Ma. Kirsten R. Diokno
Kirsten D. Diokno is a creative, organized professional with 6+ years of experience supporting operations and digital content creation across high-volume hospitality and events environments.
About
Kirsten D. Diokno is a creative, organized professional with 6+ years of experience supporting operations and digital content creation across high-volume hospitality and events environments. She is skilled in end-to-end coordination, documentation, client communication, and cross-departmental handovers—delivering reliable service under tight deadlines.
She combines administrative and operational expertise with hands-on creative work in Canva and short-form video/content production. Her strengths include zero-miss handovers, fast issue resolution, performance-driven support, and creating engaging digital assets that strengthen marketing and client experience.
- 1 year's experience
- Joined July 2026
Languages
- EnglishFluent
Industry experience
- Travel & Hospitality
- Media & Entertainment
- Professional Services
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Work experience
Provided end-to-end travel documentation and client coordination across leisure and corporate segments. Supported a 570-room heritage property with full administrative and operational coordination for international HNW clientele. Managed documentation and records, handled supplier confirmations and client deliverables, and ensured zero missed deadlines through structured scheduling and multi-department coordination. Supported performance management initiatives during OJT and maintained accuracy in OPERA PMS daily workflows (guest profiles, room preferences, booking records).
Delivered core operations and administrative support during OJT at a Forbes 5-star property. Ensured structured service recovery and handled guest concerns with 100% first-contact resolution during peak season, preventing escalations. Authored VIP pre-arrival personalization briefs coordinated across Front Office, Concierge, F&B, and Housekeeping. Managed cross-departmental communications and maintained zero missed handovers while supporting senior management under time-sensitive conditions. Contributed to revenue-aware upselling using OPERA PMS guest profile data.
Education
Certifications and awards
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