I’m Krishna Kumar Palappetty, a learning evangelist and growth leader with 19+ years of experience across 14 countries. I’ve worked across roles spanning customer support, governance and enablement solutions, learning strategy, and partnerships—always aiming to turn real business outcomes into meaningful learning experiences. I’m especially drawn to AI-led learning and voice-based storytelling, including narration and podcast-style microlearning concepts. I enjoy collaborating with teams, mentoring leaders, and bridging gaps between technology and human communication—so organizations can learn faster, communicate better, and grow together. I’m always evolving and actively sharpening my voice acting and storytelling craft.…

Krishna Kumar Palappetty

I’m Krishna Kumar Palappetty, a learning evangelist and growth leader with 19+ years of experience across 14 countries. I’ve worked across roles spanning customer support, governance and enablement solutions, learning strategy, and partnerships—always aiming to turn real business outcomes into meaningful learning experiences. I’m especially drawn to AI-led learning and voice-based storytelling, including narration and podcast-style microlearning concepts. I enjoy collaborating with teams, mentoring leaders, and bridging gaps between technology and human communication—so organizations can learn faster, communicate better, and grow together. I’m always evolving and actively sharpening my voice acting and storytelling craft.…

Available to hire

I’m Krishna Kumar Palappetty, a learning evangelist and growth leader with 19+ years of experience across 14 countries. I’ve worked across roles spanning customer support, governance and enablement solutions, learning strategy, and partnerships—always aiming to turn real business outcomes into meaningful learning experiences.

I’m especially drawn to AI-led learning and voice-based storytelling, including narration and podcast-style microlearning concepts. I enjoy collaborating with teams, mentoring leaders, and bridging gaps between technology and human communication—so organizations can learn faster, communicate better, and grow together. I’m always evolving and actively sharpening my voice acting and storytelling craft.

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Language

English
Fluent
Hindi
Fluent
Malayalam
Fluent

Work Experience

Chief Growth & Partnerships Officer at Tesseract Learning Pvt. Ltd.
February 1, 2026 - Present
Lead strategic partnerships and growth initiatives across global markets. Drive revenue growth through alliances, innovation, and scalable solutions. Advise organizations on AI-led learning and digital transformation, while supporting customer success, measurable business outcomes, and leadership development initiatives.
Chief Learning Evangelist at Tesseract Learning Pvt. Ltd.
February 1, 2021 - February 1, 2026
Focus on customer success and business growth strategies, and develop learning and technology partnerships that create mutual benefits. Contribute to articles, blogs, award submissions, business presentations, and technical/functional documentation. Build podcasts and lend voice to course and video-based learning projects.
Director – Corporate Development at Design Everest
November 1, 2018 - February 1, 2019
Improve outbound call scripts, email templates, and SMS notes to enhance outreach effectiveness. Perform cold calls to qualify prospects and build a sales pipeline. Work with enterprise lists across Architecture, Engineering, and Technology to drive targeted connections.
Senior Training Manager at MetricStream Infotech India Pvt. Ltd.
June 1, 2010 - February 1, 2018
Lead sales training, functional training, and technical training initiatives. Collaborate with senior leadership to align training outcomes with revenue goals, contributing to reaching approximately one million USD in touchpoints. Create a high-performance culture for a team of 13 serving 100+ global clients and 25+ global partners.
Team Leader at Convergys India Services Pvt. Ltd. / Concentrix (US Customers)
May 1, 2003 - September 1, 2009
Handled voice, email, and chat support for US customers. Supported internet dial-up access issues (technical, billing, sign-up, upgrades). Troubleshot Microsoft products for premium/enterprise customers and supported the installation of Windows Live gadgets.
Team Leader at Convergys India Services Pvt. Ltd. (now Concentrix US Customers)
May 1, 2003 - September 1, 2009
Support voice, email, and chat for US customers. Handle technical, billing, sign-up, and upgrade inquiries related to internet dial-up access. Troubleshoot Microsoft products for premium/enterprise customers and support Windows Live Gadgets installations.

Education

Bachelor of Technology at Kannur University, Kerala, India
May 1, 1996 - May 1, 2000
Bachelor of Technology (Mechanical Engineering) at Lal Bahadur Shastri College of Engineering
May 1, 1996 - May 1, 2000
Bachelor of Technology (Mechanical Engineering) at Lal Bahadur Shastri College of Engineering
May 1, 1996 - May 1, 2000

Qualifications

No-code AI
March 1, 2024 - June 1, 2024
• Introduction to the AI Landscape • Data Exploration – Structured Data • Prediction Methods – Regression • Decision Systems • Data Exploration – Unstructured Data • Recommendation Systems • Data Exploration – Temporal Data • Prediction Methods – Neural Networks • Computer Vision Methods • Introduction to Gen AI • Prompt Engineering
Advanced Certificate in Web Application Development
March 1, 2001 - September 1, 2001
• C, C++, and Java • Database: Oracle 8i • Web programming HTML, JavaScript, XML, CGI Perl, ASP

Industry Experience

Education, Non-Profit Organization, Other, Professional Services, Telecommunications, Software & Internet, Media & Entertainment, Government, Real Estate & Construction
    General Lines (Personal Related)
    The voice over samples in this file are texts I gathered from online sources, in English, Hindi and Malayalam and are very generic in nature. general generic english hindi malayalam…
    Marketing & Sales (Work Related)
    The voice over samples in this file are ones done for purposes of marketing and sales, with respect to the line of work I am presently in. education learning video industries domains marketing sales fun…
    Medical Related (Non-work Related)
    The voice over samples in this file are for a work I applied for related to medicines for a respective treatments. There is no patient information or anything that is personal but solely geared towards explanation of certain medicines. medical medicines explanation doctors pharmacy sensitive confidential…