Available to hire
W with over 20 years experience in Sales and telemarketing I have learnt to affect my tone style and voice to suit the clientele/CUSTOMER. I am dealing .
I have always wanted to work for an organisation that exists to serve a purpose - to improve people’s lives, make a difference and be proud of the product I work with. With more than 20 years in Customer Service, Marketing, Account Management and Sales, I’ve collaborated with hospitals, retirement villages, councils and retail brands. This mix has given me the confidence to communicate effectively at all levels, from Front of Desk to the CEO.
My joy comes from the hunt for new business opportunities, helping people, and earning their trust to work with us. I’m driven to create repeat business by deeply understanding each client’s needs and delivering exceptional service. I thrive both in team settings and when working autonomously. I hold a full driver’s license and enjoy travel if required. Thank you for considering my application.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Sales Manager at The Menu Company
January 1, 2022 - January 1, 2026Led client engagement and designed tailored menu solutions; coordinated with factory staff to align client expectations with production; upsold additional products while maintaining quality control and timely delivery of Australian-made items; collaborated with clients on design feasibility, overseeing menu design customization using Illustrator and obtaining sign-off prior to production; built strong client relationships through proactive listening and ongoing post-sale support.
Job Coach at At Work Australia
January 1, 2020 - January 1, 2022Conducted comprehensive client assessments, identified barriers, and developed tailored employment strategies; assisted with CVs and interview practice; performed proactive employer outreach, oversaw successful placements and provided ongoing support to facilitate smooth transitions and ongoing client success.
Customer Account Manager at POS Displays
January 1, 2007 - January 1, 2020Delivered end-to-end sales and manufacturing services, from ideation of signage concepts to bespoke displays; monitored industry trends and competitor activity to ensure clients' brand messaging stayed competitive; maintained persistent follow-up and proactive communication to address evolving needs; conducted prospect research to deepen understanding of client requirements and secure repeat business.
Customer Account Manager at POS Displays
January 1, 2006 - January 1, 2019Provide full sales and manufacturing service from concept of signage to custom built displays for new and existing business. Managing numerous accounts with financial growth of over 45% within the last 3 years. Continued follow up and contact with all clients to ensure all future needs are met. Carefully research all new clients so a greater knowledge was had to increase their comfort with me. Communicate with all levels of sales from suppliers to CEO’s. Keeping my finger on the pulse to ensure our clients image is kept ahead of their competitors. Fantastic phone sales manner with 80% of inbound calls ending with positive results.
Display Solutions Representative at Scaffad
January 1, 2016 - January 1, 2018Scaffad specializes in design, creating, producing and installing large format printing; role involved meeting clients requiring printing, merchandising, retail displays and custom-built signage. Acted as a one-stop solution provider by communicating requirements to Scaffad, outsourcing at best price, presenting proposals, managing prototypes and price, coordinating production and installation rollout.
Sales Manager at The Efficiency Group
March 1, 2019 - August 1, 2019Manufacturer of components and displays for retail refurbishments, fit-outs and installations. Targeted trade market clients, promoted Australian-made quality, designed a client follow-up system with near-100 past clients, created case studies, and redesigned promotional/marketing campaigns to grow the business.
Uber Driver at Uber
January 1, 2019 - January 1, 2020Customer service role requiring self-motivation and people-skills; leveraged to balance work with family time and pursue ongoing learning in Community Services.
Ride-Share Driver at Uber
January 1, 2019 - January 1, 2020Customer service and self-motivation are required; being a people person and hungry for information made it easy and fun. Spent quality time with family, renovated property and completed an online course in Community Services.
Education
Bachelor of Business at University of Canberra
January 11, 2030 - January 1, 2004Advanced Diploma in Business Management and Marketing at Williams Business College
January 11, 2030 - January 1, 2001HSC Year 12 at Abbotsleigh School
January 11, 2030 - January 1, 1998Bachelor of Business at University of Canberra
January 11, 2030 - January 1, 2004Advanced Diploma in Business Management and Marketing at Williams Business College
January 11, 2030 - January 1, 2001HSC Year 12 at Abbotsleigh School
January 11, 2030 - January 1, 1998Bachelor of Business at University of Canberra
January 1, 2001 - January 1, 2004Advanced Diploma in Business Management and Marketing at Williams Business College
January 1, 2001 - January 1, 2001HSC Year 12 at Abbotsleigh School
January 1, 1998 - January 1, 1998Bachelor of Business at University of Canberra
January 11, 2030 - January 1, 2004Advanced Diploma in Business Management and Marketing at Williams Business College
January 11, 2030 - January 1, 2001HSC at Abbotsleigh School
January 11, 2030 - January 1, 1998Bachelor of Business at University of Canberra
January 11, 2030 - January 1, 2004Advanced Diploma in Business Management and Marketing at Williams Business College
January 1, 2001 - January 1, 2001HSC (Year 12) at Abbotsleigh School
January 11, 2030 - January 1, 1998Bachelor of Business at University of Canberra
January 1, 2004 - January 1, 2004Advanced Diploma in Business Management and Marketing at Williams Business College
January 1, 2001 - January 1, 2001Higher School Certificate (Year 12) at Abbotsleigh School
January 1, 1998 - January 1, 1998Bachelor of Business (Marketing and Business Management) at University of Canberra
January 1, 2004 - May 17, 2026Advanced Diploma in Business Management and Marketing at Williams Business College
January 1, 2001 - May 17, 2026HSC at Abbotsleigh School
January 11, 2030 - January 1, 1998First Aid Certificate at St John Ambulance NSW
January 11, 2030 - May 17, 2026Working with Children Check at WWC
January 11, 2030 - May 17, 2026Red Cross Blood Donor Certificate at Red Cross
January 11, 2030 - May 17, 2026Certificate III in Community Services at TAFE NSW
January 11, 2030 - May 17, 2026Bachelor of Business (Marketing and Business Management) at University of Canberra
January 11, 2030 - January 1, 2004Advanced Diploma in Business Management and Marketing at Williams Business College
January 11, 2030 - January 1, 2001HSC Year 12 at Abbotsleigh School
January 11, 2030 - January 1, 1998Certificate III Community Services at TAFE NSW
January 11, 2030 - May 18, 2026Qualifications
Assistant Agent Certification
January 11, 2030 - March 17, 2026Certificate IV in Real Estate Practice
January 11, 2030 - March 17, 2026Assistant Agent Certification
January 11, 2030 - March 17, 2026Certificate IV in Real Estate Practise
January 11, 2030 - March 17, 2026Assistant Agent Certification
January 11, 2030 - March 17, 2026Certificate IV in Real Estate Practise
January 11, 2030 - March 17, 2026Assistant Agent Certification
January 11, 2030 - March 17, 2026Certificate IV in Real Estate Practice
January 11, 2030 - March 17, 2026Assistant Agent Certification
January 11, 2030 - March 17, 2026Certificate IV in Real Estate Practice
January 11, 2030 - March 17, 2026Working with Children Check (WWC) and Police Check
January 11, 2030 - May 6, 2026Agent Certification
January 11, 2030 - May 6, 2026CERTIFICATION IV IN REAL ESTATE PRACTISE
January 11, 2030 - May 6, 2026Working With Children Check (WWC1800810V)
January 11, 2030 - May 12, 2026Red Cross Blood Donor Assistant Certification
January 11, 2030 - May 12, 2026Certificate IV in Real Estate Practice
January 11, 2030 - May 12, 2026First Aid Certificate (St John Ambulance NSW)
January 11, 2030 - May 17, 2026Working with Children Check (WWC)
January 11, 2030 - May 17, 2026Certificate III in Community Services
January 11, 2030 - May 17, 2026Red Cross Blood Donor Certificate
January 11, 2030 - May 17, 2026First Aid Certificate
January 11, 2030 - May 18, 2026Working with Children and Police Check (WWC) WWC1800810V
January 11, 2030 - May 18, 2026Red Cross Blood Donor Certificate
January 11, 2030 - May 18, 2026Certificate III in Community Services
January 11, 2030 - May 18, 2026Industry Experience
Healthcare, Retail, Travel & Hospitality, Professional Services, Real Estate & Construction, Education, Government, Media & Entertainment, Manufacturing
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