Available to hire
Trilingual Digital Marketing professional with solid experience in brand strategy, end-to-end audiovisual production, and large-scale CRM management. Recognized for my leadership in multicultural teams, operational precision, and ability to deliver measurable results in demanding environments, I bring a unique blend of creative and analytical expertise to dynamic companies and projects.
Equipped with a Master’s degree in Digital Media and certifications in Google Ads, Analytics, and HubSpot. I am highly organized, deadline-driven, and ready to work autonomously to deliver high-quality assets and data-driven strategies for global clients.
Experience Level
Language
Spanish; Castilian
Fluent
English
Fluent
French
Beginner
Work Experience
Digital Content Creator at Quickly Media
December 1, 2024 - August 19, 2025Created video content from concept to delivery for diverse client portfolios. Collaborated cross-functionally to execute creative campaigns, optimized content for various platforms to maximize reach, analyzed video performance and adjusted strategies accordingly, and managed project schedules to ensure timely completion.
Customer Support Specialist at Belcorp
April 1, 2023 - August 19, 2025Drove sales performance through clear communication and timely billing; motivated sales teams improving customer results across multiple campaigns. Resolved internal issues quickly, maintaining a 95% customer satisfaction rate. Leveraged CRM tools and Microsoft Office to enhance operational efficiency, managed high-volume interactions, optimized campaign outcomes, and streamlined internal processes to improve overall team productivity.
Customer Service at SITEL
August 1, 2019 - August 19, 2025Provided customer service support for the Instacart campaign across Canada and the US. Optimized service efficiency by ensuring fast issue resolution, delivered prompt solutions to customer concerns, assisted users with app navigation and order placement, and facilitated smooth interactions by guiding users through order processes.
Marketing & Logistics Intern at Solvay Colombia LTDA
January 1, 2018 - January 22, 2020Coordinated daily imports from USA, Europe, and China, ensuring timely delivery of raw materials through efficient operations. Monitored import documentation and maintained supplier communication, analyzed statistical reports to shape marketing strategies, and optimized operational import processes.
Education
Postgraduate in Marketing Management & Digital Media at Lambton College
May 1, 2023 - March 1, 2025Bachelor of Marketing & International Business at Sergio Arboleda University
January 1, 2013 - January 1, 2019Qualifications
Industry Experience
Media & Entertainment, Retail, Transportation & Logistics, Consumer Goods, Professional Services, Manufacturing
Experience Level
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