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My name is Gem Sung, a dynamic problem solver who thrives in technical environments. I excel at fostering communication, creativity, and adaptability, and I am a strong team player who can collaborate seamlessly in any situation. I approach challenges with a creative mindset and continually look for opportunities to learn and improve. My work spans game development, quality assurance, and tech operations, where I combine hands-on technical skills with user-focused collaboration to deliver reliable, engaging experiences. I value clear communication, proactive feedback, and a growth mindset that drives teams toward better solutions.…My name is Gem Sung, a dynamic problem solver who thrives in technical environments. I excel at fostering communication, creativity, and adaptability, and I am a strong team player who can collaborate seamlessly in any situation. I approach challenges with a creative mindset and continually look for opportunities to learn and improve. My work spans game development, quality assurance, and tech operations, where I combine hands-on technical skills with user-focused collaboration to deliver reliable, engaging experiences. I value clear communication, proactive feedback, and a growth mindset that drives teams toward better solutions.

Tzang Fung Gem H Sung

Game Developer, Programmer, QA Engineer, +2

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My name is Gem Sung, a dynamic problem solver who thrives in technical environments. I excel at fostering communication, creativity, and adaptability, and I am a strong team player who can collaborate seamlessly in any situation. I approach challenges with a creative mindset and continually look for opportunities to learn and improve. My work spans game development, quality assurance, and tech operations, where I combine hands-on technical skills with user-focused collaboration to deliver reliable, engaging experiences. I value clear communication, proactive feedback, and a growth mindset that drives teams toward better solutions.…My name is Gem Sung, a dynamic problem solver who thrives in technical environments. I excel at fostering communication, creativity, and adaptability, and I am a strong team player who can collaborate seamlessly in any situation. I approach challenges with a creative mindset and continually look for opportunities to learn and improve. My work spans game development, quality assurance, and tech operations, where I combine hands-on technical skills with user-focused collaboration to deliver reliable, engaging experiences. I value clear communication, proactive feedback, and a growth mindset that drives teams toward better solutions.

Available to hire

My name is Gem Sung, a dynamic problem solver who thrives in technical environments. I excel at fostering communication, creativity, and adaptability, and I am a strong team player who can collaborate seamlessly in any situation. I approach challenges with a creative mindset and continually look for opportunities to learn and improve.
My work spans game development, quality assurance, and tech operations, where I combine hands-on technical skills with user-focused collaboration to deliver reliable, engaging experiences. I value clear communication, proactive feedback, and a growth mindset that drives teams toward better solutions.

Skills

Experience Level

Blender

Expert

Jira

Expert

Autodesk Maya

Expert

Intermediate

Unity

Intermediate

Adobe Photoshop

Intermediate

Work Experience

Quality Assurance Analyst at Derivco Hong Kong

July 1, 2020 - March 1, 2021

Engaged in sprint planning, retrospectives, and product grooming within cross-functional scrum environments with two-week sprint cycles. Utilized TestRail and JIRA for test case management and bug documentation; conducted smoke, end-to-end, functional, regression, mobile, and unit testing. Maintained close communication with UI/UX, Product, Server developers, and QA teams to ensure alignment on requirements, dependencies, and project scope.

Reliability Operations Analyst at SandboxVR Hong Kong

September 1, 2019 - April 1, 2020

Transitioned from Technical Operations Engineer, collaborating closely with QA and Development teams while documenting cases and bugs using TestRail and Jira. Conducted manual Alpha testing, intensive regression testing, and black box testing for rapidly updating builds tailored to retail teams. Provided critical feedback for product enhancement, and assisted in balancing PvP experiences using user data analytics. Maintained communication between Development, Product, and Online teams; identified service failure points and trained Tier 1 support teams through on-call programs and Kanban sprint initiatives.

Technical Operations Engineer at SandboxVR Hong Kong

September 1, 2018 - September 1, 2019

Delivered shift-based frontline support for retail operations while collaborating with the Platform team to relay information and resolve complex technical issues. Created and tracked JIRA tickets to escalate engineering-level issues and regularly applied creative problem-solving to address unique operational challenges.