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I am a results-driven customer experience professional with 8+ years of experience across technology and fitness industries. I excel in customer service management, operations, and B2B relationship building, delivering exceptional experiences across multiple channels. I am proficient with Zendesk, NetSuite, Calendly, Cerasis, Jira, Notion, and Stripe to streamline processes and empower teams. I’m skilled at leading cross-functional initiatives, training teams, and designing efficient processes that improve satisfaction and loyalty. I thrive in fast-paced environments, enjoy problem-solving, and value clear communication and collaboration. In my spare time I enjoy physical fitness, outdoor activities, and building lasting client relationships.…I am a results-driven customer experience professional with 8+ years of experience across technology and fitness industries. I excel in customer service management, operations, and B2B relationship building, delivering exceptional experiences across multiple channels. I am proficient with Zendesk, NetSuite, Calendly, Cerasis, Jira, Notion, and Stripe to streamline processes and empower teams. I’m skilled at leading cross-functional initiatives, training teams, and designing efficient processes that improve satisfaction and loyalty. I thrive in fast-paced environments, enjoy problem-solving, and value clear communication and collaboration. In my spare time I enjoy physical fitness, outdoor activities, and building lasting client relationships.

Kristen Furlane

Project Manager, Content Creator, Content Designer, +2

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I am a results-driven customer experience professional with 8+ years of experience across technology and fitness industries. I excel in customer service management, operations, and B2B relationship building, delivering exceptional experiences across multiple channels. I am proficient with Zendesk, NetSuite, Calendly, Cerasis, Jira, Notion, and Stripe to streamline processes and empower teams. I’m skilled at leading cross-functional initiatives, training teams, and designing efficient processes that improve satisfaction and loyalty. I thrive in fast-paced environments, enjoy problem-solving, and value clear communication and collaboration. In my spare time I enjoy physical fitness, outdoor activities, and building lasting client relationships.…I am a results-driven customer experience professional with 8+ years of experience across technology and fitness industries. I excel in customer service management, operations, and B2B relationship building, delivering exceptional experiences across multiple channels. I am proficient with Zendesk, NetSuite, Calendly, Cerasis, Jira, Notion, and Stripe to streamline processes and empower teams. I’m skilled at leading cross-functional initiatives, training teams, and designing efficient processes that improve satisfaction and loyalty. I thrive in fast-paced environments, enjoy problem-solving, and value clear communication and collaboration. In my spare time I enjoy physical fitness, outdoor activities, and building lasting client relationships.

Available to hire

I am a results-driven customer experience professional with 8+ years of experience across technology and fitness industries. I excel in customer service management, operations, and B2B relationship building, delivering exceptional experiences across multiple channels. I am proficient with Zendesk, NetSuite, Calendly, Cerasis, Jira, Notion, and Stripe to streamline processes and empower teams.

I’m skilled at leading cross-functional initiatives, training teams, and designing efficient processes that improve satisfaction and loyalty. I thrive in fast-paced environments, enjoy problem-solving, and value clear communication and collaboration. In my spare time I enjoy physical fitness, outdoor activities, and building lasting client relationships.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Customer Experience Specialist at Aviron Interactive

September 1, 2025 - September 1, 2025

Led customer-facing product demonstrations, effectively showcasing features and benefits to potential and new customers. Developed and implemented a new B2B shipping model in collaboration with the sales team, resulting in significant cost savings for customers while maintaining profit margins. Managed end-to-end purchase order processes for commercial customers, ensuring accurate fulfillment and timely delivery. Processed daily orders and provided comprehensive customer support through multiple channels (phone, email, live chat). Utilized Zendesk, Ring, NetSuite, Cerasis, and Stripe to ensure efficient customer service operations. Demonstrated expertise in resolving complex customer inquiries and maintaining high customer satisfaction levels.

Founder at Wiggles n' Walks

December 31, 2021 - December 31, 2021

Founded and operated a pet care business. Managed daily operations including scheduling, client relations, and service delivery. Developed and implemented safety protocols for handling multiple dogs simultaneously. Provided specialized training for puppies and dogs with behavioral challenges. Built and maintained strong client relationships resulting in consistent repeat business.

Customer Service Support Manager at LocoMobi World Inc.

December 31, 2020 - December 31, 2020

Managed customer service operations and led resolution of complex customer issues. Developed and maintained customer service protocols and quality standards. Analyzed customer service metrics to improve service delivery and customer satisfaction. Implemented new processes for tracking and managing customer communications. Coordinated with cross-functional teams to resolve technical and operational issues.

Regional District Manager at LocoMobi Inc.

December 31, 2016 - December 31, 2016

Established and managed new office operations in the Los Angeles area. Led recruitment, training, and development of new team members. Oversaw job installations, inventory management, and service delivery. Created and managed operational budgets and financial activities. Developed business strategies and marketing initiatives to increase revenue.

Operations Manager at LocoMobi Inc.

December 31, 2015 - December 31, 2015

Developed and implemented quality assurance protocols. Managed organizational processes and operational efficiency improvements. Oversaw shipping operations and logistics to customers throughout North America, ensuring timely and accurate deliveries. Coordinated with management, staff, and vendors to ensure smooth operations. Monitored and managed operational budgets and staffing requirements.

Sales and Marketing Coordinator at ANAI Global Technologies

December 31, 2014 - December 31, 2014

Executed and analyzed marketing campaigns and advertisements. Developed and implemented marketing strategies and objectives. Maintained customer relationships and ensured high-quality service delivery. Collaborated on research projects and data analysis.