Kirsten D. Diokno is a creative, organized professional with 6+ years of experience supporting operations and digital content creation across high-volume hospitality and events environments. She is skilled in end-to-end coordination, documentation, client communication, and cross-departmental handovers—delivering reliable service under tight deadlines. She combines administrative and operational expertise with hands-on creative work in Canva and short-form video/content production. Her strengths include zero-miss handovers, fast issue resolution, performance-driven support, and creating engaging digital assets that strengthen marketing and client experience.

Ma. Kirsten R. Diokno

Kirsten D. Diokno is a creative, organized professional with 6+ years of experience supporting operations and digital content creation across high-volume hospitality and events environments. She is skilled in end-to-end coordination, documentation, client communication, and cross-departmental handovers—delivering reliable service under tight deadlines. She combines administrative and operational expertise with hands-on creative work in Canva and short-form video/content production. Her strengths include zero-miss handovers, fast issue resolution, performance-driven support, and creating engaging digital assets that strengthen marketing and client experience.

Available to hire

Kirsten D. Diokno is a creative, organized professional with 6+ years of experience supporting operations and digital content creation across high-volume hospitality and events environments. She is skilled in end-to-end coordination, documentation, client communication, and cross-departmental handovers—delivering reliable service under tight deadlines.

She combines administrative and operational expertise with hands-on creative work in Canva and short-form video/content production. Her strengths include zero-miss handovers, fast issue resolution, performance-driven support, and creating engaging digital assets that strengthen marketing and client experience.

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Language

English
Fluent

Work Experience

Travel Operations Coordinator at WTV Holidays & Tours Philippines, Inc.
February 1, 2025 - June 1, 2025
Provided end-to-end travel documentation and client coordination across leisure and corporate segments. Supported a 570-room heritage property with full administrative and operational coordination for international HNW clientele. Managed documentation and records, handled supplier confirmations and client deliverables, and ensured zero missed deadlines through structured scheduling and multi-department coordination. Supported performance management initiatives during OJT and maintained accuracy in OPERA PMS daily workflows (guest profiles, room preferences, booking records).
OJT – Operations / Administration Support (OPERA PMS) at The Manila Hotel
January 1, 2019 - January 1, 2020
Delivered core operations and administrative support during OJT at a Forbes 5-star property. Ensured structured service recovery and handled guest concerns with 100% first-contact resolution during peak season, preventing escalations. Authored VIP pre-arrival personalization briefs coordinated across Front Office, Concierge, F&B, and Housekeeping. Managed cross-departmental communications and maintained zero missed handovers while supporting senior management under time-sensitive conditions. Contributed to revenue-aware upselling using OPERA PMS guest profile data.

Education

BS in Tourism & Travel Management at B.S. Tourism & Travel Management (Institution not specified)
January 11, 2030 - July 21, 2026
NC II (Travel Operations / TESDA) - Ready Now at TESDA (Institution not specified)
January 11, 2030 - July 21, 2026
WTV Holidays National Certificate (OPERA / WTV related training mentioned) at WTV Holidays (Institution not specified)
January 11, 2030 - July 21, 2026

Qualifications

WTV Holidays National Certificate
January 11, 2030 - July 21, 2026
TESDA Cert III (Ready Now) - Travel / Travel Operations (as stated)
January 11, 2030 - July 21, 2026

Industry Experience

Travel & Hospitality, Media & Entertainment, Professional Services