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I am a commercially driven Executive Director of Operations with 10+ years of experience leading complex, multi-market programmes within UK agency holding companies and media organisations. I specialise in Agile delivery, stakeholder management, and building high-performance cross-functional teams that drive measurable commercial outcomes across social, video, programmatic, and mobile ecosystems. I pride myself on scaling operational frameworks, accelerating platform adoption, and delivering insight-led strategies that grow revenue. I partner closely with senior stakeholders and global clients, ensuring transparency, alignment, and exceptional service as I steer end-to-end delivery, drive automation, and lead transformative change for scale.…I am a commercially driven Executive Director of Operations with 10+ years of experience leading complex, multi-market programmes within UK agency holding companies and media organisations. I specialise in Agile delivery, stakeholder management, and building high-performance cross-functional teams that drive measurable commercial outcomes across social, video, programmatic, and mobile ecosystems. I pride myself on scaling operational frameworks, accelerating platform adoption, and delivering insight-led strategies that grow revenue. I partner closely with senior stakeholders and global clients, ensuring transparency, alignment, and exceptional service as I steer end-to-end delivery, drive automation, and lead transformative change for scale.

Eric Lamptey

Project Manager, Production Manager, Creative Director, +6

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I am a commercially driven Executive Director of Operations with 10+ years of experience leading complex, multi-market programmes within UK agency holding companies and media organisations. I specialise in Agile delivery, stakeholder management, and building high-performance cross-functional teams that drive measurable commercial outcomes across social, video, programmatic, and mobile ecosystems. I pride myself on scaling operational frameworks, accelerating platform adoption, and delivering insight-led strategies that grow revenue. I partner closely with senior stakeholders and global clients, ensuring transparency, alignment, and exceptional service as I steer end-to-end delivery, drive automation, and lead transformative change for scale.…I am a commercially driven Executive Director of Operations with 10+ years of experience leading complex, multi-market programmes within UK agency holding companies and media organisations. I specialise in Agile delivery, stakeholder management, and building high-performance cross-functional teams that drive measurable commercial outcomes across social, video, programmatic, and mobile ecosystems. I pride myself on scaling operational frameworks, accelerating platform adoption, and delivering insight-led strategies that grow revenue. I partner closely with senior stakeholders and global clients, ensuring transparency, alignment, and exceptional service as I steer end-to-end delivery, drive automation, and lead transformative change for scale.

Available to hire

I am a commercially driven Executive Director of Operations with 10+ years of experience leading complex, multi-market programmes within UK agency holding companies and media organisations. I specialise in Agile delivery, stakeholder management, and building high-performance cross-functional teams that drive measurable commercial outcomes across social, video, programmatic, and mobile ecosystems.

I pride myself on scaling operational frameworks, accelerating platform adoption, and delivering insight-led strategies that grow revenue. I partner closely with senior stakeholders and global clients, ensuring transparency, alignment, and exceptional service as I steer end-to-end delivery, drive automation, and lead transformative change for scale.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Work Experience

Executive Director of Operations & Project Manager at OMD EMEA

July 1, 2023 - Present

Designed and scaled complex operational ecosystems across multi-market teams, enabling high-volume delivery with consistency and strong governance. Built and matured process controls and risk-mitigation frameworks to ensure compliance with legal, brand, and data-handling standards, and audit-ready documentation. Led large, multi-disciplinary teams across strategy, creative, digital, and production — embedding accountability, continuous improvement, and high performance. Owned end-to-end operational delivery for complex, multi-workstream programmes, consistently meeting timelines, quality standards, and budgets while maintaining stakeholder confidence. Introduced automation, workflow optimisation, and tooling improvements that increased efficiency and service accuracy. Directed operational change and transformation programmes, including team restructuring, process redesign, and embedding new governance models to support scale. Acted as trusted partner to senior stakeholders and global

Account Director at Taboola

November 1, 2021 - June 30, 2023

Led day-to-day business operations across a team of 2 Team Leads and 4 Account Managers, fostering a high-performance culture. Drove account performance and revenue growth with a strong focus on client retention, strategic expansion, and identifying new opportunities within existing brand portfolios. Mentored three team members into senior roles, overseeing onboarding, coaching, and career development. Developed and executed strategic initiatives to grow the UK market, enhance operational efficiency, and strengthen the commercial impact of client partnerships. Represented the business in quarterly reviews and strategic planning sessions, building trusted relationships with senior client stakeholders. Partnered cross-functionally with Product, Marketing, and Technical Support teams to enhance client experience and evolve solutions in line with market trends.

Campaign Management Associate Director at OMD UK

January 1, 2019 - November 1, 2021

Led a team of Project/Campaign Managers to develop bespoke digital solutions meeting client business objectives. Oversaw end-to-end campaign delivery—from pre-launch planning and execution to in-flight optimisation and post-campaign reporting. Managed multiple concurrent campaigns, ensuring all SLAs and performance targets were met through structured project management and cross-functional collaboration. Interpreted complex data sets to extract actionable insights for stakeholders, enhancing campaign planning and execution; delivered training and coaching to elevate agency capability. Mentored a direct team of 2 Managers, 4 Executives, and 3 Apprentices. Spearheaded Black History Month events as an active D&I team leader.

Ad Operations Manager at Innovid (internal at Channel 4)

September 1, 2016 - October 1, 2018

Led end-to-end delivery of multi-platform creative and digital campaigns, translating briefs into clear requirements, delivery plans, and cross-functional alignment. Scoped and validated complex customer experiences, ensuring technical feasibility and operational readiness across broadcast, digital, and social surfaces. Built and optimised delivery frameworks that improved speed, consistency, and quality across concurrent workstreams. Drove continuous improvement by standardising workflows, capturing learnings, and developing reusable playbooks to scale operational excellence.

Digital Campaign Manager at Sky Media

January 1, 2015 - September 1, 2016

Delivered large-scale creative, digital, and marketing initiatives across Sky's entertainment ecosystem, ensuring alignment between creative, engineering, product, and commercial teams. Managed end-to-end campaign delivery using Display & Mobile (DFP) and video (Freewheel), overseeing implementation, tracking, measurement, and optimisation. Maintained effective stakeholder engagement with agencies and close collaboration with Sales and Inventory Management.