Developing working knowledge of trade lifecycle, post-trade processes, and financial market infrastructure within a financial services environment. Building foundation in systems analysis and enterprise integration including system interactions, data flows, dependencies, and integration workflows. Undergoing structured onboarding across the client integration lifecycle (presales through project initiation, requirements definition, development, testing, production support, and operational handover). Gaining exposure to trading systems, messaging protocols, and internal implementation tools supporting client integration activities.

Service Manager / Service Delivery (Layer 1 Fiber Optic Outages & Optical Services) at Yondue, Inc / Globe Telecom

Served as POC for technical account management for high-priority hyperscalers (Google, Microsoft, Starlink), ensuring seamless B2B service continuity and alignment with global standards. Orchestrated end-to-end incident response for Layer 1 fiber-optic outages; managed optical services and minimized downtime across critical Philippine data network nodes via proactive monitoring and rapid escalation. Streamlined billing operations by resolving complex invoiced discrepancies and service rebates to reduce account delinquency and improve payment processing efficiency. Led deep-dive Root Cause Analysis (RCA) to eliminate process issues spanning technical and billing queries. Synthesized performance metrics into actionable weekly/monthly executive reports and consistently met/exceeded KPIs including Mean Time to Repair (MTTR) and Fault Rate targets. Coordinated across Network Operations, Credit, Project Management, and Account Management to fulfill Service Delivery.

Managed projects that automate core business processes, mostly reports & metrics gathering (conversion, marketing, customer retention, and product performance metrics for FMCG brands). Participated in end-to-end Project Management Lifecycle (PMLC) for cross-functional technical teams—led requirements gathering, scoped definition, and User Acceptance Testing (UAT) to ensure on-time delivery. Acted as primary contact for project stakeholders, producing high-visibility progress reports and technical documentation to align leadership on milestones and risks. Contributed to standardizing API definitions for large-scale e-invoicing data migration to NetSuite and consolidated disparate data streams to ensure seamless, error-free integration.

Application Support / IT Service Delivery at ClickUp / (Citi) - Finance Full Suite UAT Support

Provided UAT support for Citi’s in-house software called Finance Full Suite. Managed existing Unix scripts for data operations such as data loading, backup, cleanup, and copy operations. Monitored and resolved ETL process runs in AbInitio platform and handled SQL queries including select and partition creation in Oracle databases when necessary. Managed tickets using ServiceNow.