Hi, I’m Juan Cortés - AI Solutions Specialist, book publisher and writer. I studied IT engineering and have therefore IT background with an expertise in AI, thanks to which I have conducted AI projects. I am also a book publisher and writer and have pubisher 30+ books over the last 6 years. I also publish content for my social media channels linked to books and AI. I am also passionate about teaching and have taught about AI as well as languages.

Juan Cortés - 孔冠珺

Hi, I’m Juan Cortés - AI Solutions Specialist, book publisher and writer. I studied IT engineering and have therefore IT background with an expertise in AI, thanks to which I have conducted AI projects. I am also a book publisher and writer and have pubisher 30+ books over the last 6 years. I also publish content for my social media channels linked to books and AI. I am also passionate about teaching and have taught about AI as well as languages.

Next availability:
December 15, 2025

Hi, I’m Juan Cortés - AI Solutions Specialist, book publisher and writer. I studied IT engineering and have therefore IT background with an expertise in AI, thanks to which I have conducted AI projects. I am also a book publisher and writer and have pubisher 30+ books over the last 6 years. I also publish content for my social media channels linked to books and AI. I am also passionate about teaching and have taught about AI as well as languages.

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Experience Level

Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
Beginner
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Language

English
Fluent
Spanish; Castilian
Fluent
German
Advanced
Italian
Advanced
French
Beginner
Greek, Modern
Beginner
Chinese
Beginner
Arabic
Beginner
Georgian
Beginner
Russian
Beginner

Work Experience

AI Solutions Specialist at pAIneer Lab
April 1, 2024 - November 21, 2025
Current role leading intelligent automation and chatbot initiatives. Replaced repetitive phone-based data collection with web and WhatsApp chatbots for a transportation company, saving employees hours weekly. Built an invoice classification automation for a livestock farmer to ensure accurate accounting. Implemented 24/7 customer support chatbots for own businesses. Developed a Custom GPT for health and sports habits. Created an AI-powered Android app to track business tasks and personal well-being.
IT Change Management Specialist at BioNTech SE
September 1, 2024 - September 1, 2024
Led IT change management and incident analysis to stabilize business services. Coordinated issue resolution, identified root causes, and defined long-term solutions. Produced monthly critical-incident reports for senior management and contributed to harmonisation and process improvements.
Software Engineer at SV Informatik GmbH
June 1, 2022 - June 1, 2022
Software Engineer responsible for developing and maintaining software solutions, contributing to automation, integration, and system reliability across multiple projects.
Incident Manager at Roche
June 1, 2019 - June 1, 2019
Coordinated IT incidents to root cause, wrote monthly critical-incident reports for senior management, and supported changes to stabilize services and harmonise workflows.
Software Engineer at Indra
November 1, 2018 - November 1, 2018
Software Engineer focused on developing UI and backoffice applications; contributed to Windows UI development for a Spanish banking client.
IT Consultant at Papyrus Software International
December 1, 2016 - December 1, 2016
Provided IT consulting, proof-of-concept development, and document/prototype design using Papyrus tools; translated business documents and facilitated templates and AFP design.
Junior software developer & analyst at BBVA Las Tablas (Madrid, Spain) / Indra
April 1, 2013 - April 1, 2013
Design and implementation of user interfaces for a backoffice application; delivered multiple UI windows and enhancements.
ITIL Problem and Change Manager at Roche
July 1, 2014 - July 1, 2014
Coordinated issues to root cause, defined fixes, and supported change activities to stabilize services; contributed to incident analysis and change management.
Junior analyst programmer at Indra
February 1, 2013 - February 1, 2013
Development of algorithms for parallel processing and customer settlement; created Excel reports; managed application users and data uploads.

Education

Master's degree at Vienna University of Technology
January 1, 2009 - January 1, 2010
Master's degree, IT Engineering at Universidad de Sevilla
January 1, 2004 - January 1, 2009
Master's degree, Artificial Intelligence at IA Profit Academy
December 1, 2023 - December 1, 2024
Certified Consultant in AI and Digital Marketing at IA Profit Academy
September 1, 2024 - September 1, 2025

Qualifications

ISIS Papyrus Certification Level 1
January 11, 2030 - November 21, 2025
AI Engineer certification
January 11, 2030 - November 21, 2025
ITIL Foundation Level
January 11, 2030 - November 21, 2025
Lean Six Sigma White Belt Certification
January 11, 2030 - November 21, 2025

Industry Experience

Software & Internet, Professional Services, Healthcare, Life Sciences, Transportation & Logistics
    paper AI solution developer

    Some highlights of my recent work include:

    • Intelligent automation & chatbot for a transportation company: Replaced repetitive phone-based data collection with a web and WhatsApp chatbot, saving employees several hours each week and streamlining customer interactions.

    • Invoice classification automation for a livestock farmer: Built a solution that ensures accurate accounting and eliminates mismatches, enabling the client to focus on core business operations instead of administrative tasks.

    • Customer support chatbots for my own businesses: Implemented 24/7 assistance systems that reduced dependency on human operators while improving customer satisfaction.

    • Custom GPT for health & sports habits: Developed a guidance system to coach users toward extreme health and sustainable fitness routines.

    • AI-powered Android application: Designed an app that tracks business tasks and personal well-being, increasing productivity by aligning performance metrics with user wellness.

    Feel free to check out my website paineerlab.com for more information and screenshots.