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Hi there! I’m Kishana Liburd, a UX Designer with a Master of Science in Human-Computer Interaction and UX Design from Drexel University. I blend qualitative and quantitative research with hands‑on design to create meaningful, accessible experiences. I’m proficient in user interviews, usability testing, persona creation, wireframing, and iterative prototyping using tools like Figma and Sketch, and I pride myself on bridging user insights with business goals. I collaborate across cross‑functional teams, manage competing priorities, and advocate for users throughout the product lifecycle. My goal is to turn real‑world needs into intuitive interfaces that delight users while driving measurable outcomes.…Hi there! I’m Kishana Liburd, a UX Designer with a Master of Science in Human-Computer Interaction and UX Design from Drexel University. I blend qualitative and quantitative research with hands‑on design to create meaningful, accessible experiences. I’m proficient in user interviews, usability testing, persona creation, wireframing, and iterative prototyping using tools like Figma and Sketch, and I pride myself on bridging user insights with business goals. I collaborate across cross‑functional teams, manage competing priorities, and advocate for users throughout the product lifecycle. My goal is to turn real‑world needs into intuitive interfaces that delight users while driving measurable outcomes.

Kishana Liburd

UX Designer, UI Designer, Product Designer, +2

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Hi there! I’m Kishana Liburd, a UX Designer with a Master of Science in Human-Computer Interaction and UX Design from Drexel University. I blend qualitative and quantitative research with hands‑on design to create meaningful, accessible experiences. I’m proficient in user interviews, usability testing, persona creation, wireframing, and iterative prototyping using tools like Figma and Sketch, and I pride myself on bridging user insights with business goals. I collaborate across cross‑functional teams, manage competing priorities, and advocate for users throughout the product lifecycle. My goal is to turn real‑world needs into intuitive interfaces that delight users while driving measurable outcomes.…Hi there! I’m Kishana Liburd, a UX Designer with a Master of Science in Human-Computer Interaction and UX Design from Drexel University. I blend qualitative and quantitative research with hands‑on design to create meaningful, accessible experiences. I’m proficient in user interviews, usability testing, persona creation, wireframing, and iterative prototyping using tools like Figma and Sketch, and I pride myself on bridging user insights with business goals. I collaborate across cross‑functional teams, manage competing priorities, and advocate for users throughout the product lifecycle. My goal is to turn real‑world needs into intuitive interfaces that delight users while driving measurable outcomes.

Available to hire

Hi there! I’m Kishana Liburd, a UX Designer with a Master of Science in Human-Computer Interaction and UX Design from Drexel University. I blend qualitative and quantitative research with hands‑on design to create meaningful, accessible experiences. I’m proficient in user interviews, usability testing, persona creation, wireframing, and iterative prototyping using tools like Figma and Sketch, and I pride myself on bridging user insights with business goals.

I collaborate across cross‑functional teams, manage competing priorities, and advocate for users throughout the product lifecycle. My goal is to turn real‑world needs into intuitive interfaces that delight users while driving measurable outcomes.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Account Manager at American Express

September 1, 2024 - Present

Primary liaison for high-value independent Advisors, delivering personalized travel planning for complex, luxury itineraries spanning cruise, tour, hotel, air, and car rental arrangements. Coordinated multi-vendor travel logistics with a focus on accurate documentation and seamless fulfillment across booking systems while maintaining full compliance with legal standards and training requirements. Optimized travel workflows by prioritizing Advisor needs; managed numerous client engagements simultaneously. Reviewed and validated travel documentation to ensure accuracy prior to final booking. Communicated travel details clearly across multiple platforms with responsiveness and attention to client preferences. Applied user-centric insights to inform itinerary recommendations that align with individual profiles and travel patterns. Facilitated quality control throughout the ticketing/fulfillment process and proactively resolved discrepancies.

Account Manager at Arrivia

April 1, 2021 - August 1, 2024

Built strong rapport with key accounts by cultivating long-term, trust-based relationships that led to increased client retention and satisfaction. Orchestrated sales cycles from onboarding to renewal while aligning solutions with evolving client objectives and maximizing profit opportunities. Consulted with stakeholders to identify platform enhancement opportunities and developed proposals that aligned user needs with revenue goals. Partnered with internal teams to tailor strategic offerings addressing specific client needs and territory nuances. Resolved escalated issues with diplomacy and speed; identified patterns and implemented solutions to mitigate future risk. Analyzed quarterly metrics to identify underperforming segments and drive targeted engagement strategies. Facilitated delivery of travel and membership products to meet timelines and expectations. Introduced account segmentation for personalized service delivery based on usage patterns.

Personal Cruise Consultant at Norwegian Cruise Line

April 1, 2015 - March 1, 2020

Conducted high-volume daily consultations (up to 150 calls) to identify travel preferences and close bookings. Translated client desires into curated cruise experiences; recommended premium upgrades and experiential add-ons. Maintained a large client database (2,000+). Designed and pitched cruise packages aligning with customers’ lifestyle and travel goals. Used guest feedback to refine sales strategies and offerings. Fostered long-term relationships through proactive follow-ups, enhancing loyalty and repeat business.

Operations Manager at Avis Budget Group

January 1, 2011 - January 1, 2015

Managed daily operations for the organization, overseeing service delivery and process improvements, and collaborating across departments to meet performance targets.