Service designer at Air France industries, Roissy-en-France

Led full UX research phases to gather qualitative and quantitative insights, including user interviews, observation sessions, flow analysis, benchmark studies, and translating insights into functional requirements. Defined and formalised functional specifications (user journeys, software ecosystem/interface architecture, prototypes). Designed and prototyped interfaces to support decision-making (performance dashboards, production-management tool, Chatbot interface for aircraft parts documentation). Supported change management and communication; facilitated workshops and co-design sessions with multidisciplinary teams; maintained design standards aligned with internal design system; promoted user-centered design practices across the Transformation and Projects department.

Graphic designer at Fée du Scrap, Saint-Sébastien-sur-Loire

Created scrapbooking product collections (patterns, illustrations, stencils, rubber stamps); structured the creative process with tools to improve collaboration and efficiency of briefs; conducted laser-cutting machine tests; designed product visuals for the e-commerce platform; developed animated video intros for the brand’s YouTube channel.