khaliljihadalmaliti

Scoped and built a bilingual (English/Arabic) Botpress chatbot independently for a 3-person call center team, handling 300+ customer queries in its first week of deployment and reducing manual workload. Developed an automated knowledge-base review pipeline using Google Apps Script to route unresolved queries to staff for rating and tagging, creating a continuous feedback loop to improve knowledge-base accuracy. Identified and closed a critical client support gap during an unstructured 3-month role by delivering a working automation tool without prior direction.

Validated product-market fit for a pressure-sensing pedometer shoe insert through on-campus user interviews and competitor analysis (Nike, Adidas), identifying gaps in existing gait-tracking technology. Designed and built a functional physical prototype capable of capturing real-time force and gait positioning data. Managed end-to-end hardware iteration and is currently engineering a wraparound design to protect electronics while maintaining an ultra-thin profile for footwear integration.

Founded and led a creative yearbook organization for three years, managing the full production lifecycle from concept and fundraising through final print and distribution. Directed multi-channel content strategy, including capturing photography and videography to drive engagement across school social platforms.