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I'm Caprioara Andrei, a results-driven professional currently serving as a Senior Catalog Associate at Amazon. I resolve complex catalog and technical issues and provide SME-level escalation support in a fast-paced, high-ambiguity environment. I drive process improvements through root-cause analysis, light automation, and SOP updates, and I hold a Data Analyst certification from Kodree with hands-on experience in SQL, Python, and data analysis. I’m motivated to apply data-driven approaches to problem solving, optimization, and continuous improvement.…I'm Caprioara Andrei, a results-driven professional currently serving as a Senior Catalog Associate at Amazon. I resolve complex catalog and technical issues and provide SME-level escalation support in a fast-paced, high-ambiguity environment. I drive process improvements through root-cause analysis, light automation, and SOP updates, and I hold a Data Analyst certification from Kodree with hands-on experience in SQL, Python, and data analysis. I’m motivated to apply data-driven approaches to problem solving, optimization, and continuous improvement.

Caprioara Andrei

Data Analyst, Content Creator, Content Designer, +2

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I'm Caprioara Andrei, a results-driven professional currently serving as a Senior Catalog Associate at Amazon. I resolve complex catalog and technical issues and provide SME-level escalation support in a fast-paced, high-ambiguity environment. I drive process improvements through root-cause analysis, light automation, and SOP updates, and I hold a Data Analyst certification from Kodree with hands-on experience in SQL, Python, and data analysis. I’m motivated to apply data-driven approaches to problem solving, optimization, and continuous improvement.…I'm Caprioara Andrei, a results-driven professional currently serving as a Senior Catalog Associate at Amazon. I resolve complex catalog and technical issues and provide SME-level escalation support in a fast-paced, high-ambiguity environment. I drive process improvements through root-cause analysis, light automation, and SOP updates, and I hold a Data Analyst certification from Kodree with hands-on experience in SQL, Python, and data analysis. I’m motivated to apply data-driven approaches to problem solving, optimization, and continuous improvement.

Available to hire

I’m Caprioara Andrei, a results-driven professional currently serving as a Senior Catalog Associate at Amazon. I resolve complex catalog and technical issues and provide SME-level escalation support in a fast-paced, high-ambiguity environment.

I drive process improvements through root-cause analysis, light automation, and SOP updates, and I hold a Data Analyst certification from Kodree with hands-on experience in SQL, Python, and data analysis. I’m motivated to apply data-driven approaches to problem solving, optimization, and continuous improvement.

Skills

Python

SQL

Microsoft Excel

Experience Level

Python

Expert

SQL

Expert

Microsoft Excel

Expert

Work Experience

Senior Catalog Associate at Amazon

January 1, 2022 - September 1, 2025

Provided SME-level escalation support, enabling operational teams to resolve high-impact issues through structured root-cause analysis; exercised independent judgment to assess incomplete information and drive solutions aligned with business priorities; drove operational quality by creating, reviewing, and maintaining SOPs; identified process gaps and inefficiencies, implementing low-level automations to reduce manual effort and improve throughput; contributed to Weekly Business Reviews by monitoring performance metrics and identifying improvement opportunities.

Customer Retention Specialist at OPEN MIND ROMANIA

June 1, 2021 - November 1, 2021

Resolved customer issues end-to-end while driving retention through needs-based negotiation and value-focused communication; educated customers on product features, billing, and service offerings to ensure clarity; consistently achieved monthly performance and quality targets by following structured call flows and efficiently managing customer data across multiple systems.