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Accomplished Software Quality Assurance Leader with over 6 years of experience in automation testing and 22 years of quality management. Demonstrated expertise in designing and implementing automated regression frameworks for web-based applications and CRM platforms, including Salesforce. Proven track record of driving operational excellence, improving software quality, and managing complex QA initiatives using Azure DevOps and Jira. Adept at leading high-performing teams, most notably managing a 40-member QA team through successful development and deployment of the widely recognized title WWE SmackDown vs. RAW. Well positioned to contribute strategic and hands on QA leadership within technology environments.…Accomplished Software Quality Assurance Leader with over 6 years of experience in automation testing and 22 years of quality management. Demonstrated expertise in designing and implementing automated regression frameworks for web-based applications and CRM platforms, including Salesforce. Proven track record of driving operational excellence, improving software quality, and managing complex QA initiatives using Azure DevOps and Jira. Adept at leading high-performing teams, most notably managing a 40-member QA team through successful development and deployment of the widely recognized title WWE SmackDown vs. RAW. Well positioned to contribute strategic and hands on QA leadership within technology environments.

Ryan King

QA Engineer, Project Manager, Developer, +7

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Accomplished Software Quality Assurance Leader with over 6 years of experience in automation testing and 22 years of quality management. Demonstrated expertise in designing and implementing automated regression frameworks for web-based applications and CRM platforms, including Salesforce. Proven track record of driving operational excellence, improving software quality, and managing complex QA initiatives using Azure DevOps and Jira. Adept at leading high-performing teams, most notably managing a 40-member QA team through successful development and deployment of the widely recognized title WWE SmackDown vs. RAW. Well positioned to contribute strategic and hands on QA leadership within technology environments.…Accomplished Software Quality Assurance Leader with over 6 years of experience in automation testing and 22 years of quality management. Demonstrated expertise in designing and implementing automated regression frameworks for web-based applications and CRM platforms, including Salesforce. Proven track record of driving operational excellence, improving software quality, and managing complex QA initiatives using Azure DevOps and Jira. Adept at leading high-performing teams, most notably managing a 40-member QA team through successful development and deployment of the widely recognized title WWE SmackDown vs. RAW. Well positioned to contribute strategic and hands on QA leadership within technology environments.

Available to hire

Accomplished Software Quality Assurance Leader with over 6 years of experience in automation testing and 22 years of quality
management. Demonstrated expertise in designing and implementing automated regression frameworks for web-based applications and CRM platforms, including Salesforce. Proven track record of driving operational excellence, improving software quality, and managing complex QA initiatives using Azure DevOps and Jira. Adept at leading high-performing teams, most notably managing a 40-member QA team through successful development and deployment of the widely recognized title WWE SmackDown vs. RAW. Well positioned to contribute strategic and hands on QA leadership within technology environments.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Work Experience

Software Quality Assurance Lead at Fattail

July 1, 2014 - May 31, 2025

Led QA initiatives for software projects, applying expertise in quality management and automation testing to improve project outcomes. Engineered automated regression tests for Salesforce using Selenium and C# to enhance software reliability. Oversaw projects through Azure DevOps and tracked defects using Jira. Collaborated with two QA teams to produce over 1,400 automated regression tests, significantly improving testing efficiency. Assessed APIs with Postman to validate functionality and performance standards. Utilized Bitbucket and Git for streamlined branch management and development workflows. Refactored code to integrate new features while maintaining high software quality. Worked with developers to design and execute comprehensive test plans and cases, and escalated defects for timely resolutions. Developed SQL queries in Microsoft SQL Server to validate new features or bug fixes; prepared documentation with screenshots for remote developer discussions.

Integration Engineer Lead / QA Support at TimePlay

April 1, 2008 - June 30, 2014

Independently developed LUA scripting code, integrated developer content from artists, and configured XML/JSON files to deliver an enhanced user experience. Learned a proprietary scripting language quickly to accelerate development; created new games, resolved bugs, and delivered features. Scripted the Deal or No Deal game in two weeks, built apps for iPhone (Xcode), Android, and Blackberry; managed deployments via command line; refined C++ code to fix bugs and add enhancements. Provided remote troubleshooting support for developers, configured environment variables, permissions, IIS, and MSI deployments across Windows and Linux environments. Presented technical demos for potential investors and used Jira for project management and issue tracking.

QA Engineer at Marketscan

August 1, 2006 - March 31, 2008

Created, modified, and executed automated test scripts and suites for enterprise software; designed test plans to assess reliability and usability. Tested operating system compatibility using VMware for cross-platform functionality. Continuously refined manual and automated tests based on project needs; logged defects into Bugzilla; presented regression results to QA leadership. Maintained proactive communication with developers, QA Director, and CTO to ensure issue-resolution and progress. Collaborated with QA team on tool evaluation and training on new QA tools.

QA Lead at THQ Inc.

June 1, 2005 - July 31, 2006

Developed comprehensive test plans and integrated them into the QA cycle of assigned projects, enhancing QA protocols. Managed databases and organized issues by priority and severity, overseeing reopening and closure of fixed issues. Trained new testers in effective bug documentation and database usage. Supervised up to 40 testers on WWE Smackdown vs. RAW, ensuring cohesive teamwork and high-quality deliverables. Collaborated with project managers and developers to facilitate progress, delivering detailed weekly status reports and maintaining accountability.