I am a versatile administrator and customer service professional with experience in team leadership, guest support, social media management, and content creation. I enjoy organizing schedules, coordinating people and processes, communicating with clients, and making sure daily operations run smoothly. My background in international economic relations has also strengthened my attention to detail, business communication, and understanding of financial and operational matters. I am friendly, responsible, adaptable, and comfortable working in changing environments. I speak Ukrainian and Russian fluently and communicate in English, Romanian, Spanish, French, and Korean at varying levels. I bring a proactive attitude, strong multitasking abilities, and a genuine interest in supporting teams, engaging customers, and creating clear, useful content. :)

Viktoriia Pukhalska

I am a versatile administrator and customer service professional with experience in team leadership, guest support, social media management, and content creation. I enjoy organizing schedules, coordinating people and processes, communicating with clients, and making sure daily operations run smoothly. My background in international economic relations has also strengthened my attention to detail, business communication, and understanding of financial and operational matters. I am friendly, responsible, adaptable, and comfortable working in changing environments. I speak Ukrainian and Russian fluently and communicate in English, Romanian, Spanish, French, and Korean at varying levels. I bring a proactive attitude, strong multitasking abilities, and a genuine interest in supporting teams, engaging customers, and creating clear, useful content. :)

Available to hire

I am a versatile administrator and customer service professional with experience in team leadership, guest support, social media management, and content creation. I enjoy organizing schedules, coordinating people and processes, communicating with clients, and making sure daily operations run smoothly. My background in international economic relations has also strengthened my attention to detail, business communication, and understanding of financial and operational matters.

I am friendly, responsible, adaptable, and comfortable working in changing environments. I speak Ukrainian and Russian fluently and communicate in English, Romanian, Spanish, French, and Korean at varying levels. I bring a proactive attitude, strong multitasking abilities, and a genuine interest in supporting teams, engaging customers, and creating clear, useful content.

:)

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Language

Ukrainian
Fluent
Russian
Fluent
English
Advanced
French
Intermediate
Polish
Beginner
Korean
Beginner
Romanian, Moldavian, Moldovan
Advanced
Spanish; Castilian
Advanced

Work Experience

Dance Studio Administrator at Pole Hub Brasov
July 7, 2024 - Present
Manage class schedules and create schedule announcements using Canva. Communicate with clients, students, and trainers through Instagram, WhatsApp, the website, phone calls, and in-person interactions. Create Instagram reels, posts, and stories, and oversee financial operations including payments, memberships, and refunds.
Shift Manager of Guest Customer Service at Guesty
January 17, 2022 - December 29, 2025
Supervised and led guest support representatives during shifts, motivated team members, and trained new employees on company policies, procedures, and service standards. Provided coaching, feedback, and performance reviews; supported the resolution of complex customer issues and escalations; communicated company updates; coordinated shift handovers; monitored policy compliance; prepared KPI and incident reports; and maintained positive customer relationships.
Billing and Accounting Assistant at Millhouse Logistics
September 17, 2018 - January 10, 2022
Reviewed and processed supplier and vendor invoices, handled payroll processing for logistics personnel, and communicated with contractors and customers about financial transactions and discrepancies. Managed shipment and billing documentation, handled business correspondence, and provided phone and email customer support.
Computer Typesetter at Odessa Port Plant
April 16, 2018 - July 14, 2018
Worked in computer typesetting and document preparation.
Copywriter at Pok upon
March 3, 2018 - August 1, 2018
Worked as a copywriter for Pok upon in Kyiv, Ukraine.
Dropshipper
March 1, 2018 - August 1, 2018
Worked in dropshipping operations in Ukraine.
SMM Manager at Bro Wi-Fi
February 1, 2016 - March 1, 2017
Managed social media activities for Bro Wi-Fi in Odessa, Ukraine.

Education

Gymnasium Graduate at Author M. P. Guzik School
September 1, 2002 - June 1, 2012
Bachelor of International Economic Relations at Odessa I. I. Mechnikov National University
September 1, 2012 - July 1, 2016
Master of International Economic Relations at Odessa I. I. Mechnikov National University
September 1, 2016 - December 26, 2017

Qualifications

Add your qualifications or awards here.

Industry Experience

Travel & Hospitality, Transportation & Logistics, Financial Services, Media & Entertainment, Education, Retail