Hi, I’m Layla Mariadorno. I’m a customer service professional based in Porto Alegre with experience in animation, events, and production support. I focus on delivering excellent service and unforgettable memories for guests and clients. Hi, I’m passionate about blending creativity with practical operations, thriving in team environments and turning ideas into organized, delightful experiences—from cruise ship entertainment to live events.

Layla Adorno

Hi, I’m Layla Mariadorno. I’m a customer service professional based in Porto Alegre with experience in animation, events, and production support. I focus on delivering excellent service and unforgettable memories for guests and clients. Hi, I’m passionate about blending creativity with practical operations, thriving in team environments and turning ideas into organized, delightful experiences—from cruise ship entertainment to live events.

Available to hire

Hi, I’m Layla Mariadorno. I’m a customer service professional based in Porto Alegre with experience in animation, events, and production support. I focus on delivering excellent service and unforgettable memories for guests and clients.

Hi, I’m passionate about blending creativity with practical operations, thriving in team environments and turning ideas into organized, delightful experiences—from cruise ship entertainment to live events.

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Experience Level

Expert
Expert

Language

Portuguese
Fluent
English
Fluent
Spanish; Castilian
Advanced
Italian
Advanced
French
Advanced

Work Experience

Child Animator at Costa Cruises Europe
February 3, 2023 - February 1, 2024
Created and presented games for children aged 3-11; helped create a safe and fun environment for children and parents; hosted events for guests of all ages; acted as liaison between parents, children and the company.
Florist at Mercado Brasil
February 3, 2022 - February 1, 2023
Crafted flower arrangements for sale and display in shops around town; handpicked best blooms; kept workspace organized and tidy; developed new arrangement ideas.
Secretary at CINDA PA
February 3, 2020 - February 1, 2022
Took phone calls and wrote down important messages; prepared and served coffee for managers and CEO; kept diaries of meetings and events; used Excel, Canva, Social Media and other IT skills.
Part-Time Production Assistant at Globo
April 2, 2020 - March 2, 2022
Printed and distributed daily paperwork around the set; performed administrative work (answered phones, completed paperwork, reviewed work, etc.); ran errands distributing messages and items; liaison between talent and company.
Counselor at Religious NGO
August 2, 2018 - March 2, 2022
Acted as liaison between a religious institution and children/teens (ages 2 to 14); created and presented games for children; organized games and events for children and adults of all ages.

Education

Secondary School at Colégio Romano São Mateus, Porto Alegre, Brazil
January 11, 2030 - December 1, 2017

Qualifications

Fire Safety Certification: Preventing and Combatting Fires & First Aid for Beginners
January 1, 2023 - December 23, 2025
Customer Service - Creating Enchanting Experiences (Fundatec)
October 1, 2022 - December 23, 2025
Etiquette & First Aid (AeroSul Escola de Aviação)
January 1, 2019 - December 23, 2025

Industry Experience

Travel & Hospitality, Media & Entertainment, Education, Non-Profit Organization, Professional Services