Cloud Engineer and Infra Management (Support Engineer) at LTIMindtree Kraków

Provided business-critical support to Azure Enterprise customers to keep operations active. Verified Azure subscription payment status and implemented RBAC policies as required. Enforced Microsoft Azure Billing policies and prepared detailed explanations for client billing inquiries. Led subscriptions ownership transfers, contributing to increased customer satisfaction. Managed user accounts, permissions, and Entra-ID (Azure AD). Analyzed usage reports to support finance billing queries. Documented cases in Dynamics 365 and Zendesk. Troubleshot cloud environments and VM deployments. Communicated with customers via phone and email. CRM duties and ongoing development in DevOps, virtual machines, and Power BI.

Customs Clearance Broker Associate at FedEx Kraków

Verified the correctness of customs declarations for imports. Contacted customers to provide missing information. Translated import documents to French. Performed analyses to ensure compliance with EU import regulations (VAT, SIRET, EORI checks). Ensured sufficient finances for importation. Produced daily reports in Excel and created EU documents via Charles de Gaulle Airport.