I’m a web designer and front-end developer based in Petaluma, California, with over 12 years of experience working remotely with clients across a wide range of industries. My work is primarily focused on web design and front-end development, with deep expertise in designing and customizing Zendesk Help Centers and support applications. I’ve partnered with everyone from small local businesses to large enterprise organizations, adapting my approach to fit each client’s scale, goals, and technical needs. What differentiates me from other designers is my development background. Because I understand how designs are built, I create solutions that are not only visually compelling but also efficient, accessible, and aligned with modern web standards. My designs consistently respect and elevate brand identity while ensuring usability, performance, and scalability. I’m comfortable working across a variety of platforms and environments, including marketing websites, complex product-driven platforms such as TransUnions websites, and WordPress-based sites. I’m confident navigating different tech stacks and CMSs, allowing me to design solutions that are practical, maintainable, and tailored to the platform they live on. I’m comfortable owning the entire lifecycle of a web design project—from leading stakeholder and design calls, creating high-fidelity mockups, and managing feedback rounds, to setting up development environments, coding, and launching production-ready sites. This end-to-end experience allows me to collaborate seamlessly with teams, anticipate technical constraints early, and deliver polished, reliable results that clients can trust. **Employment and project experience** **Web Designer** Envoy _May 20123 - Present_ **Web Developer** Zendesk _June 2019 - April 2023_

KRISTIN BURTON

I’m a web designer and front-end developer based in Petaluma, California, with over 12 years of experience working remotely with clients across a wide range of industries. My work is primarily focused on web design and front-end development, with deep expertise in designing and customizing Zendesk Help Centers and support applications. I’ve partnered with everyone from small local businesses to large enterprise organizations, adapting my approach to fit each client’s scale, goals, and technical needs. What differentiates me from other designers is my development background. Because I understand how designs are built, I create solutions that are not only visually compelling but also efficient, accessible, and aligned with modern web standards. My designs consistently respect and elevate brand identity while ensuring usability, performance, and scalability. I’m comfortable working across a variety of platforms and environments, including marketing websites, complex product-driven platforms such as TransUnions websites, and WordPress-based sites. I’m confident navigating different tech stacks and CMSs, allowing me to design solutions that are practical, maintainable, and tailored to the platform they live on. I’m comfortable owning the entire lifecycle of a web design project—from leading stakeholder and design calls, creating high-fidelity mockups, and managing feedback rounds, to setting up development environments, coding, and launching production-ready sites. This end-to-end experience allows me to collaborate seamlessly with teams, anticipate technical constraints early, and deliver polished, reliable results that clients can trust. **Employment and project experience** **Web Designer** Envoy _May 20123 - Present_ **Web Developer** Zendesk _June 2019 - April 2023_

Available to hire

I’m a web designer and front-end developer based in Petaluma, California, with over 12 years of experience working remotely with clients across a wide range of industries. My work is primarily focused on web design and front-end development, with deep expertise in designing and customizing Zendesk Help Centers and support applications. I’ve partnered with everyone from small local businesses to large enterprise organizations, adapting my approach to fit each client’s scale, goals, and technical needs.

What differentiates me from other designers is my development background. Because I understand how designs are built, I create solutions that are not only visually compelling but also efficient, accessible, and aligned with modern web standards. My designs consistently respect and elevate brand identity while ensuring usability, performance, and scalability.

I’m comfortable working across a variety of platforms and environments, including marketing websites, complex product-driven platforms such as TransUnions websites, and WordPress-based sites. I’m confident navigating different tech stacks and CMSs, allowing me to design solutions that are practical, maintainable, and tailored to the platform they live on.

I’m comfortable owning the entire lifecycle of a web design project—from leading stakeholder and design calls, creating high-fidelity mockups, and managing feedback rounds, to setting up development environments, coding, and launching production-ready sites. This end-to-end experience allows me to collaborate seamlessly with teams, anticipate technical constraints early, and deliver polished, reliable results that clients can trust.

Employment and project experience

Web Designer Envoy
May 20123 - Present

Web Developer Zendesk
June 2019 - April 2023

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Language

Work Experience

Freelance Web Designer/Web Developer at Envoy
May 1, 2023 - October 30, 2025
Freelance design/development for Zendesk Help Center projects. Collaborated with clients to understand brand identity, conducted feedback sessions to refine designs, and delivered responsive dashboards using HTML, CSS, and JavaScript.
Web Developer at Zendesk
April 1, 2023 - April 1, 2023
Transformed mockups into functional HTML/CSS, contributed to innovative web solutions, and demonstrated custom Zendesk Help Centers to clients. Used GitHub for version control and Postman for API testing.
Front End Web Developer II at TransUnion
September 1, 2018 - September 1, 2018
Collaborated with cross‑functional teams in an agile environment to deliver credit‑based web products. Built and refactored front‑end components (HTML5, CSS3, JavaScript, XML) within a CMS, and integrated UI with back‑end Java methods and REST APIs. Performed QA, regression testing, and collaborated with Marketing on feature optimization using Optimizely, Google Ad Manager, and Google Analytics.
Front End Web Developer at Subplot Studio
September 1, 2016 - September 1, 2016
Developed custom WordPress themes using HTML5, CSS3, and PHP; built 6+ responsive, lightweight websites with pixel‑perfect layouts. Maintained client sites with plugin updates, bug fixes, and support. Edited images in Photoshop and designed layouts in InDesign.
Front End Web Developer at Etna Interactive
June 1, 2015 - June 1, 2015
Developed responsive websites for medical practices using HTML5, CSS, and jQuery. Established web standards, managed time effectively within budget and deadlines, and implemented SEO improvements. Trained new team members and supported ongoing maintenance and design refreshes.
Web Designer at Zendes
March 1, 2022 - April 1, 2023
Designed and implemented multiple web design projects focusing on user-friendly interfaces and modern aesthetics, contributing to enhanced user engagement and satisfaction.

Education

Bachelor of Science at California Polytechnic University San Luis Obispo
January 1, 2006 - January 1, 2011
Certificate at University of Salzburg, Austria
October 1, 2014 - March 1, 2015
200-Hour Yoga Teacher Certification at The Yoga Centre, San Luis Obispo, CA
January 11, 2030 - October 30, 2025
Bachelor's Degree in Graphic Communication at California Polytechnic State University
January 1, 2005 - January 1, 2009

Qualifications

Certificate: University of Salzburg, Austria
October 1, 2014 - March 1, 2015
200-Hour Yoga Teacher Certification
January 11, 2030 - October 30, 2025

Industry Experience

Software & Internet, Professional Services, Computers & Electronics, Media & Entertainment