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I am highly motivated and reliable, with a strong work ethic and a commitment to delivering quality results in every task. I communicate well, adapt quickly, and thrive in fast-paced environments. I am organized, detail-oriented, and capable of managing multiple responsibilities with professionalism and discretion. I bring a positive attitude, teamwork, and a consistent focus on achieving goals while maintaining high standards of performance.…I am highly motivated and reliable, with a strong work ethic and a commitment to delivering quality results in every task. I communicate well, adapt quickly, and thrive in fast-paced environments. I am organized, detail-oriented, and capable of managing multiple responsibilities with professionalism and discretion. I bring a positive attitude, teamwork, and a consistent focus on achieving goals while maintaining high standards of performance.

Larisa Mihaela Petrof

Social Media Freelancer, Content Creator

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I am highly motivated and reliable, with a strong work ethic and a commitment to delivering quality results in every task. I communicate well, adapt quickly, and thrive in fast-paced environments. I am organized, detail-oriented, and capable of managing multiple responsibilities with professionalism and discretion. I bring a positive attitude, teamwork, and a consistent focus on achieving goals while maintaining high standards of performance.…I am highly motivated and reliable, with a strong work ethic and a commitment to delivering quality results in every task. I communicate well, adapt quickly, and thrive in fast-paced environments. I am organized, detail-oriented, and capable of managing multiple responsibilities with professionalism and discretion. I bring a positive attitude, teamwork, and a consistent focus on achieving goals while maintaining high standards of performance.

Available to hire

I am highly motivated and reliable, with a strong work ethic and a commitment to delivering quality results in every task. I communicate well, adapt quickly, and thrive in fast-paced environments.

I am organized, detail-oriented, and capable of managing multiple responsibilities with professionalism and discretion. I bring a positive attitude, teamwork, and a consistent focus on achieving goals while maintaining high standards of performance.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Romanian, Moldavian, Moldovan

Fluent

English

Fluent

Work Experience

Quality Assurance Specialist at CGS Romania

January 2, 2024 - November 21, 2025

Monitor and evaluate customer service calls to assess agent performance and service quality. Score interactions against predefined quality standards and guidelines; provide detailed, constructive feedback to agents to improve communication and customer handling. Identify coaching opportunities for individuals; document results in QA systems and maintain organized records. Ensure agents follow scripts and internal procedures, and support calibration sessions to maintain scoring consistency. Analyze call trends to identify recurring issues and recommend process improvements; participate in management meetings to discuss insights and actionable recommendations. Maintain up-to-date knowledge of customer care policies and product updates to sustain high service standards.

Customer Service Representative at CGS Romania

January 1, 2024 - January 1, 2024

Provided exceptional customer support via phone for Verizon customers, assisting with billing questions, payments, and account updates. Troubleshot issues related to mobile devices, network connectivity, and Verizon services; guided customers through plan options, upgrades, and device features. Processed activations, cancellations, and account modifications; documented interactions in Verizon systems; met performance metrics for call quality, resolution rate, and customer satisfaction. Educated customers about new products and promotions and service features; escalated complex issues to specialized teams; followed Verizon policies, security protocols, and compliance guidelines. Maintained up-to-date knowledge of Verizon products and service updates.

Personal Assistant for a Child with Severe Disabilities at Individual Employer

November 30, 2023 - November 30, 2023

Provided daily care and assistance tailored to the child’s physical and developmental needs, including bathing, dressing, grooming, toileting, feeding, meal preparation, and mobility support with assistive devices. Monitored the child’s health, comfort, and emotional well-being, administered medications as instructed, and facilitated communication through alternative methods when required. Supported transportation to medical appointments and therapy sessions, maintained a clean, safe environment, and communicated regularly with parents and healthcare providers about progress and concerns. This role required patience, empathy, and consistent, responsible caregiving.