Kena WawerU

Provided customer-focused service in a high-volume retail environment, assisting customers with product selection, sizing, and issue resolution. Operated POS systems and processed purchases, exchanges, and returns with accuracy and professionalism. Improved inventory management through restocking, merchandising, and maintaining an organized sales floor to maximize store presentation and daily sales performance. Strengthened communication, time management, and multitasking skills in a team-oriented environment.

Supported strategic marketing initiatives by identifying target audiences, refining messaging strategies, and contributing to outreach efforts aligned with organizational objectives. Applied marketing analytics and research to evaluate engagement and recommend improvements to communication strategies. Collaborated with cross-functional teams and stakeholders to coordinate project deliverables and support partnership development, strengthening written and verbal communication across diverse audiences. Assisted with sales prospecting and stakeholder engagement by researching potential partners and preparing outreach communications to support long-term organizational goals.

Founded and led a community-driven initiative focused on advancing family wellbeing and social development through meaningful connections beyond alcohol-centered relationships. Designed and facilitated workshops and outreach programs impacting 90+ families, using mentorship and intergenerational wellbeing frameworks to strengthen sustained community engagement and trust. Spearheaded East African expansion by launching a regional initiative, coordinating cross-border collaboration, and mentoring 10+ youth leaders to scale program impact and visibility. Managed programme planning, budgeting, reporting, and communications, including creation and management of digital content for social media and outreach campaigns using written posts and visuals to support accountability and sustainability.