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I’m a Product Analyst with a strong track record in product operations, fraud prevention, chargeback management, and data analysis. I excel at cross-functional collaboration, backlog prioritization, and turning user stories into tangible product deliveries in agile environments. Fluent in English and Portuguese, I work comfortably with APIs, data flows, and integrations, leveraging Scrum and Kanban to drive scalable solutions. I am driven by curiosity and continuous learning, with hands-on experience in data analytics, dashboards, and development stacks. I enjoy translating data insights into actionable business outcomes and collaborating with diverse teams to create value across products and processes.…I’m a Product Analyst with a strong track record in product operations, fraud prevention, chargeback management, and data analysis. I excel at cross-functional collaboration, backlog prioritization, and turning user stories into tangible product deliveries in agile environments. Fluent in English and Portuguese, I work comfortably with APIs, data flows, and integrations, leveraging Scrum and Kanban to drive scalable solutions. I am driven by curiosity and continuous learning, with hands-on experience in data analytics, dashboards, and development stacks. I enjoy translating data insights into actionable business outcomes and collaborating with diverse teams to create value across products and processes.

Lauane Ramos de Lima

Data Scientist, QA Engineer, Web Designer, +3

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I’m a Product Analyst with a strong track record in product operations, fraud prevention, chargeback management, and data analysis. I excel at cross-functional collaboration, backlog prioritization, and turning user stories into tangible product deliveries in agile environments. Fluent in English and Portuguese, I work comfortably with APIs, data flows, and integrations, leveraging Scrum and Kanban to drive scalable solutions. I am driven by curiosity and continuous learning, with hands-on experience in data analytics, dashboards, and development stacks. I enjoy translating data insights into actionable business outcomes and collaborating with diverse teams to create value across products and processes.…I’m a Product Analyst with a strong track record in product operations, fraud prevention, chargeback management, and data analysis. I excel at cross-functional collaboration, backlog prioritization, and turning user stories into tangible product deliveries in agile environments. Fluent in English and Portuguese, I work comfortably with APIs, data flows, and integrations, leveraging Scrum and Kanban to drive scalable solutions. I am driven by curiosity and continuous learning, with hands-on experience in data analytics, dashboards, and development stacks. I enjoy translating data insights into actionable business outcomes and collaborating with diverse teams to create value across products and processes.

Available to hire

I’m a Product Analyst with a strong track record in product operations, fraud prevention, chargeback management, and data analysis. I excel at cross-functional collaboration, backlog prioritization, and turning user stories into tangible product deliveries in agile environments. Fluent in English and Portuguese, I work comfortably with APIs, data flows, and integrations, leveraging Scrum and Kanban to drive scalable solutions.

I am driven by curiosity and continuous learning, with hands-on experience in data analytics, dashboards, and development stacks. I enjoy translating data insights into actionable business outcomes and collaborating with diverse teams to create value across products and processes.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Portuguese

Fluent

English

Fluent

French

Advanced

Work Experience

Product Analyst – Operations & Integrations at Dotz

September 1, 2024 - Present

Support production systems and internal platforms, ensuring operational stability and continuity of service. Act as a bridge between Product, Engineering, and Operations teams to translate operational needs into clear technical requirements. Manage and prioritize tickets related to bugs, incidents, and operational improvements using Jira. Support incident investigation and root cause analysis by validating data, reproducing issues, and coordinating fixes with engineering teams. Participate in controlled releases, validations, and post-deployment checks to ensure quality and reliability. Support integrations between systems, ensuring data consistency and correct operational behaviour. Contribute to process optimisation and automation initiatives to improve efficiency and scalability. Maintain clear and up-to-date documentation to support operational excellence.

Chargeback Specialist – Operations at Livelo

September 1, 2022 - July 31, 2024

Operated in a high-volume production environment, managing multiple concurrent operational workflows. Supported critical incidents related to financial operations, ensuring SLA compliance and service continuity. Analyzed operational data and system behaviour to identify inconsistencies and improvement opportunities. Worked closely with product and technology teams to resolve recurring issues and reduce operational risk. Supported audits, reporting, and data integrity processes with a strong attention to detail. Contributed to standardisation of processes and documentation to improve scalability.

Fraud Analyst at Livelo

February 1, 2022 - August 31, 2022

Supported fraud prevention systems and operational controls in production environments. Assisted in investigations by analysing data patterns and validating system outputs. Collaborated with cross-functional teams to ensure accuracy, compliance, and process reliability.

Product Operations Analyst at Dotz

December 1, 2024 - Present

Analyse operational and product data to identify inefficiencies and improvement opportunities. Collaborate with product and engineering teams on integrations and platform improvements. Produce analytical reports supporting product and operational decision making.

Backoffice Analyst at Dotz

September 1, 2024 - November 30, 2024

Provided operational support, handling fraud and chargeback cases; improved workflow efficiency and internal communication between stakeholders.