Lauane Ramos de Lima

Analyse operational and product data to identify inefficiencies and improvement opportunities. Collaborate with product and engineering teams on integrations and platform improvements. Produce analytical reports supporting product and operational decision making.

Provided operational support, handling fraud and chargeback cases; improved workflow efficiency and internal communication between stakeholders.

Support production systems and internal platforms, ensuring operational stability and continuity of service. Act as a bridge between Product, Engineering, and Operations teams to translate operational needs into clear technical requirements. Manage and prioritize tickets related to bugs, incidents, and operational improvements using Jira. Support incident investigation and root cause analysis by validating data, reproducing issues, and coordinating fixes with engineering teams. Participate in controlled releases, validations, and post-deployment checks to ensure quality and reliability. Support integrations between systems, ensuring data consistency and correct operational behaviour. Contribute to process optimisation and automation initiatives to improve efficiency and scalability. Maintain clear and up-to-date documentation to support operational excellence.