Brand Strategist at Peeples & Co

Led brand strategy, positioning, and go-to-market planning for startups, creators, and small businesses. Guided founders through brand development and launch cycles, transforming early-stage concepts into customer-facing brands. Designed integrated marketing campaigns that increased founder revenue by 35%. Produced and promoted workshops and brand experiences attracting 100+ attendees, strengthening community engagement. Built community-driven marketing initiatives to improve customer loyalty and long-term brand affinity.

Senior Enterprise Client Outcomes Manager at WorkRamp

Managed the full enterprise account client journey at WorkRamp. Pitched ROI business cases to C-suite executives to support growth and renewals. Conducted QBRs to meet KPIs, set benchmarks, and strengthen executive relationships. Project managed technical integrations with SSO and HRIS systems to streamline product workflows. Created internal and external brand collateral, campaign assets, and customer communications supporting product adoption and engagement.

Senior Relationship Manager - U.S. Team Lead at Flinks

Created and managed the customer onboarding journey, establishing new protocols and processes. Conducted QBRs to meet KPIs, set benchmarks, and grow relationships. Grew U.S. revenue by 20% during the first 3 months of employment before Series B closing. Built internal training processes by documenting RM protocols for future team members. Identified internal improvement opportunities to retain clientele. Grew product adoption in the U.S. market by 50% and increased product volume efforts.

Senior Customer Success Manager at SHIFT Media

Top performer in sales and revenue acquisition since hire. Managed five products under the SHIFT Media umbrella, retaining $3M ARR. Conducted virtual and on-site client training and account reviews to build relationships. Revamped the health-score system to improve customer success efficiency across the team. Created training materials and online courses for newly hired CSMs. Promoted to Senior Customer Success Manager in March 2021.

Implementation Project Manager / Enterprise CSM at Annex Cloud

Conducted QBRs and account overviews using thorough report analysis to diagnose pain points and create online/offline marketing strategies. Increased marketing efforts by collecting data for case studies supporting SEO and brand awareness. Served as onboarding and implementation project manager for Refer a Friend, customer loyalty, and UGC programs for high-end retailers and brands from post-discovery to launch. Collaborated across multiple departments to launch client solutions successfully. Became the number one lead-generator for account up-sells and demos.