motorcycles Ltd

Led a team providing global IT operations support and helpdesk services. Managed support escalations, incident response, and produced KPI reports. Coordinated network and server monitoring and maintained documentation. Managed recruitment and delivered training for new systems. Key projects included disaster recovery after a factory fire, OS migrations, hardware rollouts, and international office IT consistency.

Operations Support Team Leader / Operations Support Analyst at Triumph Motorcycles Ltd

Led a team providing operations support and helpdesk services to over 1,500 global users. Managed incident responses, project-managed training programs, optimized team workload, performed technical support and system monitoring, maintained documentation, and supported disaster recovery efforts. Achievements include recovery from a major factory fire, rollout of Windows 7 and Office 2010, and introducing user support clinics to enhance communication.

Operations Support Team Leader / Operations Support Analyst at Triumph Motorcycles Ltd

Led a 6-technician team to provide comprehensive operations support and helpdesk services globally for over 1,500 users. Managed IT helpdesk incident responses, training, recruitment, and reporting. Delivered critical disaster recovery including post-fire IT rebuild and major system failure recoveries. Rolled out Windows 7 and Office 2010 to over 1,000 machines. Migrated multiple international offices and ensured global IT consistency. Provided hardware configuration and support for UK and international sites including production line IT setup overseas.

Operations Support Team Leader / Operations Support Analyst at Triumph Motorcycles Ltd

Led a team providing comprehensive operations support and helpdesk services for over 1,500 users worldwide. Responsibilities included managing IT helpdesk response, project managing training and system rollouts, monitoring global network and system performance, providing 3rd-line support, producing management reports, maintaining documentation, supporting disaster recovery efforts, and administering iSeries and Active Directory environments. Achievements include disaster recovery after a major factory fire, rolling out Windows 7 and Office 2010, user support clinics, and managing international office migrations.

Operations Support Team Leader at Triumph Motorcycles Ltd

Led a team of six technicians providing 1st–3rd line IT support to over 1,500 users globally; managed incidents from detection to resolution; planned and delivered training for system implementations; conducted workload reviews and staff development; produced KPI reports and supported IT audits; ensured documentation and procedures were maintained; on-call support and stakeholder communications.

Operations Support Analyst at Triumph Motorcycles Ltd

Delivered 1st–3rd line technical support to international users across multiple time zones; managed helpdesk incidents, planned deployments, and contributed to IT projects; maintained documentation and supported audits; aided in disaster recovery planning and major IT upgrades.

Mainframe Operator at Hearts of Oak Insurance Group

Provided support for office LANs, PCs, and servers, managed PC and Mainframe backups and restores, performed Oracle database administration, coordinated fault reporting with external providers, delivered on-call overnight support, and executed Bull GCOS7 system operations including loading software patches and batch processing.

Mainframe Operator at Hearts of Oak Insurance Group

Provided support for office LANs, PCs, and servers including backups/restores, Oracle database administration, fault coordination with external providers, and overnight on-call support. Handled Bull GCOS7 system operations processing batch jobs and software patch loading.

Mainframe Operator at Hearts of Oak Insurance Group

Supported office LANs, desktop PCs, and servers. Conducted PC and mainframe backups/restores, Oracle database administration, fault reporting coordination, and overnight on-call support. Operated Bull GCOS7 system including software patching and batch processing.

Mainframe Operator at Hearts of Oak Insurance Group

Supported office LANs, desktop PCs, servers, backups/restores, Oracle database administration, liaised with support providers, provided overnight on-call support, and managed Bull GCOS7 system operations.

Mainframe Operator at Hearts of Oak Insurance Group

Provided support for office LANs, desktop PCs, and servers. Managed PC and mainframe backups and restores, Oracle database administration, fault reporting coordination, on-call overnight support, and Bull GCOS7 system operations including software patch loading and batch job processing.

Mainframe Operator at Hearts of Oak Insurance Group

Provided support for office LANs, PCs, and servers including PC and Mainframe backup and restore, Oracle database administration, fault reporting coordination, on-call overnight support, and Bull GCOS7 system operations including software patching and batch job processing.

Mainframe Operator at Hearts of Oak Insurance Group

Provided mainframe and office LAN support; performed PC/server backups and restores; Oracle database administration; coordinated fault reporting with external support; on-call overnight support; Bull GCOS7 system operations including patch loading and batch processing.

Computer Operator at Corah Plc

Managed ICL mainframe operations including batch job processing, printing output, system backups and restores; maintained office network and coordinated fault reporting with external support providers.

Computer Operator at Corah Plc

Managed ICL mainframe operations including batch job processing, output printing, system backups/restores, and office network maintenance. Coordinated fault reporting with external support.

Computer Operator at Corah Plc

Managed ICL mainframe operations including batch job processing, print output supervision, system backups and restores. Maintained office network and coordinated fault reporting with external support providers.

Computer Operator at Corah Plc

Managed ICL mainframe operations including batch jobs, output printing, backups/restores. Maintained office network and coordinated fault reporting with external support.

Computer Operator at Corah Plc

Managed ICL mainframe operations including batch job processing, output printing, system backups and restores. Maintained office network and coordinated fault reporting with external support providers.

Computer Operator at Corah Plc

Managed ICL mainframe operations including batch job processing, output printing, system backups and restores, office network maintenance, and coordination of fault reporting with external support providers.