Available to hire
Customer Support & Quality Assurance professional with 8+ years of experience supporting global eCommerce businesses through strong CRM management, order/inventory operations, and continuous process improvement. Skilled in handling subscriptions, billing, deliveries, and account management across platforms like Zendesk, Shopify, and Recharge.
Work Experience
Customer Service & Sales Assistant at Bryant Dental Pty Ltd
January 1, 2025 - PresentManaged customer inquiries through CRM workflows and processed orders using Shopify and Cin7. Maintained accurate inventory records, coordinated with internal teams to ensure order fulfillment, and supported sales operations to deliver timely and reliable customer service.
Quality Assurance Analyst at Glass Wine Co.
January 1, 2022 - January 1, 2024Monitored support quality, analyzed customer support trends, and coached agents to improve performance. Leveraged Zendesk, Shopify, and support platforms to elevate customer experience and drive better service outcomes.
Quality Assurance Analyst at Full Glass Wine Co.
January 1, 2022 - January 1, 2024Monitored support quality, analyzed service trends, and coached agents to improve performance. Leveraged CRM and support platforms (Shopify and related support tooling) to enhance customer satisfaction through consistent quality standards and actionable insights.
Customer Support & Quality Assurance Specialist at Wine Co. (Cited as WINC WINE CO.)
January 1, 2019 - January 1, 2022Provided email and text support for customer inquiries and handled subscription management end-to-end, including billing and delivery coordination. Used Zendesk, Shopify, and Recharge to manage customer accounts, resolve issues, and maintain accurate communication and service delivery.
Customer Support & Quality Assurance Specialist
January 1, 2018 - January 1, 2025Supported global eCommerce businesses with end-to-end customer experience and quality assurance. Managed customer interactions and operational workflows, including inventory operations and order management. Used CRM and support tooling to drive resolution quality and improve customer satisfaction through analysis, coaching, and process refinement.
Customer Support at Thursday Boot Company
January 1, 2018 - PresentProvided customer support to respond to inquiries and assist customers with order/service questions.
Customer Support at American Homes Shield
January 1, 2017 - PresentHandled customer support activities including responding to requests and assisting with account-related inquiries.
Education
Bachelor of Science in Biology at University of Southeastern Philippines
January 1, 2013 - January 1, 2018Bachelor of Science in Biology at University of Southeastern Philippines
January 1, 2013 - January 1, 2018Qualifications
Industry Experience
Retail, Professional Services, Consumer Goods, Life Sciences
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